I bought dd some jeans at Hennes 3 months ago. They cost £15. They don't fit her so i thought i'd try my luck today and go for an exchange. i have the receipt.
when i got to the till, after much discussion between staff, i was told that as a goodwill gesture they would exchange the jeans for a £5 credit note.
now, i was perfectly prepared to be told that i was far too late to return them. fair enough. but AIBU to think that them offering me credit for a third of the original amount, when i had proof of purchase, is not a goodwill gesture. i mean, they are effectively saying " as a 'goodwill gesture' we will pocket only 2/3 of what you paid us and take the jeans back!"
AIBU to think that they should either simply say 'no' to any return, or credit the full amount that i had proved that i had paid? i know that shops sometimes say that they can only credit the sale price if an item has since been reduced, but i thought that was only if you had no proof that you'd paid the full amount.