Dreams, the bedroom store have taken discriminated against the disabled?

[MrsjREwing]

I have complex disability. I wanted to order an electric bed from the dreams sale, I wanted this bed due to disability issues.

Long post don't want to dripfeed, any ideas how to get money back?

I ordered the bed from X at a branch. X was putting in the order when I was filling out the VAT form. Y the manager on 15 September waded in, and took my card, I have cognitive issues, I was filling out a form and Y took card payment from me. After card payment was taken X said he input wrong info on the system and couldn't change it. I thought it was odd, said I wanted my money back Y refused said he couldn't give me money back. I said how do I get it back Y said he will do it Monday. In the carpark I phoned my bank who registered a dispute with Visa debit. I thought dreams would give money back, not been well, banking has not been top of my list.

Just got a call from Dreams, asking for Miss J Ewing, said he tried loads of numbers as number wrong on system, when do you want delivery Madam, I said I am not Madam as you have my name please use it, he kept calling me madam, eventually he called me Ewing, I said I am Mrs Ewing, he said ok Madam.

Anyway I then rang trading standard which put me through to consumer something or another whi want me to go to the postoffice or CAB. I explained I lost my blue badge and DLA being looked at again, I would have to go to carpark, get ticket, go back to car walk to postoffice, que and go back, the same for CAB, ablebodied people have no clue, next can someone do it for me, who would that be the invisable man? I said no. I said I will try to email dreams headoffice to get my money back. So I was given 08442259259 to ring to get email for dreams headoffice, was continually engaged up to point of this post.

Feel taken advantage of due to disability by firm that sell beds for people with disabilities.

I'm not "blaming her". But I personally think that saying to a bed salesman "I have cognitive issues" actually will convey three fifths of fuck all, and that they will be confused as to how to proceed. Being confused ISN'T being disabilst.

I did primarily think holla, not you, came across as blaming her.
Yes, I'm not sure I would know what someone meant by 'cognitive issues', and I might be confused. But I would try to resolve it.

It may be the OP is wrong, and this is all a mistake, but I do think that doesn't excuse making nasty little 'hmm' faces at the idea of her trying to live independently.

I'm not saying the salesmen were necessarily disablist, because I am not clear enough from the OP on what happened. I am saying it's disablist to blame her for not taking someone NT with her.

"Yes, I'm not sure I would know what someone meant by 'cognitive issues', and I might be confused. But I would try to resolve it."

I'm sure that's what anyone reasonable might try to do, but that's the point - you can only solve a problem when you know what it is. The OP wasn't able to convey in a way that the staff could understand and act on, what the problem was. And indeed here we are on page 5, and it's still not clear what was inaccurate and wasn't changed. We just know that she got a "bad feeling" and suddenly wanted to cancel. So the staff (including John and his deferential "madam"-speak) tried but it didn't work and anyway she had already cancelled via her credit card.
I'm sure the staff must have been mystified.
I think you are reading a bit too much into an icon to be honest. And the OP does sound quite vulnerable in relation to this situation. I don't think Holla was sneering at living independently at all.

I have a primary physical condition, I have been going downhill gradually. It has dawned on me gradually that my memory and planning and now explaining myself are getting worse. I have no close adult in my life. I only recently realised what caused these symptoms. If only there were advocates around every corner.

I did explain it was my phone number, you missed it, please stop blaming me for your mistake.

Mrs Ewing it can take up to 5 working days for money to reappear in your account after a refund is put through in store. Is it possible that this is what Y was talking about on the 15th?

Have they actually tried to deliver the bed and you've refused it?

Incidentally, if you don't have any friends who can help you with this, I and others on here will be happy to help you write a fierce letter to Dreams head office.

I made it very clear I was not signing something that was not correct, they were not changing it so I said I want to cancel the order and get a refund, he said he couldn't do a refund untill Monday. Y understood, he just hoped he could force the sale through probably, well he will not be having his pocket lined by me, I will not buy from Dreams after Y spoke to me as he did and has behaved. End of, I would rather buy a bed for more from another store, I am in no rush for the bed. I want my money back and I am waiting for a response from my email. I have dyslexia, A-C grade GCSE and professional qualificatiins equlivilant to A levels, I am not completely thick, I get what is described by EDS people as brain fog.

MrsjrEwing, I didn't miss that your phone number was wrong. What wasn't clear was that THAT was the reason you wanted the sale cancelled. And it still isn't clear WHY you'd want to cancel the sale on the basis of a digit wrong in your phone number, if you've found a product you want at a price you'll pay. But it seems all this forms some part of your disability - what seems clear to you isn't necessarily clear to someone reading your posts.

holla, I 'sound horrible' because you are sounding disablist and I'm finding it very offensive.

Do you honestly not see that posting 'hmm' at the OP and guilt-tripping her for not taking a NT person with her is a pretty horrible thing to do?

Hola that is so kind of you, thanks. I will give the email a bit of a chance. I rang my stepDad and it was humiliating I left a message for him to go with me to the branch. He is old and shouldn't be helping me.

If all that was wrong was the phone number, why could they not just correct it?

Where was I guilt-tripping anyone? You are projecting. You got all that from an icon? Fine, here's a and a . Calm down.

I won't sign things I am not happy are correct, I never have.

Mrs Ewing, is it possible that Y for whatever reason did not have the ability to issue a refund? Maybe he was not the store manager, or perhaps all refunds have to be dealt with by head office.

Maybe I am projecting. If so, I am sorry.

But I did find your posts really quite offensive and disablist. All you're doing in reply is flinging personal insults around. You're not bothering to address my point at all. You seem to honestly believe it's find to discriminate against people with 'obscure disabilities'. Well, no, it isn't.

I understand that you wouldnt sign it, but what I cant understand is why they did not correct it when you pointed out that the phone number was wrong.

You did tell them that the phone number was wrong didnt you??

Y said he couldn't change the pc details.

But did you tell him that the phone number specifically was wrong?

It could be that once an order is put through only a senior manager is able to login to change it? Having worked in shops I know that some have very complicated ordering systems

Lao if he said he couldn't rather than wouldn't do a refund this indicates that he might not have had the authority to do it.

Really MrsEwing, happy to help. I LOVE complaining .

It's not disablist to say that if something is hard for you, for whatever reason, it's a good idea to have someone support you with it. I speak several languages and was actually thinking of times when I have been able to help people who are struggling with local language sort out problems in shops, hospitals etc. I would not want someone I care about to struggle on their own and sadly you can't rely on strangers to go out of their way to be helpful/kind.

Y was the branch manager, his badge said so. I checked before I leff and noted his name just incase.

Yes Toy, I told them the phone number was wrong, Y said he was unable to change it or refund until Monday.

But you didn't say that.

If you'd said that, I wouldn't have picked up on it.

Maybe I am wrong, but what you said was quite different and I did think it was offensive, TBH.

You seem to have this funny idea that it's relying on the kindness of strangers ... as opposed to not discriminating. They are different IMO.

I doubt you would say the same things if the OP said she was blind and the shopkeeper conned her, would you?