I've had contact with children's social services three times since I had my son seven years ago. I've also had contact with adult social services.
My experience is that they are very reluctant to assess without concerns for neglect or abuse, because they are so overstretched in my area that those children who need support due to high risk are the one's getting help.
The first time I met them (CSS), they came out in error as I had been referred by a midwife as I was pregnant with my second, with a toddler, and quite disabled by what was then considered to be SPD. They did an assessment any way and were quite happy that I had plenty of support and did me a referral to adult services to be assessed for care to make my life a bit easier. Adult services assessor was lovely, and I did get some care, but it was not suitable for my needs really and ended -unfortunately with my only unpleasant experience of a social worker, but that was more to do with my mental state at the time, and with the fact that the care agency complained that I wasn't in when their carers arrived, I'd given up waiting most of the time, they were very hit and miss and I was basically accused of not deserving of the care, I asked them to leave.
Over the years it has become apparent that actually I have multiple illnesses which have left me pretty much disabled. As my daughter grew it has also become apparent that she has behavioural issues, particularly a lack of risk awareness. I asked again for an assessment from adult social services and met my lovely social worker and two trainees. When we discussed what my needs were it was apparent that I was struggling with my children in some ways so we decided to refer again to children's services. Meanwhile my lovely social worker managed to get me twenty hours care in direct payments and supported me to employ a carer, she has also helped me to make adjustments along the way, taking two and a half hours worth of care and turning it into funding to hire a mobility scooter, then adding a further seven and a half hours on to the twenty when my arrangements for the morning collection of my children fell through.
The children's services came out on a day I was really ill, with my best friend here for support with the kids, I was on a drip at home and ill with a kidney infection, and the lady was really very patient and kind. They had some concerns about my ability to care for the children, but stated they were happy as I have obviously called for appropriate support with this. The outcome of that assessment was a recommendation to refer my DD to CAMHS, something I had been trying to have done for a while without luck. I was able to take the report along to my GP and show him and finally get it moving.
The second time I begged the school to contact them for another assessment, my carer independently contacted them after talking to me about concerns she had about my DD, and the police contacted them due to my DD escaping the house in the middle of the night and eventually knocking on a strangers door. I wanted the assessment because of my daughter's risky behaviour, I was struggling to keep her safe and had no real support other than the care I was getting, and that wasn't enough as she needed watching round the clock obviously, given her night waking and the fact that I cannot take her out and guarantee her safety due to my mobility issues and her running off. I also had housing issues at the time and so they assessed me and found me needing support, but bounced me back to the school as I wasn't high risk enough to warrant my daughter becoming a looked after child. They have left an open door for support regarding appropriate housing and support though, willing to make phone calls and write letters of support, so in my mind they have been as supportive as the can be in the circumstances.
There has never been any mention of taking my children away, or even them being better off with their fathers, they accept that I am disabled but have arranged appropriate support, so despite any concerns have ruled me fit and able to care for them. They have always been exceptionally kind and approachable, and they have opened up doors to get the support I needed. At some point in the future I am considering asking for some respite care for the children, that is how unconcerned I am about them being child snatchers. A lady who has been very helpful to me is a respite carer for them, and she suggested it to me actually, and she has no concerns about them either.