When you call a call centre, and you’re asked for your policy number what type of caller are you?

[Rescue2024]

6 digit policy number.

a) 1,2,3 - 4,5,6
b) 1,2 - long silence 3,4 - long pause 5,6
c) 1,2,3,4,5,6,
d) 123456
e) 1, 2, 3, ‘hello, can you hear me? Yes I can … 1, 2, 3, 4, 5, 6

and if you work from home/in a call centre what type of delivery do you prefer?

light hearted after a long week at work 😀

Oh and I know the phonetic alphabet because I worked in a call centre. That helps. I have to call the police a lot in my current job and they are always impressed and think I'm military!

Vindaloo is fine. Because you know it's V.

B for Bed isn't. (And dead, wed, said, med, fled...)

🤣 I love those

My dad taught the phonetic alphabet to me when I was little, he was in the navy and loved showing me off at the Christmas party, fond memories

I work in the webchat side now but when I was on the phones I preferred C. E use to do my head in and make me lose the numbers 🤣 x

I’m B… I always try to leave the pauses long enough for them to type, but I often pause too long and they go ‘Yep’ over me saying the next number. Then I speed up but they speed up with the ‘yep’ too so it’s a mess. How fast should one go?

I'm a B with short pauses.

I also know my phonetic alphabet - because that's the sort of thing that lives rent free in my head instead of useful stuff.

I’m a… trying to drive and just wish they’d take my name.

Somewhere between A and B. If there are double numbers in the middle, for example, I will pause after them. So 1, 2, double 3 pause 4, 5, 6.

I'm a c), but as a former call centre worker I would always start with "good morning/afternoon, my policy number is 1,2,3,4,5,6".

I always use the phonetic alphabet for letters.

The one thing I hate as a customer is when they ask for phone number or something, and you read it out to them as 07777 777 777, and they read it back to you like 07 777 77 77 77. How on earth am I supposed to know if that's the same number?!

I used to work in a role where I took a lot of payments via phone and the ones that got me were the people who insisted on giving their long 16 digit card number, where the numbers are already conveniently grouped into 4 sets of 4, in groups of 3 instead. Psychopaths.

Deliver it how you want. We’re just grateful you’ve got your policy number ready and that we’re not trying to find your account from your name and date of birth that you entered wrongly when you set your policy up or by your first line of address and postcode when you moved 6 months ago and didn’t bother telling us. 🤣

Or "policy number? I KNEW you would ask for that"

Great. So you haven't got it then even though you knew?

A. And if that means the end of my number isn't a nice chanty 3 my eye will twitch but I'll learn to live with it eventually.

Six digits? Is that all? Piece of piss.

Try calling UPS and having to read out their 18-digit alpha-numeric tracking numbers.

My DB reads his like

1 (long pause)

2 (even longer pause)

Um

3 (possibly small clear of throat)

little whistley noise as if finding place

Um

4 (silence)

.

.

um

.

.

.

.

.

.

5?

I don’t think I ever heard him get to 6 before the anguished gurgle from other side of phone followed swiftly by ‘Mr X? can you confirm 1234567890abcd?’

It is admittedly a long time since I’ve listened to him make such a call and possibly he would not get away with it nowadays.

Particularly when his ‘Yes that’s it’ confirmed both his number and his glee at a piss-take successfully achieved.

Lethal.

The phonetic alphabet is the one with the symbols for some of the sounds, such as th and sh, and dipthongs such as "ae" for the "a" sound in cat or the "ei" sound in hay.
There doesn't seem to be one official name for the one we're talking about. I've heard it called military and seafaring.

a.

It's like giving someone your phone number. Even if you can reel off 11 digits without a breath, it will completely flummox the other person, unless you either say 07123 456 789 or 0712 345 6789

Is it M for Mother or M for Mike?

I don't like the long silences between!
I'm thinking to myself hurry up! Sometimes I have to say (very nicely obviously) ... And the rest of it?

Used to be called the radio alphabet.

Mike

I call it the NATO alphabet, and it’s Alfa rather than alpha due to pronunciation issues in different countries. It’s been basically the same since 1956 (I think)

i know it, but cannot use it on the spot, nor can anyone use it with me. My brain just does not connect the word to the letter or vice versa.

if I happen to have the number, I group based on how the numbers sound best together. So I might read a group of 4, then a group of 3, then a group of 5. Pretty sure they hate me at times 😂 ( I do this with phone numbers too, I say all phone numbers in different way usually and I know a lot of phone numbers. My phone number I would say the first 5, then 3 and then 3. My dad’s number is 4, then 3, then 4. House numbers are usually first 5 then 6)

but it’s rare I have the number available, I’m the I really don’t know where that number is, can you look me up by postcode, email, etc etc 😂

I read out groups of 4, long card number style.

I also have to phone the police in my job and I use the phonetic alphabet. Many years ago, my favourite people I had to call at work were the Lloyd’s Bank IT team. Great bunch of people, they often opted for a L for Leather, V for España etc

A easier for me and easier for them I think as a caller and callee (made u word)