I've just been 'sacked' as a customer by a company. And I really genuinely don't believe I deserve it.
I have 2 dcs and I recently went back to work after dd1, this time partially using a nanny, simply because my husband is now a student and it works out a bit easier with no difference in cost for 2. I've never had a nanny before so am starting to get my head around the whole payroll, tax thing.
A friend recommended Nannywage plc who were lovely on the phone, very patiently explaining the different options we had to pay the nanny who will only be working part time in term time.
However my first payslip came with an amount less than I expected on it. I paid the nanny the (higher) amount I thought it should have been and emailed Nannywage to query it. I am genuinely upset by the sort of language they've used. I was really just trying to work out why it was that amount, and was happy to be told my calculations were wrong. This was only yesterday and today I received this mail saying they were dumping me and that I disrespected their staff! I have been polite and courteous throughout and really did not think my emails came across like that. I could paste them here.
The thing is I actually think their calculations are still wrong but I don't even have an opportunity to correct them now!