to send Asda a rocket for delivering extremely short dated Christmas groceries?

[VallhalaLalalalalalalalaaaaaa]

Some of the fresh food won't even last til Christmas Eve, yet it was only delivered this lunchtime!

The order was clearly a Christmas dinner - I'd arranged for Asda to deliver it to two friends who run a dog rescue, work a minimum 18 hour day and normally just don't do Christmas. I'd ordered all the constituents for a day's menu, from croissants and fresh juice in the morning, fresh soup, turkey and veggie alternative for lunch, cakes for tea, hot chocolate and cream for bedtime plus wine etc. One of the friends has just mailed me to thank me and politely (and guiltily, poor soul) said that she wasn't complaining in the least but I might like to know that much of the fresh produce is very short dated.

Potatoes dated BB 22/12
Veg BB 23/12
Turkey BB 24/12
Bakery items (muffins, crumpets and Pain au chocolat) BB 23/12

So, instead of this poor hard-working couple actually having a bit of a Christmas for once and enjoying the food on Christmas day they are having to eat it tomorrow. I feel rotten now, bloody Asda have taken the shine off my guesture and I feel guilty for what they've done.

AINU to email them with a verbal rocket or should I just accept that it's a nusy time of year, we've had bad weather and so on?

Ha! I've found an email form online by Googling for it. I'll rollock them complain right now!

Beach, they would do but with 60 or more dogs in their rescue every freexer is filled with dog meat. I know Rachel, there's never any room in the freeers for human stuff!

Oh heck, I can spell freezer, honestly!

They should freeze the turkey and bakery stuff now and get it out to defrost on the night of 24th. Not ideal but a good way of making sure it actually lasts them till Xmas and doesn't poison them or get stale.

The veg should be ok once boiled up!

Email them and they will refund you.( i did this yesterday as many of my items were todays date.) they phoned me that afternoon( not from an indian call centre either) and refund me all the items no problem.

Yep that's me! I persuaded DH to meet X and he melted like a big dafty- they are thick as thieves now, go everywhere together and both insist that X must sleep on the bed with us because X might get upset haha.

Yes absolutely email and tell them exactly who they have managed to upset- maybe refer them to the charity (you might at the very least get a donation??)

I think customer service in the UK is increasingly resembling 1970s standards ... discuss

This is one of the reasons I stopped using their home delivery service.

Definitely complain.

What a lovely gesture though.

[email protected]

Chief Exec. Go to the top and you will hopefully receive a rapid reply.

What a lovely lady you are.

Tesco did this to me and I complained - instant refund. In fact better, as the list price was refunded, not the Bogof I bought . And that was for better dates than that and not Christmas stuff. So do complain.

Lovely gesture btw.

Fresh bakery stuff would probably be stale wherever you ordered it from. Turkey will have a 'use by' date rather then best before and that is rarely more then 2-3 days ahead for meat. Veg is ok until it starts to rot. Complain, but I would still eat it.

Last year they sent me a chicken that went out of date Xmas eve .
They did refund me though. Twats

That's what Asda do. They are crap for doing this on their deliveries.
But how nice a pal are you!! :)

"This is why I stopped using Asda - that and getting a substitution: jar of strawberry jam that was replaced with a bulb of garlic!"

DD1 and I are POSL. :o

DD2 would be too were she not snoring having taken her pet ferret (and cage) up into her bedroom "because of the cold" and "read him to sleep". :o

I was substituted razor baldes with a tube of toothpast once

Victoria. But - you always need toothpaste, right?

Yes but the point of a substitution is not to sell you just anything you might need but something you can substitute for the missing product?

I thought it was an odd association

Would you substitute teabags on that basis?

Asda do this all the time. I have even had food that is actually out-of-date before. to be fair, they're lovely when I ring them and always refund for the offending items, but they do need to make their picking staff understand that people don't want a week's supply of veg going out of date on the day it is delivered.

Okay, firstly, I have giggled for a solid five minutes at the bizarre substitutions with no idea at all why they're funny! But thank you!

Val, you're one of my MN favourites. I raise money for my local (no kill) shelter, so I am in admiration of what you (and your friends) do. I am ASDA would treat you like this. I hope you laid it on thick with how they have stiffed some charity workers.

Grrr. Bloody ASDA. Tesco got my money this year.

I was kidding Victoria . I do wish MrTesco had made a stab at substituting my wine today tho
I think the Asda staff must be very confused or have streaks of comic genius.

definitely complain and also tell them what you told us about the order being a present for wonderful animal rescuers. Also make sure you tell them what you want them to do to resolve the situation, like a big donation to the charity / refund / big pile of dog food!

I normally cradle my JRT and carry her up to bed in a blanket. Pregnant at the moment so she's missing out. Poor thing looks at the stairs like she's thinking "You're not expecting me to actually climb those things, are you?!". She is a pampered pooch!

Valhall - know we've had some [runins] disagreements in recent threads but IIIIIII won'tttttt aaaa friendddd likeee youuuu!
What a lovely thought.
Give ASDA hell!