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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To expect people who have bought from me on ebay to have the decency to leave feedback.

71 replies

apprenticemum · 18/10/2011 22:15

I've got 100% good feedback on my profile so I know I'm doing it right. I pack all items in tissue paper and have even pressed some items that got creased and get them in the post ASAP, yet I have about 10 buyers in the last month who have not left feedback. Are they lazy or just plain f@*%!ng ignorant?

OP posts:
Indaba · 18/10/2011 23:29

YABU

its a commercial relationship,
get over it

GeordieFatBloke · 19/10/2011 00:48

If you have proof of posting (handwritten or otherwise) then you can claim from the Royal Mail if the item has not been delivered - up to 10x price of first class stamp if no extra insurance was purchased. Be warned, it can be like pulling teeth especially if it involves overseas, but it can be done. As for the feedback, as a seller I leave feedback straight away (no point waiting as I can't leave anything other than positive), but can't abide being reminded to leave feedback as a buyer ... I'll do it, just in my own good time.

GeordieFatBloke · 19/10/2011 01:20

Sorry 100x times first class stamp, 10x would be a bit useless :)

PoppaRob · 19/10/2011 05:00

I buy and sell and have over 120FB @99.3% ... I do my feedbacking in one hit at the end of the month so I can cut and paste my standard comments, except for a friend in Canada who is just getting their business into gear so I do hers immediately and gush lots.

NinkyNonker · 19/10/2011 08:05

I hate being nagged, I find it rude. I only go on eBay when I want something, and then I will do bulk feedback. I also do a lot from my phone and the app can't do fb, so I need to actually go on a pc to do it.

In honesty though, if I buy and the seller posts in their stated time frame I don't see that as exceptional, that is the norm, which is why I hate the 5 star system they've set up.

I wouldn't contact every company I buy from to let them know it arrived etc, likewise my first thought with eBay isn't to hump on the pc.

AFuckingKnackeredWoman · 19/10/2011 08:13

Do you email tesco after every shop to let them know how it went? Ebay is the same thing, i really don't get why people get worked up over feedback

squeakyfreakytoy · 19/10/2011 08:18

As a seller I would rather have no feedback than bad feedback.

I also do not leave feedback myself until the buyer has left some for me, simply because as far as I am concerned, the transaction is not complete until they have got, and are satisfied with, whatever they have bought. If they dont leave feedback, I dont have a crystal ball.

As for postage, I always use paypal now to create a postage label. Paypal emails the buyer to let them know the postage has been paid for, so they are far less likely to try and say an item hasnt arrived when it has.

The annoying thing lately is that eBay take it upon themselves to automatically generate messages to the buyers hassling them to leave feedback. I havent seen one of these messages, but a parcel I sent was held up in the post, and the buyer messaged me to ask me to stop asking them for feedback as it hadnt arrived... I explained that it wasnt me, it was the system, but that sort of thing is going to annoy people and risk them leaving neg or neutral comments when there is no need.

TestAnswers · 19/10/2011 08:18

YABU - when I used eBay a lot I left feedback as soon as I recieved the item. Now I use it less I will either do a few together when I am next on - which can be several weeks. You are not gifting these items you are selling them.

EricNorthmansMistress · 19/10/2011 08:21

YABU
some leave feedback, some don't. Get over it. I really resent being called 'fucking ignorant' because I haven't got round to leaving feedback yet. It's voluntary!

WorkingItOutAsIGo · 19/10/2011 08:23

God what an unpleasant post. No choice but lazy or ignorant for your buyers? Howabout busy, and they've paid you and that's the only requirement your relationship has - they pay, you provide the goods. No legal obligation to provide feedback and your attitude is horrific.

Step · 19/10/2011 08:29

FFS YABU

I don't feedback to Asda. If I don't want to , I won't.

acumenin · 19/10/2011 08:31

YABU: eBay is your job, not their job.

fastweb · 19/10/2011 08:40

I've got ebay up in another window, thinking about taking the plunge, but threads like this really put me off from holding my nose and jumping in.

It is seems so complicated, emotionally charged and full of unwritten rules when compared to normal buying of stuff.

Think I'll stick to shops, fairs and similar. At least they aren't likely to get cross with me by email asking to be evaluated as perfect or near as damn it for a bog standard, small value transaction. Or start threads on forums because I didn't make singing their praises my number one priority.

It's nice to see so many people not agreeing with the premise put forth, but knowing my luck I'd ending buying from somebody who took any infraction of the unwritten rules ever so personally, with a particular talent for umbrage.

BagofHolly · 19/10/2011 08:48

[segway]
I had same experience as Cannibal, I sold some maternity clothes for the princely sum of £1.50. I was having a clearout and put in some extra maternity clothes which I'd listed but hadn't sold, in with the parcel. (I figured that if you're buying worn maternity leggings second hand, cash might be tight, pay it forward etc) and the buyer said that she didn't like the items she had bought as there was a little hole on the waistband of one pair. I don't think that's true. She also said the free items were no use to her as they were too long! She started a dispute, I did a refund including postage and asked her to return the things she didn't want. She ignored all my emails. And then listed the items for sale herself. What a prize bitch. I reported her to eBay but they said they considered the matter closed. I felt I couldn't do any more in case she gave me bad feedback. I haven't sold on there since.

Cutelittlecatlover · 19/10/2011 08:50

Yabu. I don't leave feedback straightaway because I use my phone to go on eBay and you can only leave feedback from a computer. It really pisses me off when I've bought something and paid straightaway to be hassled for feedback.

woollyideas · 19/10/2011 08:59

YABU.
I frequently decide not to leave feedback and I'm neither lazy nor ignorant. In particular, I don't leave feedback for sellers who demand that I leave feedback for them first. As far as I'm concerned, I've paid, so I've kept my side of the deal. A seller has no right to ask that I leave feedback first 'to let them know the item has arrived safely.'

Basically I don't give a flying fuck (as a seller and a buyer) whether anyone does the feedback thing or not. But when I'm selling I do try to give feedback to my buyer a.s.a.p., especially when they pay within minutes of an auction ending.

lesley33 · 19/10/2011 09:08

I rarely use ebay, but never leave feedback. I have always seen it as an optional thing, not something you HAVE to do. Bit like trip advisor. Not laziness though really. I would leave feedback if I was very very happy or very unhappy with the seller. But anything in between I don't bother.

pozzled · 19/10/2011 09:11

YABU. If I have time I will leave feedback for a really good seller, especially small sellers. I don't usually bother for large businesses, any more than I would for Sainsburys. I don't usually leave feedback if I'm not entirely happy with the transaction but not annoyed enough to complain. I don't think it's fair to leave negative feedback without giving the seller a chance to sort the issue, so I don't leave FB at all.

thousandDenier · 19/10/2011 09:17

YABU. Needy sellers are such a PITA.

I had one recently who nagged for feedback within 48hrs and then when I'd left it put a snotty aside on her positive feedback to me that sellers should beware as I needed chasing for feedback Confused

I've decided that any seller that nags me within a week in future will automatically get a neutral or maybe even a neg. How do you like them apples, OP?

fastweb · 19/10/2011 09:19

Thinking about it, doesn't the shinanigins that go on about who leaves feedback first and fears of reprisals if said feedback is not just spiffy... make the whole feedback system utterly useless as a yardstick for people looking to buy or sell from unknown quantaties?

If it was wholly volantary, then 50 pretty satisified customers would speak volumes. Even with a few grumpy ones complaining amoung them.

But as is, a zillion customers leaving perfect feedback could be an indication of mainly sheer persistance in getting the feedback desired, and possibly some not nice threats of reprisals, rather than an accurate evaluation.

Which makes it all a bit meaningless really.

porcamiseria · 19/10/2011 09:23

maybe they dont like what you sent? I ordered the "mumsnet" leopardskin scarf. Its OK, no great shakes. I am NOT leaving feedback as it aint all that TBH

also how dare you call them "plain fucking ignorant"

Its a commercial transaction, sometimes people dont leave me feedback, whats the big deal?

Whatmeworry · 19/10/2011 09:25

Sending me what I asked for, on time, is your job, not a gold star event. If you fuck up or deliver something amazing I will bother.

WhereTheWildThingsWere · 19/10/2011 09:30

YABU. Never expect feedback and never nag.

onefatcat · 19/10/2011 10:32

Well, I always leave feedback for a seller as soon as possible- just because it's nice. Most sellers on ebay are not shops and appreciate the feedback as it gives other customers confidence- I know I do. If a buyer doesn't feed back then I don't hassle them, but I don't leave them feedback either. I love getting a nice comment as I take pride in my listings, package them nicely and only sell things I feel happy to sell, so I like to hear that people are happy with their items.

EllaDee · 19/10/2011 10:51

I don't give feedback in a shop unless it's wonderful or terrible - should I on ebay? Confused

Or do you mean you believe your product and manner of selling is so life-changing everyone will want to tell you so?

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