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Sainsbury's website issue, is it just me?

37 replies

TheStarsLookVeryDifferentToday · 23/10/2026 11:38

Is anyone else having trouble ordering from Sainsbury's? I can log in but can't book a slot or add anything to my basket. I'm getting "Something went wrong" and "Invalid request" messages, respectively, each time I try.

I've done the usual logging in and out, clearing cookies, trying a different browser. Customer service told me to just keep trying but that didn't feel very helpful.

OP posts:
TheStarsLookVeryDifferentToday · 23/10/2026 13:14

Oh, I hadn't thought of that WindyBeech. I just got that email through myself.

I think I'll book my Christmas slot with Tesco just in case I miss out on the Sainsbury ones while my account is failing to work.

OP posts:
Notanotherrestructure · 23/10/2026 13:20

Probably as a result of the cyber warnings yesterday.

TheStarsLookVeryDifferentToday · 23/10/2026 13:24

I had noticed those, Notanotherrestructure. And there was something Google cloud related earlier this week if I remember rightly.

I love your name. The sentiment is very familiar.

OP posts:
RedRiverShore6 · 23/10/2026 13:27

I just tried to log in as I had forgotten about Christmas slots and it told me I had wrong password but it's my usual one in password manager. Checked on DownDetector and it said possible problems at Sainsbury's.

TheStarsLookVeryDifferentToday · 23/10/2026 13:29

Thank you RedRiverShore6. Sounds like the whole site is getting a bit iffy.

While I'm sorry others are having trouble, I'm glad it's not just me!

OP posts:
WindyBeech · 23/10/2026 15:03

TheStarsLookVeryDifferentToday · 23/10/2026 13:14

Oh, I hadn't thought of that WindyBeech. I just got that email through myself.

I think I'll book my Christmas slot with Tesco just in case I miss out on the Sainsbury ones while my account is failing to work.

Tesco don't open for another couple of weeks unless you have their subscription.

TheStarsLookVeryDifferentToday · 23/10/2026 15:11

WindyBeech · 23/10/2026 15:03

Tesco don't open for another couple of weeks unless you have their subscription.

I just discovered that when I tried to book my slot a bit earlier. Thanks for replying though and jogging my memory, I had completely forgotten to put a reminder in my diary.

OP posts:
KookyBalonz · Today 06:00

3rd November and since yesterday I have not been able to get into my on line account at Sainsburys. Keeps saying try later. Well how much later. This is ridiculous, like others on here , I have cleared everything they suggest. I think it has to be Sainsburys. Now is it is saying log in successful but redirecting. What does that mean?

TurboGirl2 · Today 06:22

I can get into sainsburys but my nectar won't let me log in.

Musicaltheatremum · Today 08:30

TurboGirl2 · Today 06:22

I can get into sainsburys but my nectar won't let me log in.

I had this. I phoned nectar (they were very quick to answer) turns out their was suspicious activity on my account so they set me up a new one and transferred all the points over. It was very quick so if it doesn't work soon I'd give them a phone.

TheStarsLookVeryDifferentToday · Today 11:46

KookyBalonz · Today 06:00

3rd November and since yesterday I have not been able to get into my on line account at Sainsburys. Keeps saying try later. Well how much later. This is ridiculous, like others on here , I have cleared everything they suggest. I think it has to be Sainsburys. Now is it is saying log in successful but redirecting. What does that mean?

I'm not sure what it means but it sounds like a them problem. You could try phoning customer service. It took two calls to get my issue sorted and it was an issue at their end not mine. The second customer service agent was much more helpful than the first and I am annoyed with myself for waiting so long before phoning a second time.

OP posts:
KookyBalonz · Today 13:13

Thank you for your suggestion of phoning, I will try that.

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