Grip- was that a CP SW, or from a different team?
OP- it sounds as though there have been ongoing problems that haven't been addressed and of course they won't have been, because like most parents, whose children are subject to a CPplan, there has been a denial and minimising of the issues raised by SS.
I wouldn't get into arguments about it, because unless details are known, it is pointless.
Name- i have never come across an SW or family support workr who had poor literacy or communication, in the last 5 years, at least.
SW's are responsible for their own paperwork and recording, which, to succeed in court, has to be water tight.
In th eother case quoted, if the police have used a PPO,there has been an immediate danger and these are used rarely, as are EPO's, these are scrutinised by the court and if any doubt is there, they are never granted or upheld.