I am pretty sure I won't be allowed to name them on here but it seems to me that the places where customer service is poor or resting on its laurels are the shops that will be closing down before those where staff actually try to engage with their customers and find out how they can help them. In my town it seems to be well established high street stores (going since at least the 80s) who are just not doing what they could to offer good customer service. And they.ll be next to close....
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A IBU to predict which shops will close next?
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muttimalzwei · 10/05/2012 21:45
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