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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Family friendly hotel

58 replies

beachesforme · 07/02/2011 13:00

to complain.............. we have just arrived home from a family friendly chain hotel in london.

the spacious family room we booked turned out to be the usual bed for us but our DD bed was on the floor under the window right next to our bed DH had to climb across me to get out!

we stayed for two nights but the sheets were not changed.

Has anyone else had this?

OP posts:
LittleMissHissyFit · 07/02/2011 13:02

were the sheets used before you got into the beds? I'd not expect a hotel to change the sheets every day.

VivaLeBeaver · 07/02/2011 13:04

Travelodge?

Sounds like the room at the Travelodge at Gatwick where we've stayed - apart from DD's bed wasn't even a bed it was a sofa.

I think if there are beds for everyone then its fair enough. And I don't change hte sheets every day at home so wouldn't expect them changing at a hotel either.

Unless you're going to say it was a luxury hotel and you paid £500 a night....

Tramadol · 07/02/2011 13:05

I really cannot see the problem. Why would you want the sheets changed for the second night. Ive never stayed in a hotel where they were changed every day!

TrillianAstra · 07/02/2011 13:07

Why would you want the sheets changed every day?

Do you change your sheets every day at home?

Original poster
beachesforme · 07/02/2011 13:11

We paid £215 which is a lot to us ,premier inn Hammersmith ...nothing like the adverts.

we were also kept awake till 4am by outside noise and woken at 6am by refuse collection under our window.

i thought premier inn rooms were all the same space wise.

OP posts:
burnsie · 07/02/2011 13:11

Yes
unless you were stopping in a jolly posh hotel and even then I wouldn't expect clean sheets on the second night.. Just think how much laundry that is for a hotel!

Original poster
beachesforme · 07/02/2011 13:12

because thats what has happened in somewhere as basic as travel lodge.

OP posts:
Original poster
beachesforme · 07/02/2011 13:14

Ok just me with the sheets then but we felt like we were camping.

OP posts:
MorticiaAddams · 07/02/2011 13:14

I wouldn't expect clean sheets on the second night.

Did you actually book a family room as it sounds as though you had a double with a spare bed put in which would be much smaller.

The last time we stayed in a travelodge I think we had a double and a sofabed but the room was larger.

Tramadol · 07/02/2011 13:15

Oh FGS you were in LONDON. Its noisy all throught the night in London and yes the refuse collectors do start early. Travelodges dont change the sheets every night unless its really needed.

burnsie · 07/02/2011 13:16

Aside from the hotel, did you have a good time in London?
Without trying to sound like a patronising old trout, London is busy and noisy. It's open 24 hrs a day.

everythingchangeseverything · 07/02/2011 13:16

This reply has been deleted

Message withdrawn at poster's request.

cestlavielife · 07/02/2011 13:17

215 for the two nights?
quite a lot for premier inn.

LittleMissHissyFit · 07/02/2011 13:20

Premier Inn have a sleep guarantee. A good night's sleep or your money back.

Perhaps you could have some recourse with that?

kreecherlivesupstairs · 07/02/2011 13:28

YABU unless you change your sheets every day.
We've stayed in Premier Inns several times. They are more than adequate and IME all exactly the same.

Original poster
beachesforme · 07/02/2011 13:29

i am upset as it was our DD (6 now) Birthday treat.She spent most of the time crying.

OP posts:
Original poster
beachesforme · 07/02/2011 13:32

we did see china town celebrate the new year and go to the science museum which she enjoyed.but we have all come back feeling fed up and exhausted.

OP posts:
Original poster
beachesforme · 07/02/2011 13:33

Kreeker thats what we thought

OP posts:
slhilly · 07/02/2011 13:37

sorry to hear your DD was crying. what about doing something fun but costless or cheap to make it up to her? Nothing you do re premier inn is going to make a difference to her...but a walk in the woods or a trip to the cinema might.

COCKadoodledooo · 07/02/2011 13:40

Wha?? Your dd was crying because she didn't get clean sheets the second night?!

How precious are you?!

DrNortherner · 07/02/2011 13:41

I work in the hotel indistry and I don't know any hotel that would cahnge the sheets for a 2 night stay guest. Think of the environment!

It's also quite commen for 'family' rooms to be standrd double/twins with a camp bed squashed in somewhere.

You can't expevt to stay in a city centre and not have any street noise, so YABU imo.

Original poster
beachesforme · 07/02/2011 13:47

we didn't think we were in the city centre When we booked.

No DD was crying as she was sleeping on the floor it was not Like the other premier inns as there has space between the beds.

Surely the hotel business is wrong if that is commom when people are paying for a proper family room.

OP posts:
Original poster
beachesforme · 07/02/2011 13:48

we think we might take her to the cinema. The weekend over all has cost about 400 so we are skint

OP posts:
DrNortherner · 07/02/2011 13:49

Well hammersmith is hardly a quiet country retreat is it?

What do you mean she was sleeping on the floor? Surely she had a bed?...

slhilly · 07/02/2011 13:52

COCKadoodledooo, don't be mean to 6 year old girls, especially based on misinterpretations. The OP said:

  • the sheets weren't changed
  • there wasn't enough room for the DD's bed
  • they were kept up till 4am by noise and then woken up at 6am by noise

I'd say that the last two points were quite likely to lead to a 6yo girl crying, not the first one. And that the 6yo wd not be particularly precious for crying for those reasons, either.

OP - next time, maybe try something a bit different, like a Sawdays recommendation.

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