Here's the email I sent them after a distictly lacklustre first attempt at a reply from them. They never replied to this one, sent over a year ago! I emailed a copy to pinkstinks too who were interested as they'd had a similar response.
"Dear Claire
Thanks for your reply, however it has the feeling of a standard reply (I presume you've had a few letters and emails along these lines) and it's unsatisfactory as it doesn't actually address the points clarified in my second email. Please can you read it again - I have cut and pasted it in bold text below - and respond directly to me on these points, in particular on your overall ethos and marketing strategy, which appears to use gendered colours to 'point' people to different parts of the shop or website depending on who they are purchasing for, and to use text which clearly defines who products are aimed at.
I'd also like to refer you again to the science museum online shop
www.sciencemuseumshop.co.uk/browse/price/20-up-to-39.99.html?showAll=true&gclid=CJ2wiKf RwZ4CFZQA4wodN0QlqA
for an example of how these things can be done really well, and to encourage your company to think hard about returning to the values which made you so successful and popular in the '80s.
"Firstly I would like to clarify that although the use of colour is important, it's not only this that sends the gender messages I was referring to. Please have a look, for example, at your 'dressing up' pages on the website. "Every little girl loves dressing up" - do boys not enjoy dressing up? Clearly they do, as shown on your website, but they all better only want to dress up as stereotypes from the 20th Century. See below quoted directly from your website:
"For the little princess in the family we have great feminine outfits like Butterfly Fairy, Sleeping Beauty, Ballerina and Nurse?s uniform. Why not add a medical case for that extra touch of authenticity.
The boys are catered for too, with great Doctor, Policeman & Fireman uniforms, not to mention fantastic Pirate and Knight costumes. All these can be combined with a range of accessories so your child will really look the part. "
I hadn't noticed this wording until now, I was just going to provide you a link to show your boy models in firefighter outfits and girl models in fairy costumes, but having read this copy I'm actually shocked. Here's the page: www.elc.co.uk/toys/dressing-up-roleplay/dressing-up-outfits/?filter=filter&category=604
As I say, I do appreciate your response but I think it goes further than the products you order, though that's important too. I think your marketing department is probably where the review needs to take place - or maybe it goes deeper even than that?
I look forward to hearing from you again, and would appreciate it if you can also let me know what kind of timescales are involved in these reviews so I can see whether and how things are changing."
Feel free to plagarise!!