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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To not give a refund on eBay?

32 replies

ExquisiteCake · 19/11/2011 21:57

I recently sold some Diesel jeans on eBay. I bought then for my husband they are a 32w and 34l and my husband is the other way around. We moved house and forgot about them, I discovered them last week and put them on eBay. They sold for £69. The guy who received them just messages me and says he can't do them up and wants a full refund. Now I took a photo of the inner label and measured them by hand....surely it isn't my fault they don't fit him? I put "No returns" on the item as I do with all unworn items. I gave 320 positive feedbacks and rarely sell "new" items (usually selling ex baby stuff) but I don't think I should refund him as I didn't Mia sell them.

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Original poster
ExquisiteCake · 19/11/2011 21:57

Them and messaged stupid iPhone.

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worraliberty · 19/11/2011 21:58

Of course YANBU

Original poster
ExquisiteCake · 19/11/2011 21:58

*have not gave

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lisad123 · 19/11/2011 21:58

As long as you were clear about size on listing, I wouldn't refund him.

Original poster
ExquisiteCake · 19/11/2011 21:59

Mis sell not Mia fucking hell!

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Original poster
ExquisiteCake · 19/11/2011 22:01

Yes I was clear and even said they didn't fit my dh as I got the measurements the wrong way around. I'm scared PayPal will just swipe the money back though ?

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musttidyupmusttidyup · 19/11/2011 22:05

He would have to open a dispute I think and they'll look at your listing. He'll look a bit of a dafto if he says he wants a refund cos he ate all the pies.
YANBU

Sirzy · 19/11/2011 22:08

You made it all clear in the listing. That's the risk you take when you buy of eBay, he should just put them on eBay himself and hope he gets his money back

Idlegirl83 · 19/11/2011 22:11

YANBU it's his problem if they don't fit. That's the risk you take. I couldn't tell you the number of things I've bought from ebay in 'my size' and had to resell as clothes size vary so much...but that's my problem, not the sellers :)

MenopausalHaze · 19/11/2011 22:12

He won't get a refund without opening a dispute - for which his only grounds seem to be buyer remorse since your listing was correct. If Paypal find in his favour, which is unlikely, and force you to refund he'll have to return them by trackable post (if he doesn't you might not receive them and then you wouldn't have to do the refund) - BUT if he is prepared to return them at his own expense then it might not hurt to do it out of goodwill. You can always sell them again.

Original poster
ExquisiteCake · 19/11/2011 22:16

I wouldn't have a problem taking them back and refunding him if I had listed in error. I told him to report me to eBay and if they rule in his favour then I have no issue. I'm due a baby in less than 2 weeks so it's just hassle IMO.

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AgentZigzag · 19/11/2011 22:17

I agree with Idlegirl, them's the risks you take buying clothes on ebay, if they don't fit you resell them.

He's not got a leg to stand on (Grin) because you've not misold them.

LaurenTS · 19/11/2011 22:18

He would need to open a dispute, unless you are prepared to accept a return - however, he probably would win as paypal almost always side with the buyer. Have a look on the moneysavingexpert.cm ebay section - almost everyone has a story of having to accept a return for a ridiculous reason. It might be better to just accept a return as if he opens a dispute, it affects your seller metrics and he's probably more inclined to neg.

FabbyChic · 19/11/2011 22:19

Unless they are faulty I.e misdescribed he won't win a PayPal dispute unless of course you didn't send them signed for Nd he opens a non receipt dispute.

He could initiate a chargeback if he paid by a credit card but doubtful. Personally I'd offer a refund upon return minus initial postage costs.

And I've over 1500 feedback.

Original poster
ExquisiteCake · 19/11/2011 22:29

Oh yes I'll go onto MSE tomorrow. I have the receipt from postage. He only has 7 feedbacks so I'm not too sure how familiar he is with eBay practise...

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FabbyChic · 19/11/2011 22:39

A receipt is no good if you didn't send signed for.

TalkinPeace2 · 19/11/2011 22:42

make sure all communication is by ebay message
he cannot do INR as he's said they do not fit
SNAD - he'd have to say which dimension you misquoted
and if it comes to it, offer a refund only after they are returned so that you can clean and resell

Original poster
ExquisiteCake · 19/11/2011 22:49

They were signed for....and I kept proof of postage. I shouldn't have to clean them when they've never been worn. Maybe I'll wait abd see what eBay say. Such a bugger.

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Original poster
ExquisiteCake · 19/11/2011 22:50

What's INR and SNED

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FabbyChic · 19/11/2011 22:55

Inr is item not received and snad is significantly not as described.

FabbyChic · 19/11/2011 22:56

If you want a neg ignore him, if you want to look after your feedback offer a refund upon return without the initial postage costs costs.

Original poster
ExquisiteCake · 19/11/2011 23:06

Well eBay can withdraw unfair feedback. It's the principle. I don't see why I should pay eBay fees and PayPal fees and then realist it merely because he's a bit fatter than he originally thought. I don't think he can do anything for 7 days anyway. I could always offer them as a second chance it's just the hassle of it all.

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Lucyinthepie · 19/11/2011 23:18

Make sure you only respond to him via your email messages, don't get involved in other correspondence. Let the process take it's course, I would anyway, there is nothing wrong with the items and you have proof of that because the only thing he's mentioned in his email is that he can't do them up. (And of course the email proves he received them, so it's too late for him to open a non-receipt dispute because you would forward the email to prove he has them!)
If you've got high feedback one neg won't make any difference to you as a seller, and as said above, unfair feedback (ie from someone who lost out in a dispute) can be taken off by EBay.
I don't know why anyone would think you need to refund out of "goodwill". You've no need to protect any long-term business with him.

eminencegrise · 19/11/2011 23:23

'He could initiate a chargeback if he paid by a credit card but doubtful. Personally I'd offer a refund upon return minus initial postage costs.

And I've over 1500 feedback.'

This is what I'd do. I have about 600 feedback.

I have only neg'd someone once, today in fact. I won and paid by paypal immediately. Item took FOREVER. Messaged seller. Seller said he'd posted on a certain date. Two days later I got a notice from the post office. Seller had chucked the item in an envelope and put only a 1st class stamp on it (I paid £1 for postage). Postage due was 12p + £1 handling fee. I asked seller to refund this and he failed to respond to numerous messages, no refund, so I neg'd.

Original poster
ExquisiteCake · 19/11/2011 23:55

That's fair enough. I even sent it 1st after charging him second so he'd have them before the weekend! Liberties! I've never left negative but I hate the fact it's no longer an option to sellers.

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