Called customer a 'tit'

[youarekidding]

OK, so IWBU to call her a tit but here's why.

Went to Tesco - had £22ish until Tuesday and a voucher to save £4 if spent over £20 and £3 clubcard points. So add up as I buy. Came to £21.34 but some reduced items reduced further at time of scanning so scanned at £17 something - cashier let me go 3m to freezer section and grab some boxes of ice creams. (was about 10 seconds)

Cashier rang them through but 1 didn't register and the amount came to £19 something. I realised this was wrong and quieried it to the puzzled cashier who then pressed something and till registered I'd paid £20 - not my fault. And to be fair not really cashiers and she was as puzzled as me!

I looked at printed receipt and that's when I noticed the missing item and told cashier so she called for assistance.

Customer waiting started shouting at me that I should have added up shopping first - I did (explained about reduced further with apology).

Customer started shouting at me again stating 'she had plans that afternoon and didn't have all day to wait for me' I mentioned I had plans too but always plan enough time in case things at supermarket take longer. Any way she continued being rude to me - can't remember exactly what she said.

So we're waiting for assistance (about 2 minutes) and she starts shouting at me again. Ending up telling me I had held her 15 minutes now and I should sort myself out. My DS - bless him gave her the look, and I told her to

'stop being a tit and to buy a new watch as hers obviously didn't keep good time'

Not my finest moment but at least my voice was quiet!

Great Customer service from tesco who charged me £16 and gave me the unscanned ice cream box for free - due to my inconvenience and the fact they couldn't fathom out to to correct the mistake.

she was very rude and op was restrained. Hate people thinking they are at the centre of the universe and their needs are greater.

Now I know why I never shop in Tesco - not your fault, OP, but the cashiers/supersmarket systems. This would not happen in Waitrose. :)

From what I can work out, all the delay was caused by Tescos fucking up, not the OP.

I can't understand how people can get so uptight about supermarket queues. YANBU OP, she was a massive tit. Transactions take as long as they take, if you're in too much of a hurry for a supermarket queue then that's your problem not the person in front of you's problem. I'd only get annoyed if the cashier or the person in front was chatting and in the way for no proper reason, not because a transaction took a long time to sort out.

I must admit, I do get irritated when people run off to collect more shopping after theirs has been rung through. So I would have been fed up with Op for going off to grab ice cream, but not by being delayed by circumstances beyond her control. Just save the money for next time and get ice cream then.

I do get the rage about the people who seem surprised that they are being asked to pay.

She shouldn't have shouted at you but I do hate being behind customers who fanny about like that.

Still it can't be helped sometimes so YANBU as she does sound like a tit for shouting.

I think she over reacted and as soon as she recounts the story of her stressful day to mumsnet friends she will realise she was a tit!
Personally it would not have bothered me but I am making a conscious effort not to get annoyed over daft things as realised lately people seem so stressy and less tolerent.

She was an utter tit and I can't believe some of the people on here are defending her. How pathetic and selfish some people are - it's all about them. Yes, okay it's an inconvenience - but not cancer or a fucking tsunami. If that's all someone has to complain about in life they are blessed!

I would imagine i am more annoying letting my children scan the stuff themselives, then my son sits on where you are meant to put the shopping so i get a "unwanted item in bagging area". I nave never called ds that.

Then the supervisor has to unscan my son and put him through as a wanted item and meanwhile people start to tut tut and sha la la la la etc etc etc. it doesnt really matter, does it??? Pffffffffffffff

Some people obviously have more money than sense they need if they get in such a state when other perfectly valid customers are trying to save a bit of money off their bill.

Being heavily pregnant/in pain/about to wet themselves/dying is no excuse to shout at the person in front because of something the cashier did.

Well tbh because of customers like you (and my impatience/ short fuse) I do all my supermarket shopping on line. I think 'tit' customer was unreasonable - she should recognise that her temperament / personality is unsuited to supermarkets and like me, stick to online shopping. There are in my experience and I personally can't stomach the blood pressure spikes!

Oops - whole sentence missing! 'There are in my experience ditherers, aisle hoggers and dozy muppets in great numbers' ...and I can't bear the blood pressure spikes etc.....

OP, YABU

I always get stuck behind customers like you.

Nope. Still wouldn't hold up a queue behind me if I'd forgotten something or if my vouchers didn't add up. If there's no-one behind me, fair enough. If there is, it's just rude to assume that my convenience trumps their time.

But she didn't hold up the queue by going to grab something - that took 10seconds. The queue was held up by the Tescos staff making a mistake.

Let me get this straight. So, you only had £20 to last you to whenever, go shopping, and realize you cant use your voucher because you are a few pounds under, and you prioritize to run to the freezer and get 3 boxes of choc ices?

And YOU called a another customer a tit for being annoyed with you?

Of course yanbu.

Yabu for prioritizing choc ices if you are that skint, though.

If no children around I'd have probably told her to fuck the fuck off Possibly more politely.

The cashier, queue and I looked on in bewilderment at a woman the other day who paid for her shopping and then Did Not Move. If I didn't have DS and if the nice cashier hadn't bag packed for me practically on his lap I would have told her to hop it too. Although this was Waitrose so we all pretended not to notice.

If you don't have time to go to the supermarket and queue at the till (I can generally do a £150 shop in about 50 minutes) then either you get it delivered or go to Waitrose and use the zapper.

Sorry you had a bad day and that you are stretching £22 until Tuesday.

It's great that DS can produce the when necessary, how old is he?

I would have asked the checkout lady to put my transaction on hold so she could get on with serving other customers while I went off to find more stuff. I believe most till systems allow this.

I would also have apologised to the people behind me before they had a chance to get shirty but I am a people pleaser

I grabbed the ice creams because it was near and I knew I could get my shopping nearly £2 cheaper for buying them -I hadn't got them originally because all I needed had come to £21. My DS has allergies and can't use ice cream van for most of the stuff they offer - so it was a quick, easy, money saving treat when ice cream van ice creams are £1+ a go.

Thankyou for all the replies. I do realise by calling her a tit I kind of lost the upper hand! but it sprang to mind because she was looking down her nose at me towards where my boobs are.

And yes,thanks to those who noticed - I held her up 20 seconds maximum, the rest was a till issue, and Tesco CS lady said most customers would grab something to use a voucher - and they expect it as they give the vouchers out. If the till hadn't fucked up I would have held her up 20 seconds - which I don't think is BU and certainly wouldn't have though a customer in front of me WBU to do so either.

But that maybe because I'm always behind the person who remembers they've forgotton something as they get told the price.

Thanks to all those sympathetic about the money - it's fine though, could have just bought a fivers worth to last me 2 days but seemed daft when voucher expires Monday and as long as I have food we don't need money for anything else.

oh, and paragraphs have returned

surgeon - he's 7yo!

wellwisher - I did apologise as I ran off. She said nothing until the till issue held me up.