Who should get the delay repay money for train ticket?

[MarmaladeMarxist]

The payer, or the traveller?

I occasionally travel by train for work - I have the use of a company card to pay for things like this.

Last week this happened and I had a nightmare journey with a cancelled train, long wait on a platform with no shelter in driving rain, replacement bus etc. As I was travelling in the evening to stay overnight (with a family member, not in a hotel) and attend a meeting first thing in the morning, I wasn't late for the meeting despite being 3 hours late arriving.

This means that I can claim delay repay and get a full refund on the ticket - but should this money be paid to my company (who paid for the ticket) or to me (who had the inconvenience and stress of a horrible cold wet journey)?

It should be to you. Your employer wasn’t inconvenienced neither were the financially out of pocket. They got the service they paid for - you available and ready for work at the pre designated time and place - you however had three extra hours of your free time taken up by freezing, wet, uncomfortable travel conditions.

The payer.

I keep the Delay Repay but don’t mention it. I travel a lot for work, regularly delayed, I claim it there and then, on the website of train company, takes a few minutes.

I travel alot for work. My work would have no idea if I was delayed or inconvenienced on my return leg...how would they know? Ive always had the delay repay money back to myself

What i can't wrap my head around is why anyone would even disclose it to their employer?

Technically that’s theft from your employer which is seen as a pretty serious crime.

My company policy says it has to go to them, however there is literally no way to pay it back to them!

But how will they ever know it was even requested?

I work for an airline and delay compensation is paid to the passenger as they were the inconvenienced party. However a while ago my domestic flight got was cancelled and the airline booked me a train journey instead. The train was severely delayed and we were told onboard to claim delay repay compensation but the train company wouldn't pay me as I didn't buy the ticket.

That doesn’t matter. Delay repay is a scheme for the people who pay for their tickets to get something back.

It's supposed to be compensation, to say sorry for the inconvenience. It would go back onto the card of original payment. If that's your personal card then work would never know as long as you kept it quiet. However if it's a company card, obviously it will automatically go back to them and you can't ask for it.

Oh well. Litterally nothing will make me give my employer £200 when ive been sat at Euston for hours due to issues on the line...

When you set up the delay replay account you choose the account details for any refunds

Why would you not apply if it goes to the company? Surely you could do this in works time?

Just don't claim it then.

You're stealing from your employer.

I pay for my children’s train fares and always give them the money because they suffered the delay.

For work is expect the same, unless there’s a published
policy saying otherwise.

No, it isn’t. The delay repay scheme is compensation. It’s different from a refund. Exact same as air travel compensation. Airlines are very clear that the compensation is for the traveller, not for the person who paid for the ticket so if one person claims for everyone then you must have the named travellers permission to claim on their behalf and must tick to say that you will distribute the money to them. Train delay is the same. It’s classed as compensation, not a refund.

Any company trying to get you to give them your compensation would probably lose that if you challenged your contract.

It's compensation for the time, frustration and emotional energy expended. It belongs to the traveller.

It’s compensation for the traveller’s inconvenience. I’d be questioning the morals of any business that would rather its employees simply inconvenienced and not compensated. I love a delay repay, especially with an expensive ticket 💰

Yes, it is.

Delay repay is for the person who paid for the ticket.

My company views it as compensation for the inconvenience and so the person travelling gets it. Also, someone has to set up a delay repay account and actually apply. The travel company we use to book trains wouldn’t know if there was a delay (all automated) so wouldn’t set up an account and apply for it.

No, it isn’t. It’s compensation for the traveller which is why it doesn’t get refunded onto the payment card, you choose where it gets paid to. Because it’s compensation for the traveller claiming, not a refund for the ticket (which was still used).

No, it isn’t. It is literally defined as a nationwide scheme to provide compensation to delayed passengers.

It's down to your companies travel policy, but. If I paid say for my parents to go to see a gig and there was a problem with the train I would expect them to claim and keep the money, they were the ones inconvenienced.

My work buy my train tickets up front but any delays and compensation we are told to claim for ourselves and keep the money as we were inconvenienced

Ok. Keep stealing from your employer, it's not my problem.