When you call a call centre, and you’re asked for your policy number what type of caller are you?

[Rescue2024]

6 digit policy number.

a) 1,2,3 - 4,5,6
b) 1,2 - long silence 3,4 - long pause 5,6
c) 1,2,3,4,5,6,
d) 123456
e) 1, 2, 3, ‘hello, can you hear me? Yes I can … 1, 2, 3, 4, 5, 6

and if you work from home/in a call centre what type of delivery do you prefer?

light hearted after a long week at work 😀

I'm an A 😄...however I'd love to know what the call handlers actually prefer!

I'm a d

exactly

this is a MN unofficial poll!

C

But, if there's any letters I go to pieces. I can't say J for Juliet under pressure. I say things like J for Jeff or Juke box or something ridiculous.

ha ha

c for….. cup of tea

sorry? Was that T for tango

B, and when I worked in one, I preferred B.

You've forgotten to add the caller who, when asked for their 'six digit policy number' rattles off some 12 digit number which, after some back and forth, turns out to be their Npower electricity account number.

You forgot "policy number? What's that? No I don't have it. I can give you my name? It's Smith"

I am
f) 1 BEEP 2 BEEP 3 BEEP 4 BEEP ... followed by #

B.

You could do an actual poll you know. They're very exciting but not enough people use them. Please do a new post with a poll.

A here but I would prefer some verbal signal the person on the other end has heard rather than my just carrying on regardless.

Oh I honestly don't care, as long as you don't just shout the same incomprehensible letter louder
Someone said F for fuck the other day and I was "yep, I can hear that is F and not S, all good"

I'm not on that list.

I'm a: 1 2 micropause 3 4 micropause 5 6

I’m an a
unless the policy number has dashes or spaces after 4 digits and then I do 4 digits at a time

i would be happy to adjust to call taker preference. I just want to be efficient and get the call done quickly.

C

I used to go with B but found myself talking over the call centre worker's acknowledgement of the first two numbers.

See, the pause makes me want to fill it in the fear it will turn in to a hello? Can you hear me, are you there e) 😂

I said Y for wanky the other day by accident instead of Y for Yankee

V for virgin seems to be a hit with my call centre agents. E for Edam, S for sofa... 🤦
In my defence I am ESL and never learned these properly in formative years, could not be arsed later (my own fault) so I just shoot out first thing which comes to my mind and is around me🙈

I would be B.

My DH is annoying and would say twelve, thirty four and fifty six.

A for me!

Nooooo that always blows me off course!

F. "Sorry, I don't have that information to hand right now", whilst usually making the call hands free in the car 😬

This. Added, "hold on, where the fuck is it FRED, where the bloody hell is the policy number? NO not the other number, that number. Oh FFS".

Or in the school playground on hands free whilst casually speaking to the teacher

I'm the three letters at a time with long pauses. I don't know why I do the long pauses.
DH is the funniest because he knows half the phonetic alphabet if that's what you call it.
I've heard him say alpha, X ray then vindaloo 🙄

a). Always give long numbers in sets of three.