To hate Indian call centres

[Pakdooik]

I've been dealing with BT to sort out a billing problem. When you phone it's a lottery whether you get the UK or India. The Indian staff were extremely polite, extremely friendly and totally effin useless - politely telling me that I was mistaken, that I couldn't speak to a supervisor and that the computer was infallible. That's an hour of my time I won't get back.

The UK staff are reasonably polite, not too friendly and sorted the problem out in five minutes.

Is it to do with not losing face?

You are not being unreasonable.

I used to work for an airline that outsourced their call centre and nice I had reason to call them to find out just what they had done to arse a passengers journey up beyond all hope. It inc,used the immortal lines,

"Hi I'm calling from the ticket desk at Manchester"

"We don't even fly to Manchester"

And then they hung up!

Outsourcing call centres is not good customer service practice and just annoys British employees trying to clear up the messes made by the, and the passengers who cannot do what needs to be done or have to get hold of someone in the uk to sort their problem out.

It's BT not the call centre ime and experience

You can also generally tell if a call is coming from a call centre abroad as there is a delay in connection between you answering and the caller speaking

ZOMBIE THREAD

If you ask their name, it is something like Brett or Jennifer, definitely not Indian.