I used to work in a care home and yes we did have to restrain sometimes. I couldn't watch all that programme, it made me feel sick. I had to tell DH, "no, that is NOT how you restrain someone"... well he knew that, but I said, Not that is not what I did. Most forms of restraint were 'mild' (Walking escort) and the more severe ones (supine), were more or less 'banned' and had to be double and triple reported, plus parents told etc. Only a handful of the young people had the restraint approved (by medics etc) and was only to be used when they became a severe risk to themselves and others. We were all trained in the correct procedure and couldn't even assist until we had.
He turned back over when they made her go back outside while wet. Hideous.
I did say, "you pay peanuts you get monkeys", by which I mean that low pay is NO EXCUSE but staff turn over in these places can be high and as with other areas of care (child care/elderly care), "can" attract the wrong sort of person. I am low-paid (min wage), as a preschool worker, who is required by law to be highly qualified (I had to pay for this myself as it happens). I love my job, I do it because of that, not for the wage, I would have to work else where if I needed money. It's almost catch 22 really... and obviously you do get places where those being cared for are actually cared about.
I loved where I worked, despite being kicked punched bitten etc, because I truly valued the people I worked for, and seeing their daily progress and making positive connections was extremely rewarding. The stress that made me leave was the "other" adults... they were not abusive to the kids, but made my life less happy.