Could have been life or death at Jamie's Italian

[DameDoom]

Just wondered what your thoughts are and if I am being a bit AIBU, though I'm sure I'm not.
Went for lunch today to Jamie's Italian with my friend. It's just opened up in our town and we were keen to give it a go. After our meal we ordered coffees and just as my friend was talking her last gulp she wretched. There was a dead wasp in her mouth which must have been at the bottom of her cup. she spat it out and we complained. The waitress was mortified ( she was v nice), apologised and got the duty manager. He was pleasant enough and offered to knock the cost of the coffee off the bill. I'm quite a meek person but thought WTF? She could have been killed if she had an allergic reaction. He responded that if it had been a hair from a member of the kitchen staff he could have played merry hell with them but this was kind of out of his control - fair point if the wasp had just dropped into the coffee but this was at the bottom of a cappucino so it was obv. already in the cup. I told him we wouldn't pay the full bill so he knocked 50% off and asked us to email to restaurant manager as it was her day off. I'm sure they realize how serious the outcome could have been and are a bit worried. As you can read from my post, I am a bit of a wuss but would really like to email an eloquent yet reasonable complaint. Can anyone give me some tips?

I've just realised maybe we are being very mean to the OP

She doesn't want compensation, just to make sure that Head Office know this happened so it can be flagged up as a potential problem

random events can't be flagged up as a potential problem.

Rubberbullets, they are sending them off for testing and are finding out the ingredients, so the case isn't 'closed' as it were. Tbh I'm not fussed about being given stuff (though if they wanted to give DS a wee toy to apologise for his vv sore butt I guess that would be nice) - I just don't want this happening to another baby.

Just email head office and say want you've said here. Maybe not with the same title though, eh?

Was it Edinburgh?

Exit - well. I'm trying to be fair here - staff should probably check before for foreign objects before they pour coffee in. If, in fact, this is what happened.

I've just had sone Sainsburys 'eco' nappies give my child chemical burns and all I got was a refund of the purchase price
if you had not accepted that you would get more