Moved home the day before lockdown. The gas and electricity supplier was literally unreachable, needed to set up an account/do meter readings etc. Twice I managed to speak to a human but each time they were in the wrong department but couldn’t transfer me!!! But would promise a call back from the right department, that would never happen! This went on for over a year! I put in a complaint to the energy ombudsman and got offered a pitiful £50 compensation. They then did set up the account but in the wrong details (given to them numerous times by that point) so they then wouldn’t speak to me on the phone as I wasn’t passing security so I STILL couldn’t sort anything out! What a shit show!!
I then lost my little boy during pregnancy and completely lost the ability to deal with it any longer. I was in the depths of grief and loss.
It is still ongoing and they say we owe tens of thousands at this point. It’s so stressful I seem to have developed some kind of PTSD around it now. I just cannot deal with it or sort it, and of course I’m completely trapped as can’t leave the provider due to the debt. It literally keeps me awake at night and I worry about it so much. It’s become such a huge problem I don’t know what to do anymore and I know it’s not going away and only getting worse.
I feel so aggrieved that I tried very hard to sort this out, I rang, emailed, tweeted them you name it, I did it. Now I have this huge debt because they wouldn’t set up the account, so couldn’t choose a tariff etc have been charged all this energy at the highest rate on estimated readings. Just seems so unfair and they were so utterly shit, and I am paying the price literally, emotionally, mentally. I have cried on the phone to them multiple times, they have bloody broken me!
Another one is a cracked or failed crown, it’s not painful but I know I’ll need to get it sorted at some point, but am dreading how hideously expensive that will be.