Missed hairdresser appointment

[Gonnagetgoingreturnsagain]

I missed my hairdresser appointment this morning. It wasn’t in my phone calendar and I actually didn’t think I’d booked it. Got a call off the hairdresser angry that I hadn’t contacted her. I do feel unwell.

Should I offer to pay her? I’ve also been quite depressed recently.

Agreed, but the automated systems are trivial to use once set up and it is in everyone’s interest that hair stylists (and others) do so.

(All my medical appointments trigger the same type of reminder. NHS obviously doesn’t worry about being your PA, they just want you to show up. Same for your stylist, I would think)

I think some posters are being a bit harsh. You made a mistake in forgetting your appointment, and you’ve put it right by paying half. I don’t think the flowers were necessary

You sound so entitled. So what if you've recommended her? Be a grown up.

There’s no reason to think you need to find a hairdresser, you messed up, apologised and have paid half, the first time this happened was not normal circumstances and that is understandable.

I have clients who don’t turn up or can el last minute and don’t give a shit, you are not that type of client and you don’t owe anyone an explanation to your mental health.

I hope things become a little easier x

Errrrr yes!!!!
Its a bank holiday weekend ffs to top it all off! I'd be spitting feathers at you too!

Of course you pay her the full amount + tip. Pay and apologise promptly and profusely.

Not acceptable. You compensate her the full price, without question. She lost any opportunity to make up income she lost by your no-show.

I'm just surprised anyone would need to ask about this, ffs.

Are you sure?

If the OP never turned up for the appointment and it was too late for the hairdresser to book somebody else in, why wouldn't the OP have to pay up?

The hairdresser has lost income because the OP didn't turn up

For goodness sake, the hairdresser knows the OP and probably likes her. She knows this wasn't deliberate, it's obvious that the OP is hugely sorry and has had health problems.

Move on OP, you've done your very best to apologise, it'll be fine.

Eh What? Why would you not go back if it was your fault she was angry?
Did you not go back to school every time you made your teacher angry either?
Weird outlook on life...

OP, apologise, offer to pay and please do your best not to miss any future appointments without notice. I understand you have some MH issues, which I do too, but you cost the hairdresser money, and you also prevented someone else who might have needed that appointment from having it.

No I think that’s too personal and she’ll think it’s just an excuse.

just offer to pay and leave it at that. We all make mistakes!

The hairdresser sounds very understanding, and is
probably a bit of a people pleaser. She needs to have some T&C’s written up regarding no shows and late cancellations.

I’m sorry you’re suffering with your mental health atm. However, you absolutely need to pay full price. It isn’t fair on the hairdresser to leave her out of pocket.

Don’t book any future appointments until your health has improved significantly. I hope you’re receiving support.

How much I’d pay would depend on what the service was , if it was just a cut and dry I’d pay full but for highlights / colour etc I’d not be happy as she won’t have the outlay of the colour etc

It doesn’t matter if she didn’t use the colour.
She will have blocked significant time out of her diary to accommodate the OP’s appointment. So she is seriously out of pocket.

No-shows deserve to be charged full price.

I offered to pay full price but she wouldn’t accept. She was going to let me off completely. She was the one processing the card payment over the phone.

Well done OP - good outcome. Hairdresser does need T+C's. I'm self employed and there is sadly a few employed clients who do not understand (or perhaps do not care), that if they fail to attend a booked an appointment and do not give me 24 hours notice, my take home pay that day, is less than predicted pay that day. Funnily enough, self employed people ALWAYS offer to pay in my experience.

I don't think it's a weird outlook on life at all.

You pick your hairdresser (and not your teacher, but they're very different relationships, not to mention the responsibilities, qualifications, skill sets and the fact the teacher is in charge of the child for their own good) and I wouldn't pick one who reacted so strongly to something that can't always be helped.

As a customer (which a child, or a parent of a pupil for that matter, is not), professional courtesy goes both ways. If I'm faced with outright anger from someone who has been mildly inconvenienced and ought to plan for and absorb issues like an occasional missed appointments, they obviously don't need my custom.

I don't behave angrily when they run their business to best suit them and not serve me, I just move - some book you 10 minutes before they'll be ready to make sure you don't hold them up, some book overlapping appointments and make you sit between consultation and haircut while they finish someone else, some rush and don't do their best, some dither and you're there ages longer than necessary. It's easy enough when they just don't think, so I'd have no qualms if they were actually rude that I had affected them in some minor way.

I missed an appointment yesterday. My dog is undergoing hydrotherapy and has a weekly appointment. I missed it yesterday because it was earlier than I thought. Totally my fault and since they are super busy and rarely get cancellations someone else could have used the appointment. I have no problem paying for the full visit because the clinic would have lost money.

As a health professional it is incredibly frustrating when people don’t turn up, particularly because we have a list a mile long , waiting for cancellations. Because we are NHS we can’t charge anything for a missed or late cancellation that can’t be filled.

We still have to pay staff, fuel bills, rates etc. the supply companies don’t let us off just because people don’t pay.

Obviously we make exceptions. Unfortunately it’s often the same patients who waste our time that expect same day appointments to fix the mess that results from missing or cancelling an appointment.