AIBU?
My daughter's wedding dress arrived thursday....OMG it was awful.
Ok so you are probably thinking it was ordered from some dodgy web site.
Oh no, personal recommendation from a work colleague, had her mobile number, email address and home address which is local, also supplies a large department store beginning with D. We spoke and emailed on a regular basis. Deposit paid with order, final payment once dress arrived, so paid for.
Dress arrived 6 weeks early, the woman was either happy for collection in store or to our home address. We decided on home as she had promised to bring it herself but then had an email saying it would be delivered by DHL.
So far so good you would seem. Well i've seen better rags thrown away.
It was the wrong colour and wrong material. This was something we had ensured she was aware of, had samples etc. It was made of some type of cheap lining fabric.
The ribbon for tying up the corset at the back was frayed in some places and not even sewn in others.
The whole dress was just tacked together, this is no exaggeration, hem was unfinished, just a cut edge and the biggest issue was the fact you could put your hand through the seams at the side, not just in one place but four.
Also various dirty marks inside. This dress was so badly made that it would not last for an hour let alone the whole day.
So we contacted her and eventually she rang back, meanwhile my daughter in totally devastated and crying and i'm just thinking what the f*ck are we going to do as she gets married in 8 weeks. Woman very apologetic and promises full refund same day. Later we have an email stating we must return the dress via courier and she will refund postage before she will refund. Oh no, I want my money back but also for her to see the dress.
She has collected the dress and we have had our money back. But the upset she has caused is terrible and you know what we haven't been offered anything in way of an apology or compensation. Im not after money but a gesture from her because of this would be appreciated, we were left with 8 weeks to find a dress.
Luckily the fantastic Bridal store where we nearly originally bought this dress have found one for us and it will be here in time.
I wish i could name and shame so this doesn't happen to other brides.
Am I being unreasonable? Have also posted in weddings.