TO NEVER NEVER use Johm lewis again

[messmessandmoremess]

and to warn you and every one I know not to.
They lie!
I used them as thought it would be hassle free.
I phoned them to make sure they can deliver and fit in a timely fashion rather than buy blind online
Order 2 days to come in, ok.
Deliver and fit a few days after that - great can wait for peace of mind.
Then can definately Guarantee you will have it week of 19th Dec.
Then sorry xmas and all that, it will be 4 of Jan.
Yes of course we will compensate but wait and see if you are happy with the washing machine first.
Well I no longer trust JL or believe a word their staff say and will never buy a toy, garment or anything ever again from them.
I might as well buy online.
Free delivery, same price and free returns within 10 days.
It was only a physical store and peace of mind that made me choose JL.

Right- I've just had an epic experience with JL. It's been like a Merchant ivory film.

1. Go into shop, buy sofa

1. Arrange delivery for the morning of DD's birthday- arrange for someone to be there to take out the sash window to get it in.

1. Told that driver will call 30 mins before arrival

1. Driver rings at 8am; arrives at 8.05am- sash window is still being taken out.

1. DP politely mentions that we were supposed to have had 30 mins notice, and would they mind waiting for 10 mins.

1. The delivery driver says no. DP questions this; delivery driver shouts at him. Gets in van, refuses to deliver sofa.

1. I persuade them to deliver sofa

1. They deliver sofa

1. It's the wrong sofa. Wrong make, wrong colour, WRONG. Delivery drivers do not even apologise, just sigh and drive off leaving us with wrong sofa.

10. Our sofa is nowhere to be found.

BUT- and here's the thing- the customer service was AMAZING. They took two weeks to deliver our sofa, the same person from customer support rang almost daily to check everything was fine, they sent someone to remove and refit the window, sofa is delivered, is lovely and they rang this morning to give me £150 as an apology. I didn't even have to fight.

So I'm quite glad I held off on my 'Cunting John Lewis' thread which I was going to start a couple of weeks ago

I've had a problem this week which is was sorted ASAP. A set of almost £300 headphones were delivered opened by yodel, I rang to complain that yes i had a lovely posh box but no content. This happened yesterday and today a brand new pair unopened and complete turned up by royal mail special delivery!
Also a bed was delivered and they damaged it delivering it was ex display so unboxed the deliveryan rang his office there and then who instantly out through a £100 refund so as it was a small scratch to the rear off the bed already reduced from £700 to £270 cost me £170!

Mostly John Lewis have come good - they have pissed me off a couple of times but pleased me more frequently

I have used JL for years without problems but this year 2 orders went very wrong.

We ordered a huge amount from them in the summer as we redid 2 DDs bedrooms. We orderd everything from new double beds to pillows/duvets/mattresses/dressing tables etc. The beds frames arrived on the correct day but nothing else! As we had cleared everything else out of their rooms DDs had no mattresses/bedding for a week, the rest of the order had gone missing and needed to be reordered. We complained and they wrote a very nice letter saying they were in the wrong and they were sorry, but that was it. I was expecting at least a bloody voucher.

We then ordered a new dishwasher which turned into a nightmare as they hadn't told me when ordering that as it was integrated the fitting charge was over £80. They told me when ordering from the call centre that it was about £30.
I only found out when they phoned ot confirm delivery the day before it was due to arrive. The delivery centre wouldn't sort it so I had to phone numerous people to sort. In the end I told them I was going to cancel and I was then told that "On this occasion they would let me of the full charge" Really not the customer service you would expect.

Despite this I still order from JL but I go into the shop rather than use the internet sight.

haven't read the whole thread but wanted to post - I normally love John Lewis but we used them once for carpets - never again. It look ages - letters about appointments to measure, fit etc going back and forwards, months it dragged on. The next time we went to a small local shop (admittedly employing a relative of a friend), much cheaper and the manager apologied that the time from first contact to actual fitting would be just over a week because it was close to Christmas which was slowing things up!

Pmsl that this has turned into a John Lewis lovefest ;)