I want some bin bags and dishwasher tablets - tight arse holiday self catering company

[Pancakeflipper]

Booked a holiday apartment over looking the bay in Wales. Paid over £2k for the week. But has the sea view, parking, balcony.

Apartment is lovely. Very mod cons.

But I'm slightly narked and still narrowing my eyes whenever I walk to the kitchen area....

We are here for a week.
The company renting it out left a bottle of wine.
They left 3 dish washer tablets.

No washing up liquid.
No bin bags.
The shower was full of sand and we found finger and toes nails on the rug in the lounge.
Pillow cases stained.

I think it's cost cutting tightness. And they expect us to leave it sparkling (there is also no surface cleaner)..

Had to go out and buy the bin bags, washing liquid and cleaner.

We stay regularly in holiday homes (have a DC who has medical needs - this makes it easier for both them and me). Never had this tightness.

I couldn't agree more @gengha.So far the response from the letting agent is that they've passed my feedback on to the owner, the maintenance team and the cleaner. I'm going to request a partial refund if (when) one isn't offered.

Few years ago I used to clean some air bnbs. They used to insist all products were thrown away. Bin bags, washing up liquid, everything. Then not supply any

Few years ago I used to clean some air bnbs. They used to insist all products were thrown away. Bin bags, washing up liquid, everything. Then not supply any

So wasteful, did you take them home if they insisted that they be binned

i think I would have done

Yes why is there only 1 tea towel and cloth, so unhygienic and no hand towels in kitchens

I love a hotel, and fine for a couple. But they aren’t practical for a family. You are either all in one room or split between. My dd is autistic and likes a familiar vase, with a bedroom she can retreat to. We’ve had much more successful holidays self catering than hotels with her.

Of course! The owner guy there (who would sometimes stink to high heaven btw) said it is unhygienic to leave products for the next guests. Everything from washing up liquid, to shampoo, to bin bags. Actually he used to supply bin bags but the cheapest ones ever that rip with any sort of weight or moisture. The guest would get new ones and leave them there and he would insist they were thrown away, too.

I suggested a box of left but usable products of all sorts that the guests could use at their own risk (as I did consider that perhaps someone could put hair removing cream in the shampoo), but he said that it is dirty to do that...

How ridiculous

I haven't had the problems cited with AirBnb here - and with cottages, usually go to North Norfolk and either Sowerbys or Nortfolk Hiideaways have good quality control. What does give me the rage is only having coffee pod machines, no cafetieres - we do have refillable pods but leave them at home. When we stayed in Burnham Market (v lardy-da) a few years ago we were 30 min drive from anywhere that sold them! We did get access to the owners' stash until it was convenient to buy them.

I’ve stayed in lots of SC places in over 30 years of holidays - the good ones had 2 dishwasher tablets and a 100ml bottle of wash up liquid, and the bins were lined on arrival. I’ve had a lot worse than that. There has never been more spares - I have learned to travel with a small roll of bin liners, small bottle of wash up liquid, handful of dishwasher tablets and washing machine tablets in a ziploc bag, and a new pot scrubber for washing up. A roll of kitchen towel and a 4 pack of toilet rolls. And a salt and pepper mill (the supermarket bottles with the mill in the lid…Lidl ones are great) in the consumables I bring.

(And a small sharp knife, corkscrew, tin opener, 1 wooden spoon and 2 tea towels).

And to plan a trip to the local supermarket on day 1 or morning 2, for the food we want, snacks and any cleaning things or other essentials needed.

I just wouldn't go on SC holidays anymore if this was required. I am visiting one in Sept which we have been to before. It is great . Has spices, salt and pepper, plenty of dishwasher tablets, washing up liquid, washing powder, even an Alexa!

Yes I’m the same, I bring my potato peeler and condiments, fruit, kitchen roll, teabags, milk

easy meal for first night, breakfast stuff but obviously this is in the UK

Fancy some pasta (about 6 packs last time we were there!) or soy sauce…. Bottles and bottles! 😂

We did Airbnb in Spain and found the cupboards had tea bags, jar of coffee and various cans of things. There was bread butter, milk, beers and wine in the fridge and cleaning stuff for every possible surface with multiple sponges and cloths for what ever might need cleaning and binbags and a garden full of plants growing fruit and veg that we were encouraged to pick as and when we needed anything. Also hand wash at every sink

And a cupboard full of towels.

TBH we haven’t had a single holiday where we have arrived and had to immediately visit the supermarket.

But I spend hours reading reviews looking at every crevice in photos. Looking at the bedding and being able to spot 10 year old IKEA duvet covers.

I hope you took a picture of all the things that were wrong and complained to the holiday company as well as leaving a revue.

I have stayed in various SC accommodation

Never had to buy dishwasher tablets or laundry detergent etc

The reviews on one place we stayed in were 100% spotless. It was owned by a guy who lived across the country from where this place was and he used it himself as a holiday home in the summer.
We were in a position to watch the cleaners arrive and how they kept the 100% spotless reviews

All I can say is the £263 we paid for cleaning, even though the place was clean when we “left” was definitely money well spent.
These people took cleaning to another level. They arrived in a large van.
They bagged up not just towels, napkins and bed linen but also cushions, the sofa cushions, mattresses and rugs. All the kitchenware went in crates and they brought in cleaned bagged and crated exact replicas .

Someone was steam cleaning the curtains, others were steam cleaning the bathroom and kitchen. Others were cleaning every slat of the bed frames. The newly cleaned mattresses went on the bed and were made up. All the used stuff was bagged up labelled and loaded back into the van. They even took the laundry detergent, fabric softener and handwash bottles and swapped them for full bottles

This was a 4 bed house all be it minimally furnished and it took 8 of them 30 minutes to get it spotless.
Another company came weekly to tend to the garden and we were notified of the hours they were there. They also pressure washed the driveway and cleaned the hot tub. Even outside was spotless.

TBH we haven’t had a single holiday where we have arrived and had to immediately visit the supermarket.

Ha, lucky you! The worst we had was in Greece. It was absolutely beautiful, but had no supplies - I don't remember about cleaning supplies, except the lack of dustpan and brush, but I very much remember arriving at 10pm after a long journey, to find no tea, coffee, sugar, food of any kind (I don't except them to feed us but come on, a pack of biscuits would be nice). No chance of visiting a supermarket even at that time, just had to wait till the morning.

We don't have room to pack toilet rolls, cleaning stuff, teabags etc. Our dog is in the boot, my daughter is in one of the back seats, me and my husband in the front. We don't use a roof box as the car is so high. We once had to take our own towels - never again!

We stayed in a place like this once - £1.8k for a week and they left nothing, the place was dirty, towels like cardboard and the washing machine broken (and they wanted access at the drop of a hat for it to be fixed). But it was the astounding tightness that really got my back up - it just felt so mean. We left them a terrible review and would never go back.

Paid 3k for a week in a house in france for 5 of us… then informed a week or so before we got here that linen & towels would be 150 euros extra!

Arrived after the shops had closed.. not even any bottled water in the fridge. Will be mentioning in my review!

So tight isn't it. Pees me right off. The kitchen bits you mention are so standard and it just smacks of greed that they aren't provided.

With regards the cleanliness you would have been within your rights to call and ask for another clean.

X

Tap water is drinkable in France, why would they leave bottled water.