It pisses me off, because as soon as we were assessed to pay, we paid, no issues (even though it sickens me), there is no way DH or I are being accused of being non paying NRPs, but it would have been nice if the onus hadn't been on us to enforce collection.
We were so naive, we just thought, well OK, she will build up arrears but we will live with it to keep youngest SC happy and it will even out in the end, never did I think that we could have a conversation that involved them agreeing someone was in thousands of pounds in arrears, but that those arrears didn't count.
If we had known that, we would have had to enforce collection, because we are being royally screwed for it now, when we were hoping to be clearing debt.
I was livid and I am still not happy.
They are useless in other ways, we changed bank accounts a while back, and the SO to the CSA went wrong, we didnt pay for 4 weeks, but as that account only runs DDs and SOs I only check it once a month, no-one from CSA contact us to tell us the payment wasnt going in - I cleared it straight away, but a call from them would have stopped it happening in the first place.