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Police arrest parents who slate school on class WhatsApp

1000 replies

noblegiraffe · 29/03/2025 09:29

A primary school sought advice from the police after '“a high volume of direct correspondence and public social media posts” that had become upsetting for staff, parents and governors.' and the police response was to send 6 officers to their house to arrest the couple making the posts and put them in a cell all day.

Although the couple sound like an absolute pain in the arse who should pack it in, 6 police officers seems like a teensy bit of overkill, particularly with the amount of crime currently going uninvestigated. But with schools faced with spiralling numbers of vexatious parental complaints, something needs to happen. I think some unions are starting to offer legal advice and template solicitor letters for this situation.

https://www.thetimes.com/article/d8c8566b-99b1-45c6-814b-008042d74a3a?shareToken=6deab807d148cf7695ed4d9d3664c51e

Police arrest parents who complained in school WhatsApp group

The couple were detained in front of their daughter and kept in a cell for eight hours over their messages on the app as well as emails sent to the school

https://www.thetimes.com/article/d8c8566b-99b1-45c6-814b-008042d74a3a?shareToken=6deab807d148cf7695ed4d9d3664c51e

OP posts:
Thread gallery
13
Thatcat · 29/03/2025 11:38

RickkysFish · 29/03/2025 11:14

What makes you say that?

What have they done, other than advocate for the child who has complex needs? They don't look like your typical chavs and it sounds like they were tetrad in an irresponsible manner. What is vexatious communication on what's app? How does criticising something about school on what'sapp differ to criticising them over a drinks at the pub or coffee at the local cafe?

I hate rude and aggressive people but sometimes you can find them among school staff, and sometimes among school parents. There are some school secretaries that seriously lack any professional or social skills same for some parents but school has got to remain professional. I'd not want my child at this school.

edited for ridiculous typing

Edited

Their intimidating behaviour at teachers, whose hands are absolutely tied between the funding they receive and wanting to deliver the best they can for students in exchange for very little remittance. One can petition the school and local gov in a impactful, respectful manner, by working with the school to understand where the gaps are, gathering evidence, asking for constructive meetings for solutions, signatures from other concerned parents. The way they went about it was intimidating is harmful to staff.

It seems obviously to state, but digital media has a much wider reach and is open to much more interpretation than a chat in the pub. A radio producer such as this father would be very aware of that.

I don’t know these people. They don’t have to be chavs to behave poorly, which they have. Hopefully this will give them pause for thought.

Flossflower · 29/03/2025 11:39

noblegiraffe · 29/03/2025 11:20

Follow the school complaints procedure.

I'm not sure why the couple in the article had such a problem with the deputy head being appointed acting headteacher while a recruitment process was ongoing. That's just normal and tbh if they kept banging on about it to the school, what was the school supposed to say?

I am sure a lot of schools do this to give the deputy head experience for when they apply for a headteacher job. However, sometimes this comes down to friendships when the deputy is not up to the job. If you have vacancy you should advertise it.
Usually I am on the side of the school when they deal with parents but they have to accept that parents talk between themselves and on WhatsApp groups, just like teachers talk about dreadful parents and pupils.
I do think 6 police officers is way over the top. It’s not like there is no other crime in Hertfordshire to attend to.

noblegiraffe · 29/03/2025 11:40

PreesHeath · 29/03/2025 11:34

I think there should be policies in place to protect people from harassment. But I don’t think the police should be involved unless a criminal threshold is reached, which in this case it wasn’t.

But the police are the people who decide whether the criminal threshold has been reached. That's their job!

OP posts:
lostintherainyday · 29/03/2025 11:41

Thatcat · 29/03/2025 11:38

Their intimidating behaviour at teachers, whose hands are absolutely tied between the funding they receive and wanting to deliver the best they can for students in exchange for very little remittance. One can petition the school and local gov in a impactful, respectful manner, by working with the school to understand where the gaps are, gathering evidence, asking for constructive meetings for solutions, signatures from other concerned parents. The way they went about it was intimidating is harmful to staff.

It seems obviously to state, but digital media has a much wider reach and is open to much more interpretation than a chat in the pub. A radio producer such as this father would be very aware of that.

I don’t know these people. They don’t have to be chavs to behave poorly, which they have. Hopefully this will give them pause for thought.

Do you have information that wasn’t in the article?

What was their intimidating behaviour? The article doesn’t describe any. In fact it makes a point that neither the school nor the police could detail any.

Sending less than 2 emails per week is not intimidating behaviour in and of itself.

Mareleine · 29/03/2025 11:42

noblegiraffe · 29/03/2025 09:43

The bloke looks to be the local Lib Dem councillor. I'm not sure Lib Dems are generally violent and aggressive towards the police.

I'm dying with laughter at this one OP it's just such a reach. I don't think someone's politics is a good predictor of who is going to be a twat and who isn't. But people who are extremely over-invested in politics of any colour, on the other hand...

madroid · 29/03/2025 11:43

This is shocking. What happened to the right to free speech?

They ban the parents from the school then complain when they need to send a lot of messages about their child with epilepsy? And 45 emails over 6 months is only 7 in one month. The school itself probably sends more messages than that to parents.

It’s hard luck if the parents have a disparaging opinion about the school but it is their right and the school should not be making vexatious complaints and wasting police time. There was no evidence and the charges were dropped.

Thatcat · 29/03/2025 11:44

lostintherainyday · 29/03/2025 11:41

Do you have information that wasn’t in the article?

What was their intimidating behaviour? The article doesn’t describe any. In fact it makes a point that neither the school nor the police could detail any.

Sending less than 2 emails per week is not intimidating behaviour in and of itself.

The staff were intimidated by the posts. The dad was banned from the school grounds because of his behaviour. Did that happen because he was being nice and respectful? Please.

dapsnotplimsolls · 29/03/2025 11:44

Flossflower · 29/03/2025 11:39

I am sure a lot of schools do this to give the deputy head experience for when they apply for a headteacher job. However, sometimes this comes down to friendships when the deputy is not up to the job. If you have vacancy you should advertise it.
Usually I am on the side of the school when they deal with parents but they have to accept that parents talk between themselves and on WhatsApp groups, just like teachers talk about dreadful parents and pupils.
I do think 6 police officers is way over the top. It’s not like there is no other crime in Hertfordshire to attend to.

I think most school staff have the sense not to criticise pupils or parents on WhatsApp etc. That's what the staffroom is for 😁

noblegiraffe · 29/03/2025 11:45

Mareleine · 29/03/2025 11:42

I'm dying with laughter at this one OP it's just such a reach. I don't think someone's politics is a good predictor of who is going to be a twat and who isn't. But people who are extremely over-invested in politics of any colour, on the other hand...

Edited

Tbf it wasn't an entirely serious comment.

But I don't think there's any real suggestion that 6 police officers were needed for their own safety.

OP posts:
Abacadus · 29/03/2025 11:45

What were they complaining about regardless the school? I'm very confused

noblegiraffe · 29/03/2025 11:46

madroid · 29/03/2025 11:43

This is shocking. What happened to the right to free speech?

They ban the parents from the school then complain when they need to send a lot of messages about their child with epilepsy? And 45 emails over 6 months is only 7 in one month. The school itself probably sends more messages than that to parents.

It’s hard luck if the parents have a disparaging opinion about the school but it is their right and the school should not be making vexatious complaints and wasting police time. There was no evidence and the charges were dropped.

Edited

45 email chains involving multiple emails, not 45 emails.

It's also clear from the article that the emails weren't all relating to their child.

OP posts:
CwmYoy · 29/03/2025 11:47

John Cleese would some it up - "Dreadful people!"

derxa · 29/03/2025 11:48

I’m sure the parents caused a lot of distress but arresting them in front of their three year old was terrible. The upset caused to the children was not justified Six police officers FFS

MarzipanAndFrenchFancies · 29/03/2025 11:48

I listened to Times Radio this morning, which included an interview with one of the parents. They were very sympathetic towards the parents (one if whom was their own producer) and outraged at the police. It was very one sided.

The article is disingenuous. They publish a couple of whatsapp messages, but not any of the emails that led to the police visit. They talk about 45 email 'threads' in six months, but not the total number of emails.

Let's say that out of the 26 weeks, the school was open for 19 weeks, the rest being holidays. Let's say each email threads contained 3 emails from the parents in total, this is a guess we don't really know. That would mean that the parents were emailing daily, and on some days twice daily.

We dont know for certain, because the parents have hidden behind the description of 'email threads'.

The reporting of this story is too cosy for my liking. Which makes sense when thr subject of the story is a Times employee!

AintNoPartyLikeANumber10Party · 29/03/2025 11:49

Shanzeleezeh · 29/03/2025 10:27

The responses on this thread are insane. Have any of you actually read the article?

Obviously the parents didn’t do anything wrong because the case was dropped. The “large volume of emails” was because the parents were banned from speaking to the teachers in person despite their daughter having epilepsy.

Bitching about a school or teachers on social media isn’t illegal.

Meanwhile raging antisemite David Miller is on Twitter inciting violence against Jews but despite multiple police complaints they don’t do anything about it.

The two tier policing in this country is terrifying. Forget America, we should all be deeply concerned about the encroaching totalitarianism here.

All of this!

This was an inappropriate overreaction by the police - and school. I wonder how often this has happened in the past but hasn’t been reported because the parents aren’t in the media?

Cherrysoup · 29/03/2025 11:49

Only takes 2 communications for the Telecommunications act to be used. What a pair of numpties. Just put your kids elsewhere if you dislike the school so much. We have banned at least 2 parents from the property, one is extremely physically violent, another is verbally aggressive, wouldn’t be astounded if there was more to it than just verbal aggression (possibly mh issues given the level of aggression, or maybe I’m just lucky that I haven’t encountered that many aggressive parents?)

In a former school, one parent leapt across the desk to attack a parent. Her husband, a local police officer, had to restrain her.

Fioratourer · 29/03/2025 11:50

If this school were not supporting their child’s needs they should have moved her. Emailing about head teacher appointment seems very bizarre. It’s never ok to complain on social media about schools. Difference of opinions happen and not everyone will get on. It must have been full on for the police to get involved.

lostintherainyday · 29/03/2025 11:50

Thatcat · 29/03/2025 11:44

The staff were intimidated by the posts. The dad was banned from the school grounds because of his behaviour. Did that happen because he was being nice and respectful? Please.

How were the staff intimidated by the posts in a private WhatsApp group and private Facebook group, that they wouldn’t have been able to see?

Did I miss the part of the article that explained this, or even said what the “intimidation” was? Or have we reached the point in the thread where people start making up their own version?

MadamePeriwinkle · 29/03/2025 11:50

Purplewallsrock · 29/03/2025 10:38

Child with epilepsy means the school will have had mandatory epilepsy training from the local hospital usually a whole morning with explicit sign off on how to safely administer the medication. There will then be a written care plan for the child again directly from the hospital. The parents do not need to be involved as intermediaries. School would actually be in trouble if they followed advice from the parents that was not in the hospital care plan or against the training they received.

This.

Not only that, the likelihood is that if a full blown seizure occurred you'll need to be dialling 999 and paramedics will be administering any drugs necessary.

blackbird77 · 29/03/2025 11:50

Parents are not banned from a school premises for just “being annoying” or “sending lots of emails”. They must have been physically or verbally threatening members of staff, coming onto school premises screaming aggressively or if the headteacher has a reason they would cause distress or compromise the safety of staff and other students at the school.

Last week my colleague gave a girl in her class a detention for repeated behavioural issues that impacted the class and the parents stormed into reception after school screaming, asking for my colleague to be bought down to reception so they could “smash her face in”. Our useless headteacher and SLT won’t ban them from the site and my colleague is still expected to meet them face-to-face on parents evening. Happened to other colleagues too - parents sending death threats, reporting them to the police, stalking them to their car, wanting to dress them down, all for giving their child anything from a mild reprimand to a detention.

noblegiraffe · 29/03/2025 11:51

lostintherainyday · 29/03/2025 11:50

How were the staff intimidated by the posts in a private WhatsApp group and private Facebook group, that they wouldn’t have been able to see?

Did I miss the part of the article that explained this, or even said what the “intimidation” was? Or have we reached the point in the thread where people start making up their own version?

You missed the bit about the high volume of direct correspondence with the school?

OP posts:
cakewench · 29/03/2025 11:51

noblegiraffe · 29/03/2025 11:20

Follow the school complaints procedure.

I'm not sure why the couple in the article had such a problem with the deputy head being appointed acting headteacher while a recruitment process was ongoing. That's just normal and tbh if they kept banging on about it to the school, what was the school supposed to say?

Honestly, this.

If this man was a former governor themselves, then he should know the process. The governors hire the new head, why wasn't he harassing them?

For those suggesting weekly, or twice weekly, meetings isn't too much to ask, well yes of course there are cases where that's reasonable, however it all changes if the parent isn't a reasonable person. (I'm using diplomatic language here, so in case I'm not being clear: just because there's a child with needs, doesn't mean their parent isn't a fucking wanker who thinks the world revolves around him and isn't above weaponising his child's condition to get more attention for himself. In which case, at our school, that parent would be meeting with a member of SMT and the concerns would be sent to the teacher via that channel)

We don't know, because we aren't there. But if all of these things have been implemented, if the parents are no longer able to meet with the teacher for example, that suggests to me that there is a lot more to this story.

If they have been banned from the premises, I do not understand why they wouldn't take their child to another school. Surely if these are reasonable parents, with such a misunderstood pillar of the community as this father, they will thrive elsewhere, where the staff are more willing to work with them and not be so obstructive to their needs?

roaringmouse · 29/03/2025 11:52

TheCastleDoesNotReply · 29/03/2025 11:23

Personally I find it shocking that this has occurred and that the poor child involved has been forced to move schools.

If the police or school had any evidence of harassment the case wouldn’t not have been dropped. It’s Kafkaesque to be arrested and not even told what you are meant to have done wrong.

Contrary to many comments on this thread, there is no evidence of harassment. It appears there were private comments in private whatsapp and facebook groups over which the school has no jurisdiction, any more than they can control what people say during a conversation in their home or a café. These aren’t public communications.

Then there were 45 emails to the school over a six month period. Given their child had epilepsy and other disabilities and the school had prohibited any other form of communication that doesn’t seem excessive. In many cases if a child has medical conditions contact between school and home even on a daily basis is required, and often mandated by EHCPs so is no indicator of harassment without any information on the content and purpose of those emails. Furthermore, it sounds like the school itself had caused the volume of email to be so large by preventing any other form of communication between the child’s parent and teachers, not even

Meanwhile, banning parents from the premises when there is no evidence of verbal abuse or physical aggression to staff is unacceptable. That must have made the little girl feel very uncomfortable and distressed, that she had to be collected from the school gate. They even prevented parent teacher meetings taking place which for a child with disabilities is a breach of the Children and Families Act 2014 and the SEND Code of Practice 2015. Banning her parents from even watching her school play is vindictive and shows that the staff were not reasonable. The impact on the child doesn’t seem to have been considered anywhere in this.

Sadly, I have seen similar behaviour in action from unscrupulous Head Teachers, trying to drive children with medical conditions/ disabilities out of their schools to save money on provision. They demonise the parents, treat them and their children appallingly, try to silence them from telling others what is happening, trying to police private communications outside school jurisdiction and prevent parents seeking support from others and trying to implement illegal policies to override legislation, for example telling parents who are also staff of Governors that they must report any negative comments about the school that were part of private conversations, without permission to use this personal data for organisational purposes.

It’s very telling that the school’s ultimate aim was clearly for the child to leave the school and that is what the police “recommended”, so clearly what the school had asked for as police are hardly experts in educational provision. The school seems to have tried to make the situation so unworkable that the parents would have no choice but to move their child and cause her all of that disruption.

Given the case was dropped and the school and police have declined to provide any account of their behaviour (which would have avoided the reputational damage of this being publicised) it seems highly unlikely they had any sufficient justification for their behaviour to this child and her parents, and more likely simply a case of them trying to bully a family into silence for expressing anything other than positive views about the school.

Education is the wild west and schools and Local Authorities ignore legislation and statutory regulations with impunity. OFSTED needs replacing with a proper regulator which will enforce education law, rather than leaving it to individual parents to do so, and levy significant fines of Local Authorities and schools who break it, alongside stripping professional qualifications from the staff involved and barring them from work in the sector, in line with how effective regulators in other sectors work.

Absolutely agree, especially the final paragraph.

lostintherainyday · 29/03/2025 11:53

MarzipanAndFrenchFancies · 29/03/2025 11:48

I listened to Times Radio this morning, which included an interview with one of the parents. They were very sympathetic towards the parents (one if whom was their own producer) and outraged at the police. It was very one sided.

The article is disingenuous. They publish a couple of whatsapp messages, but not any of the emails that led to the police visit. They talk about 45 email 'threads' in six months, but not the total number of emails.

Let's say that out of the 26 weeks, the school was open for 19 weeks, the rest being holidays. Let's say each email threads contained 3 emails from the parents in total, this is a guess we don't really know. That would mean that the parents were emailing daily, and on some days twice daily.

We dont know for certain, because the parents have hidden behind the description of 'email threads'.

The reporting of this story is too cosy for my liking. Which makes sense when thr subject of the story is a Times employee!

I am now wondering if my child’s school is harassing me 😅They email much more frequently than that!

lostintherainyday · 29/03/2025 11:55

noblegiraffe · 29/03/2025 11:51

You missed the bit about the high volume of direct correspondence with the school?

No, but I clearly missed the bit where it said that correspondence was intimidating. Can you point it out?

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