Morning everyone.
I hope no one minds, but I decided to send this link to Marc Bolland's office (Head of M&S) yesterday to highlight our issues. Here's a copy of their reply:
Thank you for copying Marc Bolland in to your email about bra sizes and bra fitting. As a member of Marc?s personal team, I?m replying on his behalf.
I?ve read the Mumsnet thread you provided a link to, and I?m really sorry you and your fellow Mumsnetters are unhappy with our bra measuring service.
We offer this service to help our customers find the correct sized bra. We try to be as accurate as possible, but I should point out that the bra measurements we give are only a guide as bust sizes may fluctuate. The style and fit of the bra may also affect the measurements we give, and these measurements may therefore vary from bra to bra.
We recommend our customers are fitted for each new bra they buy, as this enables our bra advisers to find the right style and fit for each individual. This also gives the customer the chance to tell our adviser if the recommended size feels comfortable.
I note that some contributors to the Mumsnet thread suggest they?ve received poor service when being fitted for a bra in M&S. This concerns me as we want to provide excellent service to every M&S customer. If you and your fellow Mumsnetters would like to contact us directly whenever you feel you?ve received poor service when being fitted for a bra in M&S, we will of course investigate and take appropriate action accordingly.
I?ve passed the details of your complaint to our Board of Directors to review. We regularly consider customer feedback as part of our ongoing review and improvement programme and we?re very grateful you?ve taken the time to bring this matter to our attention.
Thanks again for contacting us.
Kind regards
S H (I've taken his name out so people don't badger him)
Executive Office