i am so angry and disapointed with mothercare. i bought a phil and teds vibe just over 8 months ago (has only been used for 6 months) and this is the third time i have had to take it back for it to be 'repaired'! both times previously these 'repairs' have each taken 28 days, so in total it has only been used for 4 months :(
in total with all accesories i paid close to £1000 for this pram. within the first two months of using it the front wheel went wonky at the front and it became impossible to push. i returned it to the store and they tried to imply that maybe i had exceeded the weight limit for the pram. hilarious that, as my dcs were 14months and 2 months!! they sent it off for repair leaving me without a buggy for 28 days, as they had no spare double. i had to buy a cheap secondhand one.
a month later the same thing happens again, yet this time i was visiting friends by train and alone, without the car, with my two dc and with a pram impossible to push. it was a nightmare. i had to phone dh to come and get us, which cost more money in petrol and wasted train tickets, plus lots of stress. also the bumper bar jammed and would not come off, so the doubles kit could no longer attach to the front of the chasis. again returned to mothercare and sent off for repair.arrived back 25 days later.
two weeks later (today) i am in town with the 2 dc and yet again the wheel buckles and the pram becomes impossible to push. i somehow manage to drag it into mothercare and ask for the manager. i explain yet again the pram has failed and all of the above. i said that i am not happy for it to be sent off for repair and i would eitherlike a refund or new pram. she said as my pram was over 6 months old all she could offer was a repair. i then asked to speak to someone at head office and she said it was closed as its the weekend. 
so yet again i have no pram and am absolutely fuming. AIBU?