Would I be able to report an oil company for delivering oil to an old and bad tank

[Squaremozaic]

My mother is in her 70s. For a few years I was noticing some behaviours in her that leads me to highly suspect some form of dementia and likely a behavioural type. She's displaying behavioural and mood stuff and waning comprehension. The local GP office where we are both patients and I am known are useless. I raised concerns a few times but they keep citing 'any memory loss?' to me.

As for memory loss - it's not extremely obvious. Maybe it looks like she's forgetting to behave or something. I don't know. It's definitely behavioural, mood, waning comprehenion, poor spacial awareness as in placing chairs and furniture in bad places and in front of and behind doors so you can't really open them.

Anyways she was told last year by an oil delivery driver that the oil tank has to be replaced by the next fill.

She has completely ignored this and she's completely argumentative and combative about this. Not to the oil company but to me. She has no comprehension on the consequences involved for ignoring this.

I am thinking about reporting the oil company for continuing to deliver oil to an old and rusty and failing tank. They really should not be putting any oil in the tanker any more but they are doing it.

Where do I report the company to. I think if the company was reported to an environmental agency they will be forced into stopping oil deliveries and then maybe my mother's hand will be forced into dealing with this.

Or will I take the issue to the GPs and explaining them the seriousness of what's involved.

I did but they won't deal with me because I am not the bill payer or something like that.

Unless if I email them now before she places another order.

They still won't deal with me due to data protection.

Phone up pretending to be her. I do that sometimes when dealing with my mothers disasters!

And if I am pretending to be her - what do I say? That's never going to work. Pretending to be her and asking them not to deliver any more oil until she replaces the tank. Then in however more weeks she will phone them and get another oil fill. If I could pull this off, I would.

She has intention of replacing the tank and it's not a money issue. She has the money. She had no comprehension on the consequences of ignoring this.

Can you take charge of getting the tank replaced?

I’m pretty sure responsibility lies with the householder. She’d be responsible for the clean up bill if it leaked.

I tried to explain that an oil leak can be huge and she wrote me off. Shes apathetic and doesn't understand.

I could do that but she wants to maintain control at all times and she won't let me make any alterations in any way. She's extremely combative and argumentive.

I worked for one of the big ones years ago and I'm sure they were not allowed to fill a tank like this and could get into serious trouble for doing so - it was a long time ago though

Hmm, seems like it is the responsibility of the owner, although they really shouldn't be delivering oftec.org/consumers/off-gas-grid-heating-guides/liquid-fuel/storage-tanks

It's an old tank maybe cast iron I don't know. It's nearly 35 years old. It's severely rusty in parts now.

I have no idea what to do. I know my mother won't deal with it.

Where do I report the company to for delivery oil to a bad tank?

It is your mother’s responsibility as the tank owner. The oil company have warned her about it. Would you rather they left an elderly lady without fuel, heating etc? I don’t think so.

This is a mum problem you need to sort out with her. If your mum is no longer able to make responsible decisions you need to look at POA so you can make good choices for her.

Could you get someone from the Fire Brigade to come and have a word with her?

Why don’t you stop trying to get the company in trouble and deal with the actual issue which is your mum being an irresponsible tank owner.

I think you need to contact the CEOs office in the oil company and explain the situation. Don't be aggressive, just explain how her tank is unusable and obviously she needs the oil. It's a very bad optic for them to seem uncaring to someone who's clearly vulnerable. Get permission from her (if you can) to speak to them and then say you're on her behalf. Given the circumstances it would be unreasonable for them not to deal with you.
Obviously it's not their responsibility to replace the tank but they might have a discount scheme for certain clients. Or at least they can stop delivering to the faulty tank.

It is the tank owners responsibility not the suppliers. They aren't doing anything wrong.

I would get the boiler service person to declare it unfit. They have to inspect the oil tank ans fuel line as part of annual service.
However they often say it needs replacing in a few years cause they want the work. Mine is old but ' OK for now' but they would definitely notify if really dangerous

She would likely be without fuel and heating and likely a home when that thing leaks.

She would t get any service done. Full stop. She won't do it.

Will I send an email and tell them that she's unaware that I am writing this and explain that she's unwilling to change the tank and request for them to remind her to replace the tank.

I haven't a clue what to do.

We had a plastic tank. Couple of years ago, the delivery driver took a good look at the side and said that we could have delivery this time but it probably would be the last they would allow- the plastic had white marks on it, which he said were stress marks and it was on its way out. (It was- it was very old)

He said that they were perfectly within their rights to refuse to deliver. While it is the homeowners responsibility, if they were merrily pumping 1000L of oil and it split, I'm sure environmental agency would want to know why they didn't check the tank was ok.