Dreams, the bedroom store have taken discriminated against the disabled?

[MrsjREwing]

I have complex disability. I wanted to order an electric bed from the dreams sale, I wanted this bed due to disability issues.

Long post don't want to dripfeed, any ideas how to get money back?

I ordered the bed from X at a branch. X was putting in the order when I was filling out the VAT form. Y the manager on 15 September waded in, and took my card, I have cognitive issues, I was filling out a form and Y took card payment from me. After card payment was taken X said he input wrong info on the system and couldn't change it. I thought it was odd, said I wanted my money back Y refused said he couldn't give me money back. I said how do I get it back Y said he will do it Monday. In the carpark I phoned my bank who registered a dispute with Visa debit. I thought dreams would give money back, not been well, banking has not been top of my list.

Just got a call from Dreams, asking for Miss J Ewing, said he tried loads of numbers as number wrong on system, when do you want delivery Madam, I said I am not Madam as you have my name please use it, he kept calling me madam, eventually he called me Ewing, I said I am Mrs Ewing, he said ok Madam.

Anyway I then rang trading standard which put me through to consumer something or another whi want me to go to the postoffice or CAB. I explained I lost my blue badge and DLA being looked at again, I would have to go to carpark, get ticket, go back to car walk to postoffice, que and go back, the same for CAB, ablebodied people have no clue, next can someone do it for me, who would that be the invisable man? I said no. I said I will try to email dreams headoffice to get my money back. So I was given 08442259259 to ring to get email for dreams headoffice, was continually engaged up to point of this post.

Feel taken advantage of due to disability by firm that sell beds for people with disabilities.

[OliviaPeaceAndLoveMumsnet]

Hi there
We have withdrawn this post
Thanks

[GoldShip]

You too!

[MrsjREwing]

I had no email to tell me my posts were edited, I am not the sort to reread threads, had no clue that had happened.

Have a nice weekend anyway.

[LadyBeagleEyes]

I agree, the naming is all a bit .
And from your posts, it was more just a misunderstanding than anything more serious.

[GoldShip]

I'm reporting too. She shouldn't be naming anyone.

[Bluefrogs]

Mrsjrewing-why are you still using the names of these people?
Mnhq have changed all identifying posts with names mentioned-so why on earth are you continuing to name?
Did you mention to the CEO of Dreams that you had s thread on Mumsnet that named the actual staff members you were complaining about?
You are making your complaint open for the public to read and by identifying the people who served you are putting them in a very unfair position.
I am a retail manager and have recently had a complaint against a staff member with a very distinctive name-complaint was found to be cometely fabricated and was made on racial grounds.
If that customer had made it public on here it would gave had potentially massive implications for the girl involved if someone had read it and identified her.I'm not suggesting this is the same but you are calling someone disablist effectively and naming him potentially identifying him to anyone reading thus thread who might go into a branch of Dreams this weekend.
You do not need to name him,so please stop.
Will be reporting this thread again.

[elizaregina]

no i dont have inside knowledge - but dreams are horrific - they are a total rip off as explained.

would you feel happy with your purchase knowing - actuallly there could be as much as a £500 pound mark up on a bed - that is exactly the same as a bed from somewhere else but dreams have simply got an agrement to call that bed a differnet name - then say " you wont find this bed anywhere else for this price", then their sales look great as they shave hundreds off where as in fact they are actually charing you in the sale - the proper martket value.

if you google dreams you will come up with plenty of people saying how shite they are.....

[toofattorun]

Dreams is such a terrible place for customer service. I have had nothing but trouble from them in the past. I would never go back there again.

[GhoulWithADragonTattoo]

I think Dreams have behaved very badly here. They should have correct the error in the order and they should have given your refund as soon as you asked for it.

BUT if you want the bed and have paid for it I would accept it and draw a line under this matter. Somethings are not worth the shot of getting so upset. It is worse for you than anyone at Dreams.

[LadyBeagleEyes]

But you were initially happy with the bed and the price weren't you Op?
it was the attitude of the salesmen that put you off.

[IneedAsockamnesty]

op i think shes just saying that dreams have had a fairly bad reputation for some time.

[MrsjREwing]

Are you telling me you have inside knowledge that Watchdog are doing an article soon on Dreams?

[elizaregina]

i am really sorry you went to dreams they have an awful reputation. i have posted before about how they massively mark up beds and call them a different name then say " you wont find this bed cheaper anywhere else" actually you will - it just be that ...name!

i would contact watch dog - tell them that - tell them you have a friend at BBC who has said there have been lots of complaints about them - email everyone you can from head office - and kick up a stink.

[manicinsomniac]

I'm not really sure if YABU or not but I think you need to get all mentions of the employees you hav referred to by their first names taken out of your posts.

I know it's not an uncommon name but there can't be that many Xs who are branch managers of Dreams stores in the country - you've pretty much identified him.

[LRDtheFeministDragon]

MrsjREwing - hey, the last thing you need to do is think about me! I'm really sorry, I didn't intend to get so personal on your thread. I do sincerely hope you can get it sorted out (and I do kinda hope maybe people will think twice about 'invisible disabilities' such as you have). Best of luck.

[MrsjREwing]

Picture, dreadfull accessability.

LRD, thinking of you.

[HollaAtMeBaby]

Don't shops HAVE to have lifts? If they have merchandise on more than one floor, I mean...?

[Casmama]

Oh meant to say if someone reapeatedly calls you Madam despite you asking them to call you something else and then calls you by your surname without a title it either indicates a language barrier or deliberate rudeness.

[Casmama]

I don't think we can answer whether or not the OP was discriminated against because of her disability. The only answer to that would be if someone without her disability would have been treated differently and we can't know the answer to that.
I'm sorry that you have gone through all this OP, I think at the very least you were given very poor customer service.
I hope you get it sorted out to your satisfaction.

[Pictureperfect]

Sorry I can't help but I was a bit annoyed, went to dreams store but could only see a fraction of beds due to loads of stairs and no lift. They offered to describe a bed to me as I can't walk!

[LRDtheFeministDragon]

That's really kind of you to say holla. I'm sorry I got so upset.

I do agree the shop may not have done anything deliberately (I'm not sure here ... being a suspicious type I worry they did try to con her).

I am reading in from my own experiences, sorry.

I do take DH to do bank stuff with me because I can't do it, and I am reading it, but it is incredibly humiliating when you suddenly feel there's something wrong but you know your issues mean you can't quite understand what it is. So MrsE's description really struck a chord with me. And sometimes you don't have an option - you can't take someone with you.

I hope it all gets sorted out, and you get the money back, MrsE

[HollaAtMeBaby]

I'm sorry for offending you LRD. I should perhaps have been more considered and diplomatic in my response but as usual I was doing 6 other things at the same time as posting and if I was prepared to concentrate that hard on one thing I'd use my evenings for something more productive than this!

I don't think blindness is a good analogy here because it is pretty obvious when someone is blind and most people understand blindness as a condition. In this situation it clearly was not obvious what Mrs Ewing's needs were and what the staff would need to do to support her, and I think this is why things went wrong. I don't think the shop have deliberately "conned" her to take advantage of her brain fog issues; there's been a communication failure coupled with generally poor customer service, which has caused stress to Mrs Ewing that could have been avoided had she had someone with her at the shop.

[nancy75]

Mumto, I should imagine the paperwork is done on a pc, sent through and then printed off for the customer to sign. It may be that store staff can't change completed orders or security reasons? The customer could walk out and they could then go back and change the address and have the goods delivered elsewhere. It is also not unusual for high value items to only be refunded via head office.

[TiggyD]

Some people on the thread have cognitive issues of their own.

"cognition is a group of mental processes that includes attention, memory, producing and understanding language, solving problems, and making decisions."