To say SANTANDER

D0oinMeCleanin · 19/07/2012 21:38

DH says no. He's been whining about them for weeks now.

He wants to know what they've done to upset you?

He is pissed off because every time he phones them he gets through to an Indian call center, which is fine in itself, but he reckons they can't make head nor tail of what he is asking for.

We need a replacement statement to reclaim the money we lost on holiday last year and it's taken weeks to get the right one sent out.

fluffyraggies · 19/07/2012 21:39

What's happened?

YANBU.

fridgepants · 19/07/2012 21:41

This reply has been withdrawn

This has been withdrawn by MNHQ at the user's request.

GrimmaTheNome · 19/07/2012 21:44

YABU.

Don't be so rude to pigs.

Original poster

CockyPants · 19/07/2012 21:50

Incompetent. Fucking useless. Customer service hahahahahah.
They lost my cash for 6 weeks, having banked the money. And only because I threatened to remove every penny I have with them did they pull their fingers out of their arses to find it.
Thanks Gareth, you are NOT a cunty fuck pig.
But the rest of SANTANDER?
SEX & TRAVEL

OP posts:

Original poster

CockyPants · 19/07/2012 21:51

How can you bank a cheque that hasn't got the correct name on it and sit on it for 6 fucking weeks, San tan fucking der?

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emsyj · 19/07/2012 21:53

YANBU. I won't go into our experiences with them, but they utter fecking incompetents and I wouldn't go near them ever again. We closed our account with them after a mere 8 weeks, following a whole multitude of Frank Spencer-esque fuck-ups. Idiots.

mangomadness · 19/07/2012 21:58

fridgepants how did you sort your credit rating out? They're done the same to me, cocked up my credit rating so I can't get a new mortgage so I'm stuck in a house that I hate, I mean more than hate. Which I can't put on the market as I can't buy another house. BASTARDS

mangomadness · 19/07/2012 21:59

fridgepants how did you sort your credit rating out? They're done the same to me, cocked up my credit rating so I can't get a new mortgage so I'm stuck in a house that I hate, I mean more than hate. Which I can't put on the market as I can't buy another house. BASTARDS

mangomadness · 19/07/2012 22:00

Oh so angry my phone posted it twice, sorry.

Original poster

CockyPants · 19/07/2012 22:01

And don't get me started on what SAntander didn't do when we transferred joint current account from those shitters Lloyds...

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Allalonenow · 19/07/2012 22:02

YANBU
I have closed all my accounts with them as admin so poor, and on line banking a farce.

Allalonenow · 19/07/2012 22:10

Oh yes!
and pulled out of RBS as they are about to become Santander,
so
YANBU

JennyPiccolo · 19/07/2012 22:25

I used to work for them. hilariously incompetent, at all levels.

Dawndonna · 19/07/2012 22:25

YANBU
Total waste of space. Hate the bastards.

CouthyMow · 19/07/2012 23:02

Santan-crappy-der are wankbadgers. I have had a catalogue of errors and general incompetence regarding my account ever since they took over from Abbey. Who were shit enough on their own, without Santander taking an awful level of customer non-service and making it abysmal.

Card reaching expiry date, no new one through the post. Telephoned their unintelligible 'customer care line' HA!, misnomer if there ever was one.

They tell me that a card will be with me within 2 working days. 3 working days later, I phone them again, oh, not been sent yet...

Keep phoning, to be told it will be sent out. 3 days before my old card expires, get panicky on phone, told it is on it's way. Yeah, Riiiiiiiiight.

This was on a very old account originally opened with Abbey when they were still Abbey National, that is card only, and you get charged £3 a time to take your own money out over the counter in branch. Plus the bus fare or petrol to get there...

It took them SEVEN FUCKING WEEKS IN ALL, seven weeks of only being able to access my OWN fucking money by PAYING to get to town, and by PAYING to take my own money out over the counter, seven weeks of being unable to use my card to pay for things, which was fairly frustrating. Seven weeks of being so stressed that my epilepsy was made worse.

I no longer bank with Santan-crappy-der.

They are a shower of incompetent nincompoops that couldn't organise a piss-up in a brewery. And I told them as much when I wrote them a letter explaining why I left them. I thought that was reasonably reserved, considering I wanted to say they were a bunch of cunty fuck pigs...

blondieminx · 19/07/2012 23:07

YANBU - there is a reason why they are bottom of all the banking service surveys.

How that bunch of loopy fuckbadgers have held onto their FSA authorisation to provide banking in this country is a bit of a mystery...

GrimmaTheNome · 19/07/2012 23:10

Now some of you are being unspeakably rude to badgers too. You mean bankers not badgers.

CouthyMow · 19/07/2012 23:47

We need to think of some words to insult Santan-crappy-der with that don't insult animals at the same time, after all I was being a bit animalist by calling them wankbadgers, wasn't I, I mean, what have badgers ever done to me that could possibly be as bad as Santander and their cruddy lack of customer service?!

Original poster

CockyPants · 20/07/2012 07:37

How about pooh stripe pants?

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fluffacloud · 20/07/2012 08:02

Oh, I hate santander. I had a real ding-dong with them last year. In the end I point blank refused to deal with their 'complaint team' aka utter fuckwits after the manager I was explaining my issues to kept pressing the mute button while I was talking - rude!

I complained to the CEO with a 3 page sarcasm fest and in the end and was contacted by the head of customer liason or some such. I managed to get £150 out of him

I found that they were terrified of being reported to the FOS and agreed to most things when threatened with it.

fluffacloud · 20/07/2012 08:06

Meant to add that first direct are amazing, I'd be there in a shot if my bloody mortgage wasn't tied in with Santander

WillSingForCake · 20/07/2012 08:11

I went in one of their branches the other day to withdraw some money from an ISA. They had to go off to photocopy my ID, and after I'd left I realised that amongst the paper they'd handed me back, they'd given me some other customer's ISA statement which included his account number, full name, address etc. Especially ironic as they'd given me the hard-sell about how secure their current accounts are.

3littlefrogs · 20/07/2012 08:18

Why does anybody bank with these people?

Seriously. If you pick up any financial supplement there will be loads of negative press about Santander. For at least the last 5 years they have been widely publicised as the worst bank in the UK.

First Direct, OTOH, are fantastic. I cannot praise them highly enough. I have been with them since the year they opened and they have been brilliant. Only one small mistake in nearly 20 years, and they put it right immediately after one phone call.

I love First Direct.

hermionejgranger · 20/07/2012 08:19

YADNBU. Biggest shower of shite I have had the misfortune to interact with in all my born days. Burn them. Burn them all.