AIBU to think that this was NOT a 'goodwill gesture' at all (refund/ exchange)

[noonar]

I bought dd some jeans at Hennes 3 months ago. They cost £15. They don't fit her so i thought i'd try my luck today and go for an exchange. i have the receipt.

when i got to the till, after much discussion between staff, i was told that as a goodwill gesture they would exchange the jeans for a £5 credit note.

now, i was perfectly prepared to be told that i was far too late to return them. fair enough. but AIBU to think that them offering me credit for a third of the original amount, when i had proof of purchase, is not a goodwill gesture. i mean, they are effectively saying " as a 'goodwill gesture' we will pocket only 2/3 of what you paid us and take the jeans back!"

AIBU to think that they should either simply say 'no' to any return, or credit the full amount that i had proved that i had paid? i know that shops sometimes say that they can only credit the sale price if an item has since been reduced, but i thought that was only if you had no proof that you'd paid the full amount.

So you are saying you'd rather they said no than receive a fiver? I don't get it.

yes i'd rather they said no, as they are pocketing the difference which i dont think is right

As I understand it, legally they dont have to refund you at all just because you bought the wrong size
Unless you'd asked at the time of purchase if you could exchange if they didnt fir and they'd said yes

So you'd rather they hadn't given you anything?

You could always say that in that case you'd rather keep the jeans.

You could have always said no thanks to the fiver and kept the jeans

Well you could keep them if you wanted.

Or accept a fiver back because it was it was 3 months ago and you aren't entitled to anything.

They're not "pocketing the difference" as they probably aren't stocking them any more and wouldn't be able to resell at full price - only in a sale.

x posted with others.

i just think it should be a straight yes or no, not 'yes but we'll keep most of your money!'

They are rubbish for customer service, but here they are within thier rights. You could have declined the offer and kept the jeans if you preferred that outcome.

Nah. I still don't get your logic.

it is a goodwill gesture - they can't re-sell them (or if they can, because they're old style, a fiver is the most they could sell them for)

They don't have to take them back, you don't have to accept their offer.

They gave you a choice, since when was that a bad thing?

my main issue is this, as per my OP

"i know that shops sometimes say that they can only credit the sale price if an item has since been reduced, but i thought that was only if you had no proof that you'd paid the full amount."

i did keep the jeans actually, dd2 will fit into them one day.

thanks for replies

Well yes it was a goodwill gesture because they weren't obliged to give you anything. The goods weren't faulty, there's nothing legally that says they have to do anything at all. So any gesture at all, no matter how small, is 'goodwill'.

You could have said no and taken them away and seen if you could get more on ebay or something.

I think you were lucky to get a fiver tbh.

x-post, good decision.

It is a goodwill gesture but they're not statutorily obliged to make any refund at all on goods no longer wanted

If however you hadn't worn them and the stiching had come away by you pulling it somehow, you would have probably been entitled to a refund

What is the problem then? They gave you 1 more option than they legally had to, and you opted to keep the jeans for when your DD is a bit bigger.

i totally see that they were within their rights, i just dont see it as good will/ customer friendly! obv in a minority tho

Their sizes are bloody massive.

YANBU.

That's really odd.

Like you say, either refuse or exchange- agreeing to buy the jeans back off you for a third of what you paid for them doesn't seem to be a gesture filled with goodwill.

X-post hopefully I've explained now why they have called it a goodwill gesture

thanks lady