Why do large companies still use Evri?

[WellErrr]

I am so fed up of parcels either never arriving, or arriving weeks later.
I am now totally unable to buy from companies whose products I use and need (such as Next and M&S) because they give no alternative other than Evri.

I ordered shoes for my daughter weeks ago from Next. They were marked as delivered after ages, but hadn’t been so I got a refund and bought her some others. Then 2 weeks later, the shoes arrived out of the blue and I’ve had several emails now saying they’re going to charge me. If I return them, it will be through Evri who won’t turn up, OR will cost me loads as they are heavy.

That’s just one example but nothing ever just gets delivered with Evri for me. I really don’t think I’m alone in this….so WHY oh why do these companies keep using them!? They must be losing so much business.

Evri are rubbish here too, whereas Royal Mail will be delivering on my road at some point in the next hour, we get the letters (woman) and the parcels (man) in the same van every day, always between 11 and 12-30 without fail.

Surely the way to go has to be for firms to declare who they use so we have the option not to buy and to avoid thd stress caused by horrendous delivery services?

Our Evri driver is brilliant. It's Royal Mail that sucks in our area. I do my best to avoid shopping with anyone who uses them, but sometimes I find out too late, or I really need that one item, but I'd say that the majority of parcels I've had delivered by RM are either damaged, missing or late.

Never had a problem with them and get parcels nearly every day, our local guys is great. I find them better than any other delivery company.

I'm pleased to see it's not just me that is very happy with Evri. In fact, we haven't had any issues with any delivery company here in rural SW and we get deliveries most days. (Being rural, online orders are almost a necessity.)

Sorry that OP and others have so much trouble. Do you all have easy to find addresses, with a safe space available if you aren't home?

Evri beats the RM here I find them really efficient unlike RM

When I rule the world, I plan to change the law so that companies have to state which company they use before you commit to the purchase.

Couldn't you just set up a nationalised parcel delivery company and outlaw all of the others?!

It must be so local. Our Evri driver is lovely. She always comes at roughly the same time, is friendly and knows where to leave things if I'm not here.

Evri is fine in my area. Always on time. Local delivery driver is a really nice chap who'll go out of his way for us. We have far more problems with Royal Mail (although they have got a lot better recently).

I think it should be law that you are told who the parcel carrier will be and you have to tick a box to say you have read it, before paying for any online order. Poorer parcel carriers would I think up their performance if that was the case.

If it ended up costing more and making click and collect a better option where it exists, no bad thing.

I'm not a fan of RM anymore. We only ever seem to get deliveries on the same two days every week, which is odd considering the supposed next-day target for first-class mail.

RM are also very sly with their pricing structures - a lot of very standard-sized cards are now classified as 'large letters' and cost over £3 to send first-class.

Not to mention the effective withdrawal of next-day (overnight) delivery in many, many areas by making the last collections from most pillar boxes 9am - so realistically, first-class will be two days from when most people can get to the postbox.

Yes but Evri are the only company not to use the safe space. Every time we are out they leave parcels on the front door step in view of the road even in bad weather. Even if we are in, they ring the bell once and have gone without waiting to see if we are in. I fill in the feedback on the delivery every time it happens but nothing changes. I can see from others' posts it is a local issue but why bother to ask for feedback and then not act upon it.

Evri is good with me. You need to complain to the companies not Evri. It’s them who have the contract w Evri, not you, so Evri customer service won’t really do much RE you.

next should’ve been contacted and sent out another pair

return via Evri and ask for a receipt. If they go awry you have proof is postage

evri seem to be good in some places and shit in others but I’ve never had any problems w them

Are you near a branch of next? If so just take them back there . If you work full time this might not be possible but maybe take them back to a branch of Next near to your work .

Evri is good for us here. It’s Royal Mail I dread to see

Evri is the best round here, but I guess it comes down to the individual driver.
Royal Mail or yodel are the worst performers…

think I heard Evri and DHL are merging soon.

We had a wonderful Evri delivery guy and he then got a job with Amazon. Since then, every single parcel due to be delivered has either been “lost” or undeliverable as we were not at home to answer the door. We have a ring doorbell, so I know Evri are lying to me when they state that we were not at home.

That’s v interesting as Amazon use Evri.

Large companies use Evri. because it’s cheap and has wide UK coverage.

Another who’s never had a problem with Evri. The delivery guy has been doing it for 12 years and is friendly and efficient. I sold a lot on eBay a couple of years ago, big parcels, used Evri to deliver and never had a problem with lost or damaged items. I’ve had problems with DHL and Yodel. I really think it’s luck with any delivery company.

Cost is the short answer!

My company has always used DPD but recently we’ve started selling more lower cost items & more accessories. The margin is just too low to used DPD for those so we’ve started using Evri for those.

I think varies between area and also driver. Ours is fine at the moment but used to be awful. If I see yodel have my parcel, I die a little inside as it either gets lost or takes ages to arrive.

Evri is the best round here, I’ve had no issues at all. I’d pick them over most of the others, given the choice.

I use evri for my online business. They deliver hundreds of parcels for me every month. Yes the occasional one goes astray, but that's inevitable.

Where I am the MO seems to be for the parcel to go AWOL for a couple of weeks. The online tracking just freezes, before the parcel turns up damaged, like the 10 kilo sack of dry catfood that had clearly been left out in the rain and repacked - inside there was a torn bag of soggy cat food inside a clear bag with an Evri warehouse address on it and the original box misshapen and taped up.

Or sometimes they admit they damaged it and tell me I'll have to contact the sender for a replacement.

Luckily nothing was irreplaceable and the sender did send replacement items without quibble. But annoying nonetheless, especially when it takes 2-3 weeks longer than expected to get anything.

Hate them with a passion. Cost must be why they are used.

Hermes was the worst where I am, Evri not much better but I agree with previous posters that it’s quite delivery driver dependent. Evri got better for us when we had a really good driver who actually read the safe place instructions etc. He’s left Evri, citing the absolute hell of working for a courier and now Evri has returned to leaving the parcel by the front door and then sending an email to say it’s “safely” delivered. My front door opens onto the pavement and parcels are regularly stolen - this happened just two days ago. The only answer is to complain to the retailers who are the couriers’ customer and who will claw back money from the courier. This may be the only thing Evri et al will listen to. This doesn’t work so well if it’s a Vinted parcel or something like that.

I know the targets drivers are set are pretty harsh and they can end up working for nothing. Perhaps if people were treated fairly they wouldn’t cut corners.

I notice that Evri only ask for feedback when they are told by the delivery driver that the parcel is successfully delivered, they don’t collect feedback from every customer only the successful deliveries. Information about unsuccessful deliveries might prove helpful if they want to improve. I am sure they present these falsely positive stats to the retailers. In the dying days of the Hermes brand they withdrew from Twitter as that was too much of a public pasting. So they’ve shape-shifted but I am not sure they have really improved overall. To be fair they have some stiff competition for the worst courier prize.