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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

A IBU to predict which shops will close next?

292 replies

muttimalzwei · 10/05/2012 21:45

I am pretty sure I won't be allowed to name them on here but it seems to me that the places where customer service is poor or resting on its laurels are the shops that will be closing down before those where staff actually try to engage with their customers and find out how they can help them. In my town it seems to be well established high street stores (going since at least the 80s) who are just not doing what they could to offer good customer service. And they.ll be next to close....

OP posts:
nosenose · 11/05/2012 06:32

Whsmiths is awful - what is it now - sweets cigs and up selling? Go on for a pencil and you've got to fight your way through 900 galaxy's and some fhm tits.
Crap staff too
Loving that a lot of them 'stink'

storminabuttercup · 11/05/2012 07:05

One place I'm surprised is still open is blockbuster. I used to love a trip to pick out a video, but nowadays with the net and on demand tv there's just no need.

Our local one closed but I'm surprised there are a few still open.

Obv don't want any of these places to close, noone needs to lose their jobs!

happyhopefulmummy · 11/05/2012 07:29

I agree with blockbusters.

Places are closing though because people don't shop in them! I got a rage (in my head) the other day when my friend was moaning about places closing, and she'd just made a trip out to tesco extra to get toys and clothes for her little ones and picked up books, cards and a DVD.

Dont moan and then buy all your stuff in one place out of town!

fullofregrets · 11/05/2012 07:50

The lady working in Dorothy Perkins told me that they are closing the stores (and their brother shop burtons) as and when the leases finish. The one nearest to me had closed but the one about ten miles away has another six years on its lease.
So some will shut sooner than others.

whomovedmychocolate · 11/05/2012 07:56

Cargo Homeshop
Thorntons
WHSmith
Waterstones :(
Wilkinsons.

fullofregrets · 11/05/2012 08:00

I do hope waterstones survives.
I am a traitor and have a kindle but I buy a lot of children's books for DS. I'm not sure they can compete with amazon price wise though. I bought DS a few books last week and then decided to buy a couple more by one of the same authors. Checked on amazon and the books I had brought DS were neatly half what I'd paid in waterstones on amazon!

Still love book browsing though and the smell of books.

Chelvis · 11/05/2012 08:03

yy to WHSmiths - I think they'll end up in stations and airports only. I used to work for them, the staff morale was horrendous because the management was awful.

WeetabixIsNotAPlural · 11/05/2012 08:03

WH Smith don't make a lot of money from the High Street shops, but the 'Travel' shops (airports, railway stations and motorway services) are very profitable. They could allow the whole chain to survive, on the other hand they could be spun off and the High St. chain closed down.

Psammead · 11/05/2012 08:05

It'll be wall to wall tescos soon!

Well, maybe not that, but I think book and music shops are on their way out. Travel agents too.

lemniscate · 11/05/2012 08:07

This thread is ridiculous. Not only is the speculation in poor taste given how many people are losing their jobs and how sorry a state our high streets are now in, it's not even proper speculation on who will go next based on reasoned analysis (apart from a handful of posters) it's mainly just "which shops I hate" which is not the same thing.

CinnyCall · 11/05/2012 08:40

This reply has been deleted

Message withdrawn at poster's request.

DesperatelySeekingSedatives · 11/05/2012 08:51

Wilkinsons? Really? Hmm don't think so. Every single one of them is heaving when I go in and they seem to be doing very well out of everyone tightening their belts. Which makes sense really as they are pretty cheap.

I think it's such a shame when places go bust Sad I worked for a retailer that went tits up last year (that really shouldn't have in a recession- it was discount). People can be so bloody mean as well. No, it's actually not the shop staffs fault they are now out of a job. It's a combination of things including bad decision making by the big wigs and people spending less money. It does serve anyone right when the company they work for goes into administration and no one gets any redundancy pay.

porcamiseria · 11/05/2012 08:54

WH Smith
quite a few Waterstones
Superdrug more likely than Boots I think?
Monsoon again are oversubscribed
BHS
Warehouse

dont agree ref Argos though!

porcamiseria · 11/05/2012 08:56

also agree with lolo on the Kooples

WEANK adverts and shops always empty

goingtoofast · 11/05/2012 08:56

Julian Graves. I went a couple of weeks ago as they d a buy one get one free offer, it was stil expensive. The cashier said most customers see the prices and walk out.

Halbanoo · 11/05/2012 09:02

Wilkinsons? I wouldn't think so. They just built a massive new one in my town that is absolute teeming with crowds whenever I go inside. Actually most of the shops listed in this thread are still doing very well in this town. I guess I just can't see much of a deserted High Street thing happening here anytime soon, despite two city-centre shopping malls thriving as well.

Boden is doing exceptionally well as mail-order in the U.S., btw. My friends back home cannot get enough of it. God only knows why...

KitCat26 · 11/05/2012 09:12

There are two Waterstones in the nearest town to us. About 600yds apart. Not really sure why they opened a second about 2 years ago (cheap lease?). Usually very busy though, especially the one in the town rather than the new shopping centre.

WHSmiths I've not managed to get into since moving here 3years ago. Its not buggy friendly and always busy.

It always surprises and saddens me when shops go bust and close.

WannaBeWildCosMyLifesSoTame · 11/05/2012 09:14

I think Wilkos is shaping up to be the new Woolies actually which is a clever move as them closing left such a massive hole in the average high street.

I guess it is a bit tasteless to speculate but I think those that need to reconsider their strategy at the moment are places that fall somewhere in the middle (like someone said about Debenhams up thread) - the cheap stores eg B&M, Poundland, Wilkos etc can't be beaten on price and sell a surprisingly good selection of stuff - why pay more? But for quality and good service people will still turn to a John Lewis or maybe even an independent store. It's those that are complacent and don't have a real selling point (price/service/quality or whatever) that need a rethink imo.

ripsishere · 11/05/2012 09:18

My local town has most of the shops slated for closure. Not sure what either cargo or Julian Graves is.
I would be surprised if Debenham, BHS or Argos went - same with Boots and Wilkinsons.
I am astonished that travel agents are still operational. Most people book on the internet. I suppose that they exist for people without a computer.

KatieScarlett2833 · 11/05/2012 09:21

I like Debs and I like their online service even better.

Waterstones is my favourite shop, always busy here, the staff are interested and knowledgeable.

Next is not what it was (understatement)

Amazon fulfillment centre along the road from me, taking on over 2000 staff this year (via agencies, but still) I buy stuff from there every month.

Keepthechangeyoufilthyanimal · 11/05/2012 09:52

WH smith
Body shop
HMV
can't see what any of these have got going for them now - shame as I used to love the body shop and smiths when I was a kid!

Keepthechangeyoufilthyanimal · 11/05/2012 09:53

oh and YY, superdrug more than Boots

DeathMetalMum · 11/05/2012 10:01

When woolies went a few years ago I had a dream about walking down our high street where the only shops left open were M+S, Debenhams and Boots. For some reason in the dream I was stood outside Bhs shocked that it was closed i think it may go soon along with hmv and waterstones possibly even Miss selfridge.

NiniLegsInTheAir · 11/05/2012 10:29

Pretty sure Dunelm Mill won't last much longer, popped into our local one the other day and was amazed at the prices. Not great quality products either and seems to be selling the same stuff as a lot of shops.

WHsmiths in our town is diabolical, but it has the only post office so if it were to close we'd be snookered.

Wilkos is massively popular here, I use it a lot :)

BookyMcBook · 11/05/2012 10:33

I work for one of the retailers mentioned quite a few times on this thread (look at my NN and it won't take a genius to work out which one!)

I don't think it's tasteless to speculate on which shops are likely to close - those of us in retail have had this hanging over our heads for quite a few years now. I'm glad to see that those of you that think that my company may go under have expressed sadness at this.

I think it's fair to say that most retailers will close stores if and when their leases expire because, with high rents, rates and taxes, it is becoming increasingly difficult to turn any sort of profit, particularly from small stores. Amazon, of course, as many of your are aware, don't pay any UK taxes as they have exploited a loophole in European tax law and have based themselves in Luxemburg. Hardly a level playing field.

Competition in my industry is fierce, mainly from the internet and e-books, but also from the likes of the big supermarkets who cream off the best selling titles and offer heavy discounts. What they don't do is offer you the consumer any choice, beyond the bestsellers, or any expertise/good customer service. If you're buying the latest bestseller then you could argue that you don't need that - all you need is the book to be available at a cheap price.

TBH I think we are getting the High Street that we deserve. Money is tight for most of us, so bargain stores and charity shops are going to increase, whilst specialist retailers like mine, who can't compete on price, are going to be forced out. It seems to me that, although people say that they want good service, they aren't prepared to pay for it. People use shops like mine to browse and ask questions and then go and order what they want online as it is invariably cheaper. So you get the service, and a company that doesn't contribute one penny of tax revenue to our economy, gets the sales.

If we want to keep a good range of specialist shops on our high streets (and I do agree with some of the criticisms on here about certain retailers and their less-than-perfect standards) then we have to actually spend our money in those shops. And it's up to us, as customers, to feedback to those retailers when we are unhappy with service, standards, or the direction in which the company is going. But don't have a go at the sales staff - we're just trying to earn a living and are doing what we are asked to do from On High Smile

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