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Alton Towers to remove disability pass for people with ADHD and anxiety

740 replies

AnitaRita · 06/02/2026 16:10

https://www.bbc.co.uk/news/articles/cx2gwgj4xreo
Too many people wanting to join the "Fast pass queue" so you actually end up with two queues rather than one queue and a fast entry! Got to agree with them - if you're too anxious to queue then a white knuckle ride is probably not for you!

People riding a rollercoaster, their legs dangling underneath the carriage as it speeds at an angle round the track

Alton Towers to remove disability pass for people with ADHD and anxiety

Operator Merlin Entertainments said the pass was no longer working as intended because of increasing demand.

https://www.bbc.co.uk/news/articles/cx2gwgj4xreo

OP posts:
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8
PortSalutPlease · 07/02/2026 08:02

VacayDreamer · 06/02/2026 16:13

I think this falls in the bucket “you can’t please all of the people all of the time”

Ah yes. Famously, disability discrimination is just about not pleasing people.

PortSalutPlease · 07/02/2026 08:03

surrealpotato · 06/02/2026 16:13

Obviously it makes sense. So someone can be too anxious and uncomfortable to wait in a queue, but is fine being hurtled through the air upside down? Nonsense.

You don’t see that standing in a queue surrounded by people and being swung in the air are two completely different sensations….? You don’t think there’s any difference to that?

SalmonOnFinnCrisp · 07/02/2026 08:04

Unfortunately this is a real life this is why we cant have nice things example

I think its good they are scaling it back. It was intended to make joyful places accessible for people for whom the world if often an unkind and unforgiving place. Those people aren't getting that benefit now.... both queues are now huge so 🤷🏻‍♀️

PortSalutPlease · 07/02/2026 08:05

yeriknow · 06/02/2026 16:17

Can’t say I disagree.

So many people have anxiety these days that it’s just not feasible to make these exceptions for them or everybody will be in that queue.

It isn’t just people with anxiety though. It’s people with all neurodiversity. Autism, learning disabilities, Down’s syndrome…..

Sprogonthetyne · 07/02/2026 08:05

Sensiblesal · 06/02/2026 21:25

I absolutely do know how the queue works. How do you think small children who apparently can’t understand queueing (regardless of being NT/ND) & get bored standing around feel when they are stood for two hrs to see others ‘appear’ to just walk right up.

I also know the fast pass is not an option for very small children that would be in cbeebies land.

there are lots of viewpoints to this yet it is only a trial & I think the discourse around the whole conversation is being led by emotive people who have lost a bit of reasoning & logic.

alton towers have given reasonable adjustments which will no doubt have been run past lawyers before being implemented to ensure that no laws are being broken.

the absolute entitlement of some people is unreal, yet there appears to be some people who feel that just because a child has a disability they should get special treatment & are free to be abusive, patronising & try and belittle people cow they won’t bow down to their opinion. he who shouts the loudest and all that

If you understand that everyones wait is the same, no matter which queue system they use, then it seems we agree that "to many users reduces effectiveness" is completely false argument.

Your reason to appose disability accommodations now seems to be based on wether non-disabled children mighg feel jealous. Do you feel the same when they have tird legs and feel jealous of someone in a wheelchair? or if they wanted a pet and felt jealous of someone with a guide dog? How about if someone with allegiance were given a different type of cake which they wanted?

Just wondering how far you would take the beleve that disabled people should be denied adjustments if non-disabled children might also want them.

PortSalutPlease · 07/02/2026 08:10

KilkennyCats · 06/02/2026 16:26

We know they’re different things 😂
One is objectively more anxiety inducing than the other.
Guess which one? Hint, it’s not standing in the queue waiting to go on the giant rollercoaster.

That’s very easy for you to say, because you have your brain and that’s how it works. ND brains are wired differently - literally the whole point of “neurodivergence”. This means that many people with adhd and autism have brains that demand sensory feedback. If you spend any time with people with profound autism you will notice that many of them hand flap, jump up and down, spin in circles. That’s because they are trying to create the sensory stimulation their brain craves. Rollercoasters provide this resonator stimulation - it’s the whole reason people enjoy them, so an ND person will enjoy a rollercoaster more than a neurotypical person because it’s giving their brain the stimulation it’s hardwired to require.

EleanorReally · 07/02/2026 08:12

HopSpringsEternal · 07/02/2026 07:46

Similar in this household. I have adhd but and dc auAdhd. But we can manage queuing. It is harsh because some people with he same diagnosis would struggle.

Sadly people take the piss.

how do you mean people take the piss?
who is taking the piss?

perhaps the queues will be quicker when there are no concessions?
i guess they are not getting of paid fast track though

Downtownmayhem · 07/02/2026 08:13

You can't pick and choose in life.

How many people are happy and relaxed when they receive their salary. However, stressed and anxious when doing the work/ having an appraisal? You don't get one without the other. Ah but you do, but that discussion belongs in one of the 'bendfit bashing' threads.

We seem to be reaching the stage were being healthy and working equates with being the disadvantaged.

dottiedodah · 07/02/2026 08:21

I wonder if maybe once a month to see if disabled kids could have a day for just them? I mean to advertise it obviously.My DC is older now but as a child she loved RC and AT .Hated waiting .Didnt seem to understand it !

Perzival · 07/02/2026 08:39

Sprogonthetyne · 07/02/2026 08:05

If you understand that everyones wait is the same, no matter which queue system they use, then it seems we agree that "to many users reduces effectiveness" is completely false argument.

Your reason to appose disability accommodations now seems to be based on wether non-disabled children mighg feel jealous. Do you feel the same when they have tird legs and feel jealous of someone in a wheelchair? or if they wanted a pet and felt jealous of someone with a guide dog? How about if someone with allegiance were given a different type of cake which they wanted?

Just wondering how far you would take the beleve that disabled people should be denied adjustments if non-disabled children might also want them.

That's not strictly true about everyone waiting the same length of time for rides. Eg:- family one (no RAP) enter the park and immediately get in the queue for Nemesis. They queue in the line for an hour, go on the ride then go to queue for Galactica, queue there for an hour, then ride then get lunch. Then queue for 90 minutes for the Smiler.

Family two (one RAP) enter the park and ride Nemesis with RAP, they then decide they want to go on Galactica and while hour wait is counting down for RAP they ride curse of Alton Manor and maurderers mayhem. They then go on Galactica and get some lunch while their counter is going down, walk over to the Smiler and ride that.

Family three (two RAP's) enter the park and ride Nemesis with RAP1, they then walk over to Galactica and ride that with RAP2. While waiting for RAP1 to count down they do a couple of rides in mutiny bay, they then walk over to the Smiler and ride that with RAP1. They get off the Smiler and ride Oblivion with RAP2. They then get lunch.

Mysonwontwash · 07/02/2026 08:42

This is not really surprising.

My ex boss received a diagnosis through right to choose and very quickly put out a statement declaring her disability on her website and thanking her customers for supporting her disabled-owned buisness. She then claimed every single bit of support, funding and resource available from lanyards, equipment, life coaching to even having a support worker who she delegated to packing her orders for her. It left a bitter taste in my mouth so I quit.
I know people who really struggle to access this kind of support, struggling with form filling and even knowing of what kind of support they need or what is available which has seriously impacted their quality of life.
Just because you have a diagnosis you shouldn’t be exploiting the system.

EleanorReally · 07/02/2026 08:43

why shouldnt you go for what is available with a diagnosis?
i have colleagues who are just as judgmental about this, and yet, when i pointed out that they can have free vision tests due to their age, they jumped for joy.

Sprogonthetyne · 07/02/2026 08:52

Perzival · 07/02/2026 08:39

That's not strictly true about everyone waiting the same length of time for rides. Eg:- family one (no RAP) enter the park and immediately get in the queue for Nemesis. They queue in the line for an hour, go on the ride then go to queue for Galactica, queue there for an hour, then ride then get lunch. Then queue for 90 minutes for the Smiler.

Family two (one RAP) enter the park and ride Nemesis with RAP, they then decide they want to go on Galactica and while hour wait is counting down for RAP they ride curse of Alton Manor and maurderers mayhem. They then go on Galactica and get some lunch while their counter is going down, walk over to the Smiler and ride that.

Family three (two RAP's) enter the park and ride Nemesis with RAP1, they then walk over to Galactica and ride that with RAP2. While waiting for RAP1 to count down they do a couple of rides in mutiny bay, they then walk over to the Smiler and ride that with RAP1. They get off the Smiler and ride Oblivion with RAP2. They then get lunch.

Edited

But that assumes that they are able to queue for the other rides while the time is counting down. If they were able to do that they wouldn't need or get a RAP. You don't just ask for one or even get one just for a diagnosis, you have to send evidence to nexus (eg. medical reports) that list the actual difficulty.

They might get one extra ride in because they aren't going to wait around for the time to count down after their last one, but in most cases they will also have to leave much sooner in the day anyway (maximum DC can manage out is 4h, possibly 6h if we did nothing for a few days before and after)

Fluffypuppy1 · 07/02/2026 08:53

Sirzy · 06/02/2026 18:07

If they let less people in they need to charge more to cover costs though so it’s not that simple.

Maybe.

I think the bigger problem is memberships and Merlin passes. Annual Legoland memberships are £64 per person so only twice the minimum cost of a day ticket. Children under 90 cm are free. For a family of three it’s only £192, so visit say 10 times in a year, and take a picnic, and it’s only costing £19 per time for 3 people. Legoland aren’t really making much money out of that, but you are adding to the queues. If you were a family of three with a RAP pass, you could get two memberships for £128 plus free carer tickets, and have the equivalent of VIP fast passes for 3 people however many times you want to book.

Even Merlin passes at £20 per person per month is a bargain if you use it enough. Also comes with free parking.

It would be better to they scrapped memberships, but everyone paid £32 every time they visited. They could limit numbers, but wouldn’t lose too much money as I doubt many people are paying the full price anyway.

Whaleandsnail6 · 07/02/2026 08:58

Perzival · 07/02/2026 08:39

That's not strictly true about everyone waiting the same length of time for rides. Eg:- family one (no RAP) enter the park and immediately get in the queue for Nemesis. They queue in the line for an hour, go on the ride then go to queue for Galactica, queue there for an hour, then ride then get lunch. Then queue for 90 minutes for the Smiler.

Family two (one RAP) enter the park and ride Nemesis with RAP, they then decide they want to go on Galactica and while hour wait is counting down for RAP they ride curse of Alton Manor and maurderers mayhem. They then go on Galactica and get some lunch while their counter is going down, walk over to the Smiler and ride that.

Family three (two RAP's) enter the park and ride Nemesis with RAP1, they then walk over to Galactica and ride that with RAP2. While waiting for RAP1 to count down they do a couple of rides in mutiny bay, they then walk over to the Smiler and ride that with RAP1. They get off the Smiler and ride Oblivion with RAP2. They then get lunch.

Edited

This is a good post explaining how RAP actually works.

I don't know what the answer is to the RAP issue... I'm in a Facebook Merlin pass holders group and 2 years ago people with RAP were posting the RAP queues were too long to be fit for purpose... Merlin brought out the limited number of passes a day...that didn't work as some guests couldn't get passes for when they want to visit. They have to have a system that limits the number of RAP during busy periods but it seems this new way is not workable for some guests either.

Coconutter24 · 07/02/2026 09:02

SerendipityJane · 06/02/2026 16:14

But as I was told not so long ago, it's easy for people in wheelchairs to queue. After all they are sitting down already.

We’ve just come back from Disney World and people in wheelchairs and mobility scooters queued up like everyone else (as they should). They just got assistance with their wheelchair and getting on rides if needed once at the front

Perzival · 07/02/2026 09:03

Sprogonthetyne · 07/02/2026 08:52

But that assumes that they are able to queue for the other rides while the time is counting down. If they were able to do that they wouldn't need or get a RAP. You don't just ask for one or even get one just for a diagnosis, you have to send evidence to nexus (eg. medical reports) that list the actual difficulty.

They might get one extra ride in because they aren't going to wait around for the time to count down after their last one, but in most cases they will also have to leave much sooner in the day anyway (maximum DC can manage out is 4h, possibly 6h if we did nothing for a few days before and after)

Loads of families do this, it's all over the Merlin groups on Facebook and theur are videos on tictok telling people how to go about it. Even the lierature from Merlin used to say you could go on rides with smaller queues while waiting for the time out to count down. It's a big part of the issue and it is a benefit which is why some people are grifters and abuse the system.

DotAndCarryOne2 · 07/02/2026 09:10

Downtownmayhem · 07/02/2026 08:13

You can't pick and choose in life.

How many people are happy and relaxed when they receive their salary. However, stressed and anxious when doing the work/ having an appraisal? You don't get one without the other. Ah but you do, but that discussion belongs in one of the 'bendfit bashing' threads.

We seem to be reaching the stage were being healthy and working equates with being the disadvantaged.

We seem to be reaching the stage were being healthy and working equates with being the disadvantaged.
Can you explain a little of what you mean by this. You used the word ‘disadvantaged’ but we’re talking specifically about disability here.

Applecup · 07/02/2026 09:20

DisappointedD · 06/02/2026 17:25

Tell you don’t deal with ND children without telling me you don’t deal with ND children.

My two will pretty much never go on a roller coaster again. They simply will not queue, no matter how much they want something the would simply turn around and walk away. We could spend all day, walking from one place to the next.

As many have already pointed out it’s not a queue jump. It’s a virtual queue (I would have no issue with this being offer to all).

Rollercoasters are a huge dopamine hit for ADHD kids so can definitely be a benefit to ND children (but easier to pick on the anxiety trend I see!)

You can still buy fast pass tickets.

Tumbleweed101 · 07/02/2026 09:20

The most useful thing I’ve found in a park was a parent swap where if you had children too small for the ride one parent could go with an old enough child then the second parent could go when the ride finished for the first parent so you didn’t need to double queue. No idea which park it was now as my children are now in their 20’s.

Downtownmayhem · 07/02/2026 09:22

By default making life easier for some equals life being more difficult for the rest. .This can be through lack of money, less time, extra effort, more obstacles.

This applies to all things as yiu can never achieve absolute equality

modgepodge · 07/02/2026 09:25

dottiedodah · 07/02/2026 08:21

I wonder if maybe once a month to see if disabled kids could have a day for just them? I mean to advertise it obviously.My DC is older now but as a child she loved RC and AT .Hated waiting .Didnt seem to understand it !

How would this help? Surely the queues would be massive and everyone would be entitled to RAP essentially meaning no one actually gets it?!

unless they can visitor numbers at 10% or something. Which would be a 90% loss in normal profit so I can’t see them going for it.

HarryVanderspeigle · 07/02/2026 09:25

I have one autistic child that can queue and one that can't. It should go on need, not diagnosis. They need to be constantly moving, even after breakfast they had to skip up and down the living room several times to get the built up energy out. Funnily enough, that means they have problems queueing, but not going on the ride.

I can queue fine, but am eligible because I need to be able to access disabled toilets, so the new system is still letting in people who don't need it.

modgepodge · 07/02/2026 09:27

Tumbleweed101 · 07/02/2026 09:20

The most useful thing I’ve found in a park was a parent swap where if you had children too small for the ride one parent could go with an old enough child then the second parent could go when the ride finished for the first parent so you didn’t need to double queue. No idea which park it was now as my children are now in their 20’s.

As a parent I agree this is very useful but not sure how it is relevant here. It just helps parents who both want to go on big rides, which kids can’t go on, to do so. Nothing to do with disabled access.

chessington still offered this when I last went 2 years ago.

Ritasueandbobtoo9 · 07/02/2026 09:30

Forree · 06/02/2026 16:27

Maybe they could not overfill theme parks so that people aren't paying £100 odd to stand in a queue for most of the day.
maybe they could stop selling fast passes and virtual queueing systems which mean that disabled visitors have to wait longer because people can pay to have the same accommodations.
maybe they just want to sell more fast passes and make money off people who now otherwise won't be able to go...

This. Having a two tier system for people paying a fortune is shocking. They should have accessible rides but not fast passes.