to call the manager and complain about this cashier?

[CanISawItOff]

She has really pissed me off with her snarky manner and childish face pulling.

Checkout girl in the supermarket easily a clear 10+ years older than me (so around 40 odd) was throwing my shopping through at a rate of knots so i politely asked her to stop for a moment to let me catch up with the packing to which I got a short "yeah if I must, you'll get a subtotal on your receipt tho" I responded that's fine and the conversation carried on like this (which I could have risen to but was completely polite!)

"Yeah well my manager won't be we're timed at how long it takes us to process this lot"

Oh I didn't know that, is that why shopping can be sent through at a rapid rate of knots at times? (Big grin and a chuckle to imply that it's not her that it's aimed at)

"You what? I wasn't sending it through at a 'rapid rate of knots' (said in a very childish mimicing/mocking tone)" at which point she looked away and pulled a 'rolly eye' face at her colleague and a face my 7 year old would be proud of pulling behind my back when she's told off!

Cue me trying to explain my remark and giving up because she was getting snotty.

I go to pay, hand over my nectar card, and she drops it. "Pick it up. I can't get it from there i've done my back in" again said in a really snarky tone. The card was hardly out of reach, it would have taken a small stretch at best for her to get it but instead I had to walk round pick it up and hand it to her with her annoying smug grin like she'd got one over on me.

I know it's a really really minor thing in the grand scheme of life but I loathe bad customer service, I work dealing with clients and suppliers day in day out and realise you get some that are easier than others to deal with which is why I always try to be polite and say thank you for their help etc etc She really has got my back up and I think I hate that she's got under my skin this much more than anything. It's really not 'me' to complain about things like this.

AIBU to report her to her manager?

The trouble is you pack slow and the stuff all comes rushing at you.

Maybe I should get my sister to complain about her cashier.

She was asked the dreaded question the other day: "When are you due?"

As she isn't, she came back with: "ER, I'm not."

Then was treated to a shrug and a: "Oh, I thought you were."

Glad you got a positive response OP! can't believe the number of people on here who suggested it was your fault. I've worked in shops and mind-numbing as it can be, you are paid to be polite and helpful to your customers. I too hate they way that they wang shopping down the checkout at high speed if you say you don't want help packing. Regardless of the problems if packing it, all your fruit and veg gets bashed about!

Astr0naut what a cheek! And to not even apologise.

I used to work in Sainsburys (about 8 years ago now!) and we did have an items per minute-but it was averaged over a month so unless you were mega mega fast or super slow, you always hit it. We had four observations a month (you werent told when) and you had to speak to the customer, make conversation (but didnt get marked down if you tried and they didnt want it) and make sure there were no more than 4 items between you and the customer-ie, if they were packing, and four items are waiting to be packed, you pause.

If you hit the targets, you go down to two observations per month. I was always on two after my first month.

And I used to pack for people who seemed to be struggling, without even asking them. But I'd put all their fruit together, soft fruit on top-crisps together, bread together, meat in a seperate bag before the main carrier bag, eggs on top (and say to customer 'the eggs are in this bag') etc etc.

I know, it was the lack of apology that really pissed her off. A quick 'sorry' is hardly losing face, is it?

See thats why I would NEVER ask anyone if they were pregnant even if they looked blatantly about to pop, how mortifying for her!! Again another instance where she should complain. Perhaps we're too accepting of bad service in this country?

I can appreciate your frustrations but increasingly, staff have to comply with new staf guidlines(research morrisons proposed policy of quicker service times therefore reducing cust service interactions and research papers on cost reduction measuresi.e staff major part of expenditure, quicker service/ less staff- self sevice ect.) I can appreciate your feelings to a certain level but the sheer fact you call a 40 yr old female a girl indicates that you do not appreciate her job and its intinsic demands. Maybe she was not a perfect smiley till dolly but there is no way you would describe a 40 year old guy as a "boy". Unless you were a south african or deep-south Usa citizen of a a certain age.

sheglenben with the greatest of respect I do have respect and understanding for retail staff and customer facing staff. My whole working life has been spent dealing with the public and relating to clients and suppliers as I stated in my OP. It is also possibly why I loathe slack standards and expect better of a national chain of supermarkets, more so in this day and age where jobs are like gold dust.

It doesn't take much to plaster on a fake smile (or, if you're in a bad mood, just recite your 'script' to get each customer through) and work your shift. There isn't, in my opinion, any excuse for rudeness.

sheglenben - by coincidence I was reading your comment when SirChrisHoy was on the TV referring to his teammates as "the boys". afaik he isn't a south african or a from the deep south.

I hate poor customer service. Where I live I come accross so many grumpy till staff. The ones that really piss me off are the ones who don't even bother to tell me the total price after ringing up 40 quids worth of shopping. Just sit there waiting for me to hand the cash over.

Plenty of people work in stressful jobs with targets to achieve, I don't see that as an excuse. Part of your job when you deal with customers is being polite to them. It's not for everyone. But if it doesn't suit you, then you shouldn't be working in a customer-facing role.