Who should get the delay repay money for train ticket?

[MarmaladeMarxist]

The payer, or the traveller?

I occasionally travel by train for work - I have the use of a company card to pay for things like this.

Last week this happened and I had a nightmare journey with a cancelled train, long wait on a platform with no shelter in driving rain, replacement bus etc. As I was travelling in the evening to stay overnight (with a family member, not in a hotel) and attend a meeting first thing in the morning, I wasn't late for the meeting despite being 3 hours late arriving.

This means that I can claim delay repay and get a full refund on the ticket - but should this money be paid to my company (who paid for the ticket) or to me (who had the inconvenience and stress of a horrible cold wet journey)?

I’ve never worked for a company that had a policy on compensation and it’s down to you to claim it and provide a bank account for it to be paid into - it doesn’t go straight onto the credit card. So I keep it when this crops up.

I also had it for a cancelled flight recently, ticket refund went on credit card but compensation came to me so again I kept it.

Repaid to the purchaser, ie your company. Unless it's a small company and you can ask them if you can have it?

I’d ask your company or, at least, read your contract carefully. I’d be nervous to having signed something to say it was their money.

I had a flight I was taking for work cancelled; the compensation was £500 and it was paid to me. I didn’t choose this, my work did it. The compensation is for the inconvenience to the individual traveller

Ask the Trainline You must be eligible for something

If I have ever claimed then I have done it directly with my personal details and not via the corporate booking portal. So my company would not know if I was delayed and whether I claimed it back or not

You can have it repaid to any account you want but I’d check with your company that it’s ok to reclaim it yourself.

Where i work it goes to the traveller. The company had already incurred the cost. Its the traveller that was inconvenienced.
You can choose to have it paid into your bank.

A true refund should go back to the company as they will more than likely have to pay for additional travel, hotel etc at the time

delay repay is all about your compensation. My company doesn’t pay any more or less if it takes me 7 hours rather than 3.5 to get somewhere the night before because of track issues. It’s not them stood for hours at 11pm at night

I once had a truly dreadful night in a Premier Inn, topped off with no hot water in the morning and a fire evacuation in the rain.

They gave me a full refund on their 'great night sleep guarantee' but they would only pay it to the card i booked with. It felt like a right punch in the guts - why should my boss get his money back for my personal discomfort?

Bah.

Should go to you, unless the journey is cancelled so no need to travel.

Companies always try to make a quick buck where they can.
It's like the managers who pool tips all year to use for the Christmas drinks instead of paying out to show appreciation for their employees.

It’s classed as a refund not compensation so it goes back to the company who paid for the ticket not the traveller. If it was compensation it should go to the traveller.

it clearly states that it is compensation.

I got attacked by bedbugs on a work trip. Full refund. To my employer.. not the person covered in itchy spots, worrying about the house being infected!! Definitely not fair. But likely inevitable.

It is the opposite. NRCT can be downloaded online. It says 'not used for travel' is refund, and Delay Repay is compensation.

It’s literally the exact opposite of what you’ve just posted. Why would you actually post that?

When that's happened to me I've had it, company doesn't know whether or not the trains are delayed, you can get a repay on a quarter of an hour delay which isn't usually that much.I usually use any repayment to get a taxi or take away as am later than I should be. Odd to think I don't think I've ever had a delay in the morning. If that happened it might be different because it would have affected work.
If the delay is at the start of the journey then that means you have to do some meticulous recording of what time train was supposed to arrive, what time it did arrive, what time your connecting train was, what train you had to get instead etc. would employers have to make doing that as a requirement for the money to go to them, without that you can't claim, you'd have to do the claim in work time too. This would affect employer as well rather than just you at the end of the day.
Actually in the morning it could go towards a taxi instead of the bus to get to where your employer was sending you and after liaising with employer might be easiest to just keep the repayment and offset it against any claim for the taxi etc
Now in years gone by I worked for the civil service, don't know if it still.is the case but the subsistence you got increased after a certain number of hours away from base, so that would need to be taken into account too I guess ( but no longer a civil servant)

I know it's not the point but if your train was delayed on your way home how would your employer know that unless you were on timesheets and it affected subsistence payments.
When I've claimed it on personal journeys I just have it paid into my PayPal. It doesn't go back onto your card, and if course there is no requirement to pay by card, you could pay by cash

The payer.

Which company let your work know you were eligible for a refund? I've never had that happen. It would be really handy to get notifications like that.
And how do you know which trains are likely to get cancelled? It would be good to know this so I could avoid them or if on my own time and it didn't really matter much if I was delayed, I could consider going for those instead. I have claimed for personal journeys that have been over an hour delayed and not been too bothered as the repayment paid for a take away and a taxi rather than a bus with a bit left over. Well I guess that's what compensation is meant for

I keep mine. I wouldn't even claim it if work wanted it back.

How on earth is it theft?

In my branch of the Civil Service it's because you're being paid for the work time until you get home, including the delay time. You can then have that as TOIL. The tickets are paid for by the employer, not you and you cannot be seen to benefit twice (TOIL plus delay repay).

In my work (or in any company I have worked for) if any delay related money had to go back to the employer, people would just refuse to travel.

That might not be possible in all jobs but in mine you are essentially doing them a favour when travelling away from home, as our job works perfectly well at home so it’s often for a meeting or workshop that could be done remotely easily enough if it had to be

How is it theft ? The compensation is for being delayed