Several times i've suspected parcelforce of just putting the card through the door without even bringing the parcel, but this is just taking the absolute piss!!!!

[trixymalixy]

No attempt whatsoever to deliver the parcel.

They POSTED the card in an envelope to us to say the parcel was waiting for us to collect at the Post Office. Posted as in not through the door, but in the mail.

I've had to go down and collect what turned out to be a really heavy parcel with the baby in the pram and struggle with it back to the car as the post office in on the main street and not easy to park near.

i am absolutely raging!!!!!

Parcelforce delivered my baby's first birthday presents to the dentist surgery up the road, despite it having the right address on. I was told I would have to fetch it myself or it would be another week until they could get it back to me! So I then had to go an fetch it with the baby in puschair and as the box contained a wooden walker and several other toys, had to balance it on the hood of the pushchair to get it home, a journey which included crossing our very busy road.

At our old house they used to put all our parcels inside the wheelie bin without knocking the door, even though I was pretty much always home. I was furious when all the things for my pfb were put in there while I was pregnant, not least of all because the bin was generally full of dog mess in biodegradable bags, as our local walk didn't have any dog waste bins.

Our postie, the DHL man and the GHS man all hide our parcels round the back if we're not in. If it's raining they stick them into the recycling bin and pop a note in the door to let us know.

We never get non delivery notes... the few times they haven't left something (like in the snow and ice in winter) they simply redeliver the next day

We've had a card several times when we have been in and the door open (so no mistaking the fact). I have wondered if there is some advantage to them if they can't deliver it.

We once received a letter from parcel force telling us that they had a parcel for us but had been unable to deliver it because THEY COULDN'T FIND OUR HOUSE! I phone them in a rage to ask how they could send me a letter but not a parcel to the same address and surprisingly I got my parcel but no apology the next day! We have no numbers on our long rural road and we never ever get any post when it's raining sometimes not for a week, I've complained but they assure me it's just coincidence

Royal Mail tried to deliver a parcel in May but I wasn't in so he left a card. But the parcel went missing between then and getting back to the sorting office. I tried to claim the cost back but RM only refund the postage!! And the company who sent the parcel say they can't claim off Royal Mail because it's been more than a month since the order. Which is bollocks. So I've lost £20 in effect. RM just say 'Well, we do deliver millions of items every day.' Yes, but you lost mine and your customer service is shit, you boneheads!

Also I opened the door to the postwoman once who said 'Ooh, I'm glad you're in. I've knocked two days in a row and there was no answer' then gave me a 'Sorry you were out' card.

So she'd tried to deliver and got no answer but rather than post a card through she'd waited until she knew I was in before giving it to me. If I'm not in - leave a card!!! That's the whole point!! Or just an excuse not to deliver the bloody thing obviously.

YNBU -

they just put the card through the door. i have often been in all morning only to find a card at the door when i go out...

chocolatefroggie, I think that's what must have happened in this case as well, none of the houses up here have numbers, only names, so I guess he couldn't find the house.

The letter managed to get here though!!!

I read something in the Guardian once, where a postman admitted not bringing all the parcels with him on his round, because apparently there are so many he would have to keep going back to the depot. So he just fills in the 'Sorry you were out' slips in advance. It's happened to me, too, that I've been sitting literally two feet from the front door and one of those slips has silently been pushed through the letterbox. Drives me mad because the depot is really hard for me to get to, and has the most absurd opening hours.

My postie is very good and I've no complaints at all about him. However there is a parcel delivery man who just opens our front door and throws the parcel inside without knocking at all first Once he turned up and, although I was in, the door was locked and so he rang the doorbell but by the time I had got to the door, he had put the parcel in the recycling box and was filling out the card to put through the door! I live in a modest house so it doesn't take me hours to get to the front door either!

This happened to me once, and I was just coming down the stairs as I saw him at the door and the card slid through. He looked so guilty when I opened the door 2 seconds later and I had a massive go at him.

They once tried to tell me they didn't deliver parcels to flats and that's why they had put a card through my door without knocking. Twats!

Of course they do.

I was once in the bathroom with the door open. It is right next to the front door and whoosh... something came flying past the open door. He must have shoved the card through the letterbox as hard as he could and legged it. Definately no ringing of the bell or knocking.

The worst are the buggers that delivery your credit cards.

They do the same over our way Trixy. C0ck heads

This has happened to me when I've been deliberately waiting in for parcels. One time I practically chased the man down the street after received the card with no attempt to knock or ring the bell, but he jumped off in his van. Grrrrrrrrrr!

We now have a sign on our front door that says 'if there is no answer at X or Y flats please leave parcels with our designated neighbour at Number Z. Please do NOT take parcels to the sorting office'. This was after we'd had a few parcels taken back to the depot whilst I was in and after one occasion when I was heavily pregnant that I practically chased the postman down the hill to ask why he didn't ring the bell... he claimed he had. The next day I was waiting for him.... he didn't ring the bell so I hauled myself downstairs and kindly taught him how to operate a standard doorbell. He had thought that knocking on the door would be fine. I followed up my standard doorbell lesson with an e-mail to Royal Mail asking if checking postmen knew how to operate a standard doorbell was part of the training process. The reply was rapid, apologetic and we've not had a problem since!

I thought I was the only person this had happened to!! I once took the day off work to wait in for a bed to be delivered. I saw the delivery man pull up outside our house, I made my way downstairs, I got to the bottom step to see a "sorry you were out card" appearing through the letter box. The delivery man did actually knock, but this was at the same time as putting the card through the door, he then legged it back to his van and drove off. I was so shocked that I didn't actually challenge him.

And then one day I was waiting in for the washing machine repair man. I heard the letter box clatter, and a "sorry you were out" card appeared - I shot outside, and caught the man before he drove off. I said "I'm in, so you can come and do the work." He said "sorry love, but I've cancelled the job on my computer now, so you'll have to re-book." What is the world coming to?????

I am on maternity leave and was at home waiting for cot to be delivered from John Lewis, can't remember which courier it was and got a card thru the door to say I was out so left with neighbour 2 doors up! So they couldn't be arsed to bring parcel to my house but walked the whole 2 houses away to put card thru door.
Knobbers

Parcelfarce

They carded me a few weeks back, I had missed them trying to deliver a car seat. The options we had were come and get it or have it delivered to our local post office - very helpful as PO is accross the road, this what I chose.

They called back an hour later saying that option wasn't available as item is too big? WTF it's a parcel, that's why I chose parcelforce not normal royal mail!

yeah our postie does this. he never has the parcels with him either as he does the majority of his round on foot and has his van parked about 5 mins away he just puts the card through and buggers off

i have sat on the couch in our living room (our front door opens into the room straight from the street) when i have seen another postie filling the you were out form out at the van, put it through the door and deliver the parcel to my next door neighbour my neighbour was amused at the look on the posties face when i came out of the door as he was knocking. he just muttered incoherantly and walked back to his van

Petal

It's happened at my house too, no knock, no doorbell ring just a card straight through the letter box, caught them at it about 3 times now !

YANBU I would be fuming.

I had this with a bed being delivered once. They said they would be round between 12 and 2pm. Got a card with the following written on it: Came to deliver your item but you were not in." Time marked was 12.05. Funny coz I picked up the card at 11.30. Had been hoovering where old bed was and hadn't heard them! Phoned the company and was told I'd have to wait another fortnight. So I'd have no bed for 2 weeks a week before I was due to give birth. Gave the two idiots a hard time when they delivered it an hour later. They were equally pissed off coz I refused to help them, kept moaning to eachother about me being fat and lazy and

Parcelforce is a completely useless and rude company. A parcel scheduled for delivery yesterday was finally delivered today after Amazon interceded. Otherwise it would have been some time tomorrow. On both days, the driver attempted to leave a card to say he had called and no one was in. On both days, this was untrue. Yesterday, I was too late to intercept, the parcel was taken to the village post office (too far for me)- and today, I caught the man as he was leaving (with a note in my porch saying the parcel was going back to the depot. In fact my neighbour was in her garden and perfectly placed to accept a delivery anyway even if the man could not reach me.) He claimed to have knocked on my front door (which was open anyway); claimed indeed to have been doing so for 5 mins. Then he proceeded to bully me for my name, initial and signature, all frankly unnecessary. The only reason this happens is because Amazon use a lottery system for delegating couriers for their deliveries, some of whom require and some of whom do not require a signature for exactly the same delivery. It is difficult to know what to do especially when every delivery with parcelforce within the last year has been a problem. (esp on 23rd March)

The delivery man today swore at me as he left. The least I would expect is an apology for NOT delivering correctly yesterday. The complaints procedure is inaccessible and the parcelforce telephone system fails to recognise tracking numbers no matter how clearly the speaker enunciates each letter and number. My pronunciation is good enough for recording "talking books" and language teaching materials so I fail to understand why the parcelforce helpline is so useless. As this is part of Royal Mail, I cannot understand why there is a double standard regarding signatures, except to confirm what we already know, that Parcelforce is considered "untrustworthy" and must therefore be monitored every step of the way!

This thread is from July 2010! How did you even find it?!