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Original poster

Amazon won't accept my name , what do I do

42 replies

DeanStockwell · 08/12/2025 10:27

Well not actually my name but the name of the recipient.

In the past I have had no problems sending amazon packages to other people, however in this case it keeps telling me not to use titles like Mr Mrs but I am not.
The recipient has a three letter 1st name and a two letter 2nd name so Amazon seems to think I am using a title.
I have tried swaping the names round but that didn't work

Unfortunately I do not know the person I am sending the parcel to so I can't ask them what they normally do about it.
I have tried putting my own name as well as theirs in the box but it still won't accept it.

Has anyone had this issue? How did you solve it ?

OP posts:
Seeline · 08/12/2025 10:31

Can you just put a couple of X's or !! or something at the end of each bit?

SerendipityJane · 08/12/2025 10:31

Thank god for "AI", eh ?

FuzzyWolf · 08/12/2025 10:32

I have written out their full name twice before (so for first name it reads full name, surname and the same for the surname). It means it’s addressed to the person twice but that’s acceptable for them to be able to collect it from a post office depo (if needed) and also allows the Amazon system to post it.

Interested in this thread?

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PodMom · 08/12/2025 10:32

Id ring them up and complain about their Eurocentric software seeing as a two letter surname is more likely to be Asian.

Latenightreader · 08/12/2025 10:36

I used to know someone with the surname Ng who had a huge problem getting online forms to accept his name. I don't know what he did for official forms but for parcels he sometimes added an extra letter to his surname. He used to get so frustrated.

FenceBooksCycle · 08/12/2025 10:38

I would put eg (if the name was for example Jua Xi) First name: JuaXi
Second name: Xi-Jua. Onve it has reached the right address it will be obvious who the recipient is.

Original poster
DeanStockwell · 08/12/2025 10:45

FuzzyWolf · 08/12/2025 10:32

I have written out their full name twice before (so for first name it reads full name, surname and the same for the surname). It means it’s addressed to the person twice but that’s acceptable for them to be able to collect it from a post office depo (if needed) and also allows the Amazon system to post it.

This has worked perfectly, thank you so much it's saved a lot of headaches.

OP posts:
Original poster
DeanStockwell · 08/12/2025 10:47

SerendipityJane · 08/12/2025 10:31

Thank god for "AI", eh ?

When it works it's great but get a glitch like this and it's a really pain in the ass !

OP posts:
SerendipityJane · 08/12/2025 10:54

DeanStockwell · 08/12/2025 10:47

When it works it's great but get a glitch like this and it's a really pain in the ass !

Show quote history

I have had to change my name for a companies recruitment portal that can't accept it. Then you get accused of fraud when your passport doesn't match what they forced you to type.

Buttle/Tuttle

InSpainTheRain · 08/12/2025 11:03

I see you've solve it now, but I also had this. I solved it by putting extra text in the box. For example, in the 2 boxes for names I put: "First name Xu" and "Family name Liu " in the box as well as their name.

Kimura · 08/12/2025 11:06

SerendipityJane · 08/12/2025 10:31

Thank god for "AI", eh ?

This isn't AI, it's a rule on a text entry box. Almost the opposite of AI.

SerendipityJane · 08/12/2025 11:21

Kimura · 08/12/2025 11:06

This isn't AI, it's a rule on a text entry box. Almost the opposite of AI.

Show quote history

That's all "AI" is. A set of rules. Whether it's about what a name is supposed to look like, or how to process benefit claims, it's all just rules.

Don't tell me you've swallowed the hype ?

TwoLeftSocksWithHoles · 08/12/2025 11:28

This won't help you at all but I remember reading in a 'Reader's Digest' (I must have been in a Doctor's Waiting Room) someone who had been 'christened' with the first name of just two initials - R B.
He completed a form for the tax office and for his first name put R (only) B (only), he subsequently received a letter addressed to Ronly Bonly Jones!

Merluzzo · 08/12/2025 11:32

TwoLeftSocksWithHoles · 08/12/2025 11:28

This won't help you at all but I remember reading in a 'Reader's Digest' (I must have been in a Doctor's Waiting Room) someone who had been 'christened' with the first name of just two initials - R B.
He completed a form for the tax office and for his first name put R (only) B (only), he subsequently received a letter addressed to Ronly Bonly Jones!

Ronly Bonly 😂

BauhausOfEliott · 08/12/2025 11:38

SerendipityJane · 08/12/2025 11:21

That's all "AI" is. A set of rules. Whether it's about what a name is supposed to look like, or how to process benefit claims, it's all just rules.

Don't tell me you've swallowed the hype ?

Show quote history

All AI involves sets of rules.

All sets of rules do NOT involve AI.

The OP's problem is, as @Kimura has pointed out, a set of rules that do not constitute AI - precisely because the computer system ISN'T learning anything. There is only one reason that Amazon's systems think a name can't be a three letter first name and a two letter surname, and that is because a human being wrote the software that way and the software is incapable of learning from what people are inputting into the form.

If the system was artificially intelligent, it would learn from what was being inputted by users and would eventually deduce that some people have short names, and it would adapt its requirements on that basis. AI is when a computer is able to perceive things and make changes / solve problems based on what it 'learns' - that isn't what a form with preset input requirements does at all.

I loathe the use of AI for a lot of things, personally - it's likely to put me out of a job in the next five to ten years. So no, I haven't 'believed the hype' at all. But I do know what the difference between AI and a web form.

SerendipityJane · 08/12/2025 11:43

All sets of rules do NOT involve AI.

The "AI" being flogged to death at the moment is simply rules based pattern matching on steroids. And the OPs problem is only going to get worse, not better.

I can't count on the fingers of any hand how many times an "AI" bot that has been shoved in the bottom right has ever actually helped me.

E2A: The last thing anyone needs or wants is "AI" to try to "learn". Because it can never end well. Just look at the times it was tried ...Tay and Grok.

FerrisWheelsandLilacs · 08/12/2025 11:45

SerendipityJane · 08/12/2025 11:21

That's all "AI" is. A set of rules. Whether it's about what a name is supposed to look like, or how to process benefit claims, it's all just rules.

Don't tell me you've swallowed the hype ?

Show quote history

AI is a set of rules, but not all sets of rules are AI. There’s nothing artificial or intelligent about a human coding in a restriction to a text box. The same way the rules you followed at school are not AI, and the law of this country is not AI.

SerendipityJane · 08/12/2025 11:48

FerrisWheelsandLilacs · 08/12/2025 11:45

AI is a set of rules, but not all sets of rules are AI. There’s nothing artificial or intelligent about a human coding in a restriction to a text box. The same way the rules you followed at school are not AI, and the law of this country is not AI.

Edited
Show quote history

You know that.
I know that.
But the people that released the Amazon web form will refer to it as "AI" assisted. Because otherwise they aren't at the forefront of retailer experience delivery systems.

And ultimately it matters not a shit if it is "AI", AI or not. It still prevented a real world interaction from proceeding normally.

Buttle/Tuttle.

TallulahBetty · 08/12/2025 11:59

TwoLeftSocksWithHoles · 08/12/2025 11:28

This won't help you at all but I remember reading in a 'Reader's Digest' (I must have been in a Doctor's Waiting Room) someone who had been 'christened' with the first name of just two initials - R B.
He completed a form for the tax office and for his first name put R (only) B (only), he subsequently received a letter addressed to Ronly Bonly Jones!

This made me howl 😂

FerrisWheelsandLilacs · 08/12/2025 12:15

SerendipityJane · 08/12/2025 11:48

You know that.
I know that.
But the people that released the Amazon web form will refer to it as "AI" assisted. Because otherwise they aren't at the forefront of retailer experience delivery systems.

And ultimately it matters not a shit if it is "AI", AI or not. It still prevented a real world interaction from proceeding normally.

Buttle/Tuttle.

Show quote history

I expect Amazon know exactly which parts of their business are AI assisted and which aren’t, and that anyone asking that question of them also understands those intricacies. And I’m sure an awful lot of Amazon’s business model is AI powered.

But that’s not what I’m debating. I’m pointing out the PP’s mistake in how they defined AI, and how they blamed AI for something that is much more likely to be human error/oversight.

Original poster
DeanStockwell · 08/12/2025 13:58

TwoLeftSocksWithHoles · 08/12/2025 11:28

This won't help you at all but I remember reading in a 'Reader's Digest' (I must have been in a Doctor's Waiting Room) someone who had been 'christened' with the first name of just two initials - R B.
He completed a form for the tax office and for his first name put R (only) B (only), he subsequently received a letter addressed to Ronly Bonly Jones!

I would be hot footing it to the local register office to change my name to that 😂

OP posts:
TemporarilyCantDoMyself · 08/12/2025 14:07

I knew a bloke (way pre computers) called Yves Hunot (pronounced you-know).

Went up to an official desk.
What's your first initial?
Y.
Because I need to make a note of it!

They got that bit sorted out, then - What's your surname?
Hunot.
I don't know, if I knew I wouldn't be asking you!
😂

Ronly Bonly made me laugh too, and I'm on a coach! 🤣

MathiasBroucek · 08/12/2025 14:20

I'm a long way from being PC/Woke but isn't this verging on Racism? There are several Chinese names with only two letters!

CalmShaker · 08/12/2025 14:24

My elderly neighbour had this! No trouble anywhere else except Amazon so it must be something todo with their algorithms as no trouble elsewhere

His name is Hearty Dick and although he can place the order it often gets cancelled before dispatch

TallulahBetty · 08/12/2025 15:10

CalmShaker · 08/12/2025 14:24

My elderly neighbour had this! No trouble anywhere else except Amazon so it must be something todo with their algorithms as no trouble elsewhere

His name is Hearty Dick and although he can place the order it often gets cancelled before dispatch

NO WAAAAAYYYYYY 😂