Would I be able to report an oil company for delivering oil to an old and bad tank

[Squaremozaic]

My mother is in her 70s. For a few years I was noticing some behaviours in her that leads me to highly suspect some form of dementia and likely a behavioural type. She's displaying behavioural and mood stuff and waning comprehension. The local GP office where we are both patients and I am known are useless. I raised concerns a few times but they keep citing 'any memory loss?' to me.

As for memory loss - it's not extremely obvious. Maybe it looks like she's forgetting to behave or something. I don't know. It's definitely behavioural, mood, waning comprehenion, poor spacial awareness as in placing chairs and furniture in bad places and in front of and behind doors so you can't really open them.

Anyways she was told last year by an oil delivery driver that the oil tank has to be replaced by the next fill.

She has completely ignored this and she's completely argumentative and combative about this. Not to the oil company but to me. She has no comprehension on the consequences involved for ignoring this.

I am thinking about reporting the oil company for continuing to deliver oil to an old and rusty and failing tank. They really should not be putting any oil in the tanker any more but they are doing it.

Where do I report the company to. I think if the company was reported to an environmental agency they will be forced into stopping oil deliveries and then maybe my mother's hand will be forced into dealing with this.

Or will I take the issue to the GPs and explaining them the seriousness of what's involved.

They are delivering oil to a bad tank.

Will I email the company with account holders name and number and request for them to remind her that the tank needs replacing.

All of this could be done within a few weeks done and dusted but she's dragging it out and out and burying her head in the fucking sand. I really think it's sign and symptom of something much more though.

I don't have a dementia diagnosis but I strongly suspect it's dementia. Doctors won't help me. They keep requesting for memory loss as a sign when I am observing other behaviours. A diagnosis can take years too.

There's this crap that needs to be dealt with with a failing oil tank.

The delivery company is delivering to a bad tank. They are doing so much wrong.

Wouldn't she just go to another oil delivery company if the original company refused to supply her anymore?
Can you sit down with her ( with someone else she respects or a neighbour?) and just thrash out the cost and mechanics of a new tank? Maybe it's overwhelming for her.

@Squaremozaic just say your writing on her behalf as she's suffering from dementia symptoms. Just focus on the practical rather than the emotional.
Firstly, can they advise on the cost and best way to go about changing the tank.
Are there any schemes for elderly or vulnerable clients to help with this?
What can they do in the circumstances. She needs the oil, the tank is not safe, but they keep delivering it.
What solution can they offer in this case?
At the very least you need to know they will stop filling the unsafe tank.
They will want to retain her as a customer and should respond to you professionally. If you don't understand anything they say ask for clarification.
Once an outcome has been reached make sure it's all in writing. If possible you should be getting email copies also.
If you need paperwork from her account make sure you've got it to hand.
You can simply tell her your just helping her by getting some information and guidance.

If your mum is that argumentative and dead against getting the tank replaced then the oil company reminding her will do no good at all
stop blaming them ignore your mum and get it sorted

Is Your Heating Tank Unsafe? – BoilerJuice (boilerjuicecloud.com)

So if they stop delivering and your mum doesn’t replace the tank will you keep blaming them for her having no heating ?
take some responsibility yourself

I think you need to request a referral to geriatric services from your mum's GP immediately, OP - if this means you need to say you've noticed some memory problems then do that. It shouldn't take years to get a diagnosis of dementia.

In the meantime, book a service visit for a time when you can be there too and talk to the engineer with your mum.

It's not my home or my property or asset. I was willing to do this earlier in the summer for her too but she exploded to me one too many times. I got a rough quote on costs involved. A new tank will come in under 1000 and the works involved will be another few hundred.

I was willing to budget 2000 for the work and replacement but she was a nasty piece of shit to me one too many times. It's not my tank or my property. However it is the family home and she's wrecking the place unknowingly. She's going to be without oil and heat anyways eventually when the tank fails. I don't want that either.

I am in an impossible situation. She has no comprehension of anything beyond beyond herself any more.

I fully understand what you are saying OP- and to those people who are saying 'just sort it out.' If she won't agree and won't pay, how exactly will it get sorted out?

Just another thing you could mention to her; we had to wait about 6 weeks for the workmen to be free to change our tank; which in winter, is a disaster! The rules of tank safety have changed and we needed to get a better base built. It's better to get it sorted on a timescale she is in control of than it be an emergency replacement.

I think it's mean to want to report the company.
If she has as little understanding as you say then surely she needs to be in residential care.

Hello I am trying to the best I can but I am up to so much battle from her. She wants to maintain control as much as possible over everything but she won't do it either. It's impossible. She shouted so much shit and abuse to me back in June over something else and she left me suicidal. I was ready to send 2000 grand on the works but after that, no. It's her property and her asset but yet she won't do it either.

She can still do a lot of her own stuff. She can do daily living tasks and care. However there's definitely more stuff happening with her like confusion. GP won't help me and my concerns. She likely won't go into a nursing home untill he deteriorates further.

You're totally overthinking this.

You ring up, say "hi I live at xxx address and was told my oil tank needs to be replaced. Please can you help me organize that?"

It doesn't have to be so difficult!

What exactly is complaining about the company going to do about your situation? Will you just continue to complain about any company that deliver oil at the request and payment of your mother - the tank owner?

So ultimately you are going to leave your mother without heating? Coming into autumn? Is there an environmental officer you could complain to about the tank and potential dangers of it? Maybe they could request your mother has to get it fixed.

Either you apply for power of attorney

www.gov.uk/power-of-attorney

Or you step away.

You could write to the Directors of the company and say that as you are not the customer but have concerns die your mother could they look into the matter further otherwise you may feel inclined to contact a regulatory body.

No need to get nasty with the company, this is all down to your mother's stubbornness.

Can you go ahead and organise getting the tank changed? The responsibility is on your mother as the owner, if she’s unable to organise it then she needs someone else who can. I don’t think getting the delivery company involved will help.

I remember you posting about this a few months ago.

It does you no good sitting on the fence. Either take action or take a back seat. Stop saying but this & but that. It's not your problem. It's not harming you.

It will force the company into stopping deliveries to her and it will force my mother into dealing with it and replacing the tank. I can help replace it but she has to be willing to do it too. Currently she wants to maintain all control over it and she won't do it.