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Motability Operations statement

78 replies

Overthemhills · 02/12/2025 18:28

..means the scheme is very unlikely to work any longer for a significant number of people who have relied on it?

This is the statement:
A more sustainable scheme
The Scheme has been impacted by many external influences in recent years such as rising costs, fluctuating second hand car pricing and the large-scale introduction of EVs. Today, the Government has confirmed that VAT will apply to Advance Payments and Insurance Premium Tax will apply to Scheme leases which will take effect from July 2026. These tax changes will mean the Scheme will become more expensive for disabled people but will remain sustainable with a choice of affordable vehicles.

Evolution
As confirmed earlier this week, premium brand vehicles have been removed from the Scheme. The Scheme will focus on vehicles that meet disabled peoples’ needs and represent value and purpose, while still harnessing competition between manufacturers to get good value.
We recognise that any increase in the cost of a lease could have a significant effect on disabled people’s independence and daily life. To minimise price increases for customers taking out a new lease, the Scheme is considering a range of other changes across the leasing package including mileage, overseas breakdown cover, increased use of telematics for insurance purposes and other services. Detail will be confirmed only when the impact to disabled people has been fully assessed. The tax changes will increase the cost of a lease on the Scheme and we anticipate the average Advance Payment (upfront cost) of a vehicle, will increase by around £400 over the three-year package. We will continue to provide a range of around 40 to 50 vehicles available to lease with no upfront payment.
Changes to the Scheme’s package are expected to be introduced from July 2026. Motability Operations, which runs the Scheme, will begin engaging with customers about the proposed changes in spring 2026. Proposed changes to the leasing package will undergo disability impact assessment by the Motability Foundation, which oversees the Scheme, before any changes are approved, announced and implemented. As the Scheme evolves and we fully understand the impacts changes may have on disabled people, the Foundation will also need to consider how its grant programmes best support those most in need.
To more strongly combat the issue of misuse, the Motability Scheme is creating a new Special Investigations Unit. While the overall rate of misuse has remained stable, and the vast majority of customers use their vehicles in the way they are intended, the growth in customer numbers means more cases are being investigated. There are now around 80 people who are dedicated to tackling misuse of Scheme vehicles who join the newly formed Unit. Motability Operations also plans to strengthen data-sharing arrangements with government and police agencies to enable quicker, more effective action where misuse is identified.
Commitment to disabled people
While some change is necessary to ensure future longevity, the Motability Scheme remains committed to our core purpose – providing mobility to disabled people, many of whom have no choice but to use private transport because of inaccessible public transport and infrastructure across the UK. The Motability Scheme commits to:
No changes for customers in current leases. Changes to the Scheme would relate to new leases.
Continuing to provide a range of around 40 to 50 vehicles available to lease with no Advance Payment
Motability Foundation and Motability Operations will continue to subsidise and provide grant funding for the ongoing provision of Wheelchair Accessible Vehicles, while also funding adaptations to support over 82,000 customers with essential mobility solutions.

Motability Foundation will continue to provide grants to support people with the most profound needs to access the Scheme, having awarded £59.3 million in 2024/25 to help over 10,000 customers benefit from essential mobility solutions.
Nigel Fletcher, Chief Executive of the Motability Foundation, said:
“We understand the challenges disabled people face in accessing reliable and accessible transport, and how important a Motability car is to Scheme customers. The changes to tax reliefs imposed on the Scheme in today’s budget statement mean the Scheme will need to evolve. We are working hard to minimise price increases for customers and are taking steps to assess the impact of potential changes to the leasing package. Our focus remains firmly on protecting the Scheme for those who need it most.”
Andrew Miller, Chief Executive of Motability Operations, said:
“An evolved Motability Scheme will continue to put the disabled people we serve at the heart of everything we do. Changes to evolve the Scheme will involve understanding what matters most to disabled people, working closely with Motability Foundation.”
-ENDS-
Notes to editors
About the Motability Foundation:

The Motability Foundation is a registered charity set up in 1977.

We fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.
About Motability Operations:
Motability Operations runs the Motability Scheme, which gives disabled people a lifeline, connecting them to life-changing independence and freedom.
Through the Scheme, disabled people receiving a qualifying disability allowance can choose to exchange their allowance for a good value, accessible vehicle lease.
We play an essential role in supporting disabled people with accessing work, healthcare, education and training, keeping them connected and improving their chances of getting a job and staying in the workforce.

On average, Scheme users are able to work an additional two days per week and for every £1 of disabled people’s allowances spent on the Scheme, there is £1.50 of benefit for the UK's economy, including supporting 34,000 jobs across the UK.
We negotiate with manufacturers and partners to provide users of the Scheme with affordability and choice. On average, the Scheme is cheaper than alternative options, and includes insurance, breakdown, tyres and servicing.
Scheme changes
In Spring 2026, we will engage Motability Scheme customers about how the Scheme’s proposition (the features of the package) will change. We will look at all features to understand what matters most to disabled people and meets their mobility needs. We expect that any changes will be in line with the wider retail market – what most people could access privately.
Key facts about the Motability Scheme
Disabled people who use the Scheme:
860,000 disabled people exchange their enhanced mobility allowance to lease cars, wheelchair accessible vehicles (WAVs) or scooters on the Scheme
Median income is £18,400 – around half the UK average.
The average age of people who use the Scheme is 52 and around 60% are female.
56% of customers use, or have used, a wheelchair to be mobile. 35,000 people use WAVs (converted vehicles) and a further 60,000 have adapted vehicles.
Not all of our customers choose to drive the vehicle themselves. A fifth (20%) do not drive and 43% rely on another driver - typically a family member or carer.
Addressing barriers to mobility:

87% of disabled customers on the Motability Scheme believe they would face barriers to getting car finance without the Scheme.
Almost half (48%) of those who have tried to access insurance privately have been priced out - quoted premiums they could not afford.
Impact of the Scheme:
Contributes £4.3 billion to the Uk economy, meaning for every £1 of disabled peoples’ allowances, £1.50 of economic benefit is generated.
Scheme supports 34,000 jobs in communities across the UK.
One in five people say their Scheme vehicle improved their job opportunities, and it allowed them to work two more days a week on average.
Tax reliefs: all tax reliefs are passed through to customers, pound for pound, and are factored into the total cost of the lease over three or five years.

OP posts:
YorkshireGoldDrinker · 03/12/2025 16:08

I could be wrong, but I think Britain has the most complicated tax system in the world. That's not an exaggeration. There's a reason why accountants struggle a lot.

Here is the pile of paper for 2018/19 and 2019/2020, respectively.

The UK tax code has tripled in size since 1997. 20,000 pages. In contrast, Hong Kong's tax code is just 276 pages.

We're very good at over-regulation, ie killing off businesses. That's plain to see especially now.

It's a small wonder why anyone has ambition to build and create something new in this country. Ambition isn't rewarded unless you know the right people.

Motability Operations statement
Overthemhills · 03/12/2025 16:09

FFS - what advantage in going round and round in circles on the same shit. Abusers, fakers, free, tax exemption, not free, genuine etc.

Do people regularly derail other threads to just sound off about something vaguely related to the topic?

What I wanted to discuss was the changes and the impact to users not who fakes their itchy anus.

OP posts:
taxguru · 03/12/2025 16:10

YorkshireGoldDrinker · 03/12/2025 15:53

I think that's always been taxed. Like everything else in this short life. Someone is trying to apply logic to taxation policies. That never ends well.

There is NO logic to the tax system. When I started studying it in the 1980s, I vividly remember our first tax lecture. The first words of the lecturer was that tax isn't logical and tax isn't sensible so don't waste your time and brain power on trying to apply logic to the tax rules. He said all you need to know is to understand and learn the tax rules/laws - nothing more, nothing less! He said that past students have screwed up exams by trying to apply logic and reasoning to questions and especially if their own knowledge/memory was patchy. It stood me in good stead for my 40+ years working in tax! I remember that very first lecture every single working day. It's what I've passed on to numerous trainees/colleagues/clients over the years.

Interested in this thread?

Then you might like threads about these subjects:

TheFairyCaravan · 03/12/2025 16:11

taxguru · 03/12/2025 15:27

@LiveLuvLaugh

If a disabled person wants to pay money from their own pocket for a swish car, why shouldn’t they?

Indeed they should. But they should pay VAT on the extra, just like a non disabled person has to pay VAT on their car purchase/lease. The VAT exemption should only be for the basic models. Everyone thinks VAT is a "luxury" tax, so indeed, if someone wants a "luxury" car, then they should pay VAT on the extra.

Please can you tell me what’s “luxury” about needing an automatic because you can no longer drive a manual due to your disability? What’s “luxury” about needing a boot large enough to take a hoist so that you can fit your mobility scooter or folding power chair in? What’s “luxury” about needing a car that is high up so it’s easily accessible?

I’d love to be able to jump in a small hatchback and go about my day, but I physically can’t. It’s fucking impossible. The things I absolutely need on a car, and that’s just a small list, are not bloody luxuries.

Overthemhills · 03/12/2025 16:13

I’m going to ask MN to take the thread down because I’m not going to be accused of deliberately starting a disability bashing thread when my only daughter is profoundly disabled and the VAT exemption being removed by Motability is directly related to what concerns me.

Imagine if asking about the cost of divorce got regularly derailed by people talking about chlamydia or underage sex because sex is part of a marriage. It’s fucking pointless

OP posts:
PollyPlumPeach · 03/12/2025 16:13

PandoraSocks · 03/12/2025 13:59

As demonstrated above, the changes won't satisfy those who see disabled people as not deserving of support to live their lives as fully as possible.

You can have a full life without needing to drive a Merc or a BMW

YorkshireGoldDrinker · 03/12/2025 16:16

This reply has been deleted

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YorkshireGoldDrinker · 03/12/2025 16:17

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TheFairyCaravan · 03/12/2025 16:21

PollyPlumPeach · 03/12/2025 16:13

You can have a full life without needing to drive a Merc or a BMW

Edited

Yes, you can. However when I had a BMW on Motability the advance payment was cheaper than that of a VW Tiguan. That BMW was also, a hell of a lot cheaper, to buy retail, than the Skoda I have sitting on my drive. This has nothing to do with cost, it’s everything to do with appeasing the jealous fuckwits who’ve been spreading hate for months because they think disabled people are living the life of Riley.

YorkshireGoldDrinker · 03/12/2025 16:24

TheFairyCaravan · 03/12/2025 16:11

Please can you tell me what’s “luxury” about needing an automatic because you can no longer drive a manual due to your disability? What’s “luxury” about needing a boot large enough to take a hoist so that you can fit your mobility scooter or folding power chair in? What’s “luxury” about needing a car that is high up so it’s easily accessible?

I’d love to be able to jump in a small hatchback and go about my day, but I physically can’t. It’s fucking impossible. The things I absolutely need on a car, and that’s just a small list, are not bloody luxuries.

What's a reason why someone who used to drive a manual now can only drive an automatic? I'm not trying to be goady, I'm looking for a simple answer with no anger or abuse, okay? If you'd rather not answer, that's fine, too.

Piggywaspushed · 03/12/2025 16:25

Not trying to be goady, my arse.

Use your imagination.

LighthouseLED · 03/12/2025 16:27

YorkshireGoldDrinker · 03/12/2025 16:24

What's a reason why someone who used to drive a manual now can only drive an automatic? I'm not trying to be goady, I'm looking for a simple answer with no anger or abuse, okay? If you'd rather not answer, that's fine, too.

I’m not that poster, but I can’t drive a manual any more because I have an issue with my left foot so can’t operate the clutch reliably.

(Not a Motability user, but just giving an example)

YorkshireGoldDrinker · 03/12/2025 16:28

Piggywaspushed · 03/12/2025 16:25

Not trying to be goady, my arse.

Use your imagination.

No. I want an answer. If a simple question can't be answered, then the whole conversation is null and void as nobody can ever learn from the topic at hand.

LadyKenya · 03/12/2025 16:28

Overthemhills · 03/12/2025 16:13

I’m going to ask MN to take the thread down because I’m not going to be accused of deliberately starting a disability bashing thread when my only daughter is profoundly disabled and the VAT exemption being removed by Motability is directly related to what concerns me.

Imagine if asking about the cost of divorce got regularly derailed by people talking about chlamydia or underage sex because sex is part of a marriage. It’s fucking pointless

I agree, it is pointless, a waste of time.

YorkshireGoldDrinker · 03/12/2025 16:29

LighthouseLED · 03/12/2025 16:27

I’m not that poster, but I can’t drive a manual any more because I have an issue with my left foot so can’t operate the clutch reliably.

(Not a Motability user, but just giving an example)

Okay. That's an acceptable answer and a valid reason to drive an automatic. Thank you.

TheFairyCaravan · 03/12/2025 16:30

YorkshireGoldDrinker · 03/12/2025 16:24

What's a reason why someone who used to drive a manual now can only drive an automatic? I'm not trying to be goady, I'm looking for a simple answer with no anger or abuse, okay? If you'd rather not answer, that's fine, too.

One of my disabilities, I have many you see, has left me with permanent nerve damage and weakness in my left leg so I don’t have the strength to operate a clutch.

Piggywaspushed · 03/12/2025 16:30

YorkshireGoldDrinker · 03/12/2025 16:28

No. I want an answer. If a simple question can't be answered, then the whole conversation is null and void as nobody can ever learn from the topic at hand.

Given you just said disabled people were 'crying like babies' I don't think much learning will go on, to be truthful.

Overthemhills · 03/12/2025 16:30

@YorkshireGoldDrinker

Im not sure why you are so vitriolic.

Imagine if you had a profoundly disabled child. I do.

It wouldn’t be a luxury to put your child in a wheelchair instead of on their first trike. It certainly isnt for me.

Anyway, your constant derailing is so VERY helpful. But can you please stop.

Do you mind if I continue discussing the changes to the leaseholders of Motability in cost to the leaseholder? I have concerns about what Motability Operations has said about WAVs in particular and with how that sits at odds with the sudden rise in advance payments on WAVs because my severely disabled 8 year old who cannot walk or talk or eat daughter will need to hand back her WAV next summer.

Is that alright with you? Would you like me to jump on your threads and refer to statistics and opinions that are somewhat related to your thread topics?

OP posts:
YorkshireGoldDrinker · 03/12/2025 16:31

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

YorkshireGoldDrinker · 03/12/2025 16:32

TheFairyCaravan · 03/12/2025 16:30

One of my disabilities, I have many you see, has left me with permanent nerve damage and weakness in my left leg so I don’t have the strength to operate a clutch.

Also an acceptable answer. Thank you.

fuckweasel · 03/12/2025 16:32

YorkshireGoldDrinker · 03/12/2025 16:24

What's a reason why someone who used to drive a manual now can only drive an automatic? I'm not trying to be goady, I'm looking for a simple answer with no anger or abuse, okay? If you'd rather not answer, that's fine, too.

Because many common adaptations, ie hand controls, can only be fitted on an automatic.

YorkshireGoldDrinker · 03/12/2025 16:33

Overthemhills · 03/12/2025 16:30

@YorkshireGoldDrinker

Im not sure why you are so vitriolic.

Imagine if you had a profoundly disabled child. I do.

It wouldn’t be a luxury to put your child in a wheelchair instead of on their first trike. It certainly isnt for me.

Anyway, your constant derailing is so VERY helpful. But can you please stop.

Do you mind if I continue discussing the changes to the leaseholders of Motability in cost to the leaseholder? I have concerns about what Motability Operations has said about WAVs in particular and with how that sits at odds with the sudden rise in advance payments on WAVs because my severely disabled 8 year old who cannot walk or talk or eat daughter will need to hand back her WAV next summer.

Is that alright with you? Would you like me to jump on your threads and refer to statistics and opinions that are somewhat related to your thread topics?

One of my posts got reported, so this thread is a lost cause to logic and reason in my humble opinion. If providing useful information is what you consider derailment, then I have nothing more to offer.

Have a nice evening and I bid you a lovely rest of the week.

YorkshireGoldDrinker · 03/12/2025 16:34

fuckweasel · 03/12/2025 16:32

Because many common adaptations, ie hand controls, can only be fitted on an automatic.

That's very weird, but you've given me something to research, thank you.

Overthemhills · 03/12/2025 16:37

@YorkshireGoldDrinker
yes logic is all about not being goady while being deliberately provocative, isn’t it?
Would you like to know about how many disabled babies are born in the UK every year?
Or how pre-term birth can leave lasting effects, which can be disabling?
Would you like to know what kinds of disabilities children can have that warrant an award of DLA for mobility?

OP posts:
Somuchgoo · 03/12/2025 17:06

To put this into context for the complainers here. My school age daughter gets medium care and low rate mobility.

She can't manage the 10-minute walk to school, if we go anywhere where I can't use my arms to carry her, I take a sling so she can go on my back, or a large push chair (she's seven but small). My husband often drops us off outside places and then goes to park, because it's too far or takes too long for her to walk, and if she does, her energy will be depleted by the time she gets there. Her issues with mobility and energy stem from a serious and ongoing brain injury. I can't even pop to the corner shop at the end of my road with her and back without giving consideration to whether she can manage it, what's her energy level like, and whether I can manage the shopping and her if she can't.

She does not qualify for a mobility car. She does not qualify free blue badge. (Thank goodness for parent and child parking spaces, is all I can say!!) If you're not coming under the severe mental impairment criteria (I don't know much about that so not saying that is any more or less stringent, I just don't know), but looking at physical disability, the bar is incredibly high.

They aren't giving these cars out like free samples at the supermarket, and those that get them are not getting the free deal that people think they are!

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