to keep these boots?

[cat811]

I think I probably am, but wanted to be persuaded otherwise...!

I ordered a pair of boots from Amazon on Sat, and joined the Prime thing to get them delivered on Mon (as it was the only day I could guarantee being in all day) I waited all day and they never appeared...I spoke to someone that evening who had no explanation and didn't seem bothered, but eventually told me they'd tried to deliver but I'd been out. I checked on the tracking system (which had been blank all day) which suddenly said they'd tried to deliver at 1pm and had left a calling card. I was standing at my front door from 12.50 to 1.10 talking to someone, so this was impossible!
No real apology but they guaranteed the boots would be delivered on Tues, and could be left with a neighbour as I was at work. Cue another day of boots not coming. Spoke to them again Tues evening - they eventually apologised (Amazon tracking said boots had been delivered, but delivery system's said they were still in depot from Monday waiting for me to contact them via calling card...) and said they would send out a new pair Express on Wed so I would have them by lunchtime. Got an email 2 hours later saying there were none left in stock so they would refund me (though when I looked on Amazon I could still click to buy a new pair!)

I gave up...and then this afternoon they were sitting on my doorstep waiting for me! Refund has come through from Amazon now - their refund email did say at the very bottom that if boots did end up coming to make sure I sent them back, or contacted them so they could take the payment again.....I can't just keep the boots and keep quiet can I? Not entirely sure I love them enough to pay the extortionate amount they cost - but part of me also wonders if it will be as much of a huge hassle to return them as it was to get them...

Tell me I'm BU to consider keeping them and keeping quiet...

[HoneyDragon]

you can cancel the auto renew so it doesn't Gillyweed.

Well I have been a good girl today. Audible messed up my payments and took two extra and tried top fix it and over credited my account.

The fuck up was massively in my favour. Only over charged by £3.99 but got credits for £75.00s worth of audio books. But I called them to correct it and thy were lovely and very grateful.

[CajaDeLaMemoria]

I couldn't keep them. I'd feel like a thief every time I wore them.

I would email them and explain my displeasure and frustration, and let them know that the boots are not a great fit and not great quality, especially after being left on the doorstep. And then suggest a discount for the inconvenience, or they will be available for collection between 5 and 7pm on Tuesday.

[BigBirdisSaved]

I can't believe all the people who are saying keep them. It is really surprising to me.

I don't think it is unreasonable though to specify being available at an obnoxious time... say after 7pm on weekends... for courier pickup as you have already been inconvenienced enough.

[Gillyweed001]

Didn't know that Honey dragon, thanks!

[HoneyDragon]

Yes go in to you accounts, then into prime and you can cancel the auto renewal.

[HoneyDragon]

Yup. I returned my mobile phone today. As it had a couple of issues. I can't place an order for the new one until they have received the faulty one. Checked it was sold by them and that everything is in the box.

Also I was advised to get proof of postage as "they can go missing before they get to us".

All because they have been ripped off that many times before.

[tazzle22]

I too am seriously shocked on this thread and the one about the gas card where the buyer was given double the amount she paid for. So many people willing to profit from errors by others / steal.

I wonder how all these people would feel if the boot were on the other foot (pun intended !) and they made a mistake which left them out of pocket when someone else refused to return and item or to pay for it. I am sure there would be outrage !!!

If people are not returning items out of "principle" re the alleged ethics of the company then why the heck buy from it in the first place ??????

Also the big companies dont lose out ....... they put the prices up for everyone else that shops there ........ so we ALL end up paying for things like the lost boots !!!! and / or , as said above, face an inquisition when items genuinely lost because the companies know that situations like this exist.

... its just like shoplifters excusing it because the shop is a faceless biggie.......nope, its passed on !

[doorbellringer]

Sorry but I'd keep them and if there was any follow up I'd deny until blue in the face. But I'd be extra sneaky and send amazon customer service and ranting email right now to say how disgusted you were at their inability to get the boots to you in the first place as an ass covering exercise. but then I love a good corporate fight me!

[ilovesooty]

I'm glad I'm not the only one to be surprised by how many people are prepared to justify dishonest behaviour.

I'm just imagining the following scenario:

Out with child shopping. You meet someone you haven't seen for a while.
Friend: "Oh, I like your boots"
You: "Thanks. I got them from Amazon"
Child: "Yes, they're the ones Mummy kept and didn't pay for..."

I wonder how many of you would feel embarrassed?

[StaceeJaxx]

Meh, I'd keep them, tell yourself you're getting your own back on them for not paying any tax.

DSD ordered a pair of Hunter's wellies from Amazon back in the summer for a festival she was going too. She got messed around like no-one's business about delivery. Eventually 3 weeks later they finally showed up the day before she was going to the festival. Then a week later, another pair turned up from Amazon that were the replacement, we never signed for them, they were left with a neighbour. She kept both pairs, they haven't sent the bailiffs in yet.

[WandaDoff]

My answer on this is the same as the gas card thread.

Keep it. I would.

[Cahoootz]

You should not steal keep the boots. It is no problem to return them really is it?
If you want to ak for some compensation or a reduced price then do so. There is nothing wrong with that.
Otherwise you are stealing.

[BigBirdisSaved]

If people are not returning items out of "principle" re the alleged ethics of the company then why the heck buy from it in the first place ??????

Sounds like an excuse to me.

I wonder if Sainsbury's did something that was terrible customer service you would feel justified lifting something off the shelf to 'compensate' yourself?

It is the same thing.

[Cahoootz]

You can't be all judgey about Amazon not paying tax after buying something from them [bconfused]

[TheCatInTheHairnet]

I'd keep them and I consider myself to have bloody good morals! Obviously, if I got to the pearly gates and was refused because I had "stolen" a pair of boots from a corporate giant, I would feel a bit shitty. But then, I'd also feel a bit shitty that the "great and good God" turned me down for something so bloody stupid!!

[twofingerstoGideon]

OP, if you're happy to steal something, nothing anyone writes on here will make a difference.
Would you walk in and steal something from Boots (another company that doesn't pay the tax it should) and justify it by saying you don't like their morals, or because you didn't get good service?
I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I would agree, however, that they should pick up at your convenience.

[LilyVonSchtupp]

Amazon's tax position is perfectly legal but taking boots without paying for them is not. Are you happy to take that risk?

[Overcooked]

I had this with a clock, asked the company to come and pick it up - they never did so i got to keep it, if they come (now five years down the line) I will take it off the wall for them. The boots however may not be in a usable condition after five years.

[cat811]

I didn't say I was happy to steal twofingers, just that I was tempted to - I did say above several times (apart from in the initial post) that I wasn't going to keep them - I just wanted to be told by lots of people that that was the right thing to totally take the temptation away!
I've tried them on again and they definitely are too big, so I've emailed Amazon and told them they can pick them up...watch this space to see what happens!

[twofingerstoGideon]

You've done the right thing, OP. I hope you told them a precise day and time to collect them!

[BiteTheTopsOffIcedGems]

I can't believe how many people are condoning stealing. For me, there are no 'grey areas', stealing is stealing - whether it's from your neighbour's house (and how many of you would do that?!) or from a company...

I said to keep the boots but I have had a so called friend steal from my house at a time in my life which was difficult and its NOT the same thing.