Hiya,
Hope you don't mind me popping up here. Thanks so much to all of you who've taken the time to actually read the story rather than just reading the scaremongering headlines!
I'm the Head of Comms for Butlins (and mum to 3ds) so I am, of course, biased but I thought it might be useful to share a few of the facts around this story.
We generally do not accept large all-adult groups on family breaks but have been making an exception for this group for years ? there is almost no other all-adult group that we would accept on a family break at Butlins at nearly this sort of size, but the group has been growing and there comes a point when we need to split it into two. Unfortunately, as the group were trying to book through a travel agent, we were not given the opportunity to explain our reasoning clearly at the time the booking was turned down. I have tried to get in touch with the group since but have been unable to.
It is a real shame ? we have wheelchair-friendly resorts, and very welcoming team members, and I know many of our regular guests with disabilities have been upset by the ?Butlins bans?? style newspaper reporting.
Any way, I just wanted to reply to reassure Mumsnetters that we discriminate only against large all-adult groups on family breaks, and not against any individuals regardless of ability.
You may well know that we also run music-themed Big Weekends when no one under 18 is allowed on resort. Clearly we have all-adult groups on these breaks as that's what they're designed for. They're lots of fun and have a very different 'vibe' to our usual family-focused breaks which run all year round - both in the school hols and during termtime (for families with tots). The two don't mix!
I hope that helps and you don't mind me posting in here!
Jae Hopkins x