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Something really mad has happened to my bank account and I don't get it. Or maybe I'm losing my marbles and that seriously frightens me.

81 replies

MadamClench · 09/05/2024 18:19

In the last month someone, who is not me, has opened an ISA in my name and transferred my own money from my savings account into the ISA (within the same Bank). So I have an ISA. Except I had already set up an ISA with a completely different provider.
Then - all of my direct debits were cancelled - cue lots of emails informing of this (including insurances, TV Licensing, utilities etc. Not cancelled by me.

I feel like I'm going mad. Bank treated it as 'impersonator fraud' and conducted an investigation. No other attempts have been made to take money from my bank accounts or savings!
I'm still having trouble reinstating the direct debits and explaining for the umpteenth time to people that I didn't cancel anything and nor did I set up an ISA with my bank because if I had I'd have been breaching the HMRC rules about maximum yearly savings. I've had umpteen calls with the bank and they stress that my accounts are absolutely safe now and they've cancelled the ISA, moved the money back into my usual savings account.

I keep thinking I've had some kind of black out or something. I sometimes lose focus and can't remember where I've put something or whatever. But for this thing I'd have had to have gone online, browsed the banks ISA rates and deals, chosen the ISA, applied and then instigated the transfer of funds. I HAVE ABSOLUTELY NO MEMORY OF THAT although I absolutely DID research ISA's on MSE AND applied for the one I chose via there with a different unrelated provider and that one went through fine.

Have anyone heard of something similar as a type of fraud, and if so, what on earth is in it for the fraudster???? Or should I go and see my GP.

OP posts:
beetforever · 09/05/2024 18:21

Bank treated it as 'impersonator fraud' and conducted an investigation

And? conclusion?

coldcallerbaiter · 09/05/2024 18:23

Who else has your login details?
Are they written anywhere or are they held online? Do you have a pin on your phone texted to you when you login? Or use pin sentry with a card, or is it on a phone app?

MadamClench · 09/05/2024 18:23

Sorry, I think they're still investigating and they are completely separate from the mainstream banking system apparently. So the customer services can only tell me there is an investigation but they can't tell me anything else.

OP posts:

Interested in this thread?

Then you might like threads about this subject:

beetforever · 09/05/2024 18:23

and your other thread last week?

In the process of gathering together/ordering the savings statements for the last year I've been sent an email from a savings account I'd forgotten I had which has no money in it now because I moved savings from it in summer of last year.

what's going on OP?

Terrribletwos · 09/05/2024 18:24

Sounds like your bank account was hacked somehow?

MadamClench · 09/05/2024 18:26

Only I have my login details. I have a bank app and they're in my head.
I use a phone app and my laptop which is also pin protected and no one else has those details or uses my laptop, ever.
Yes I get a code sent every time I want to do something with my account i.e. make a payment. My phone locks almost immediately I finished whatver I'm doing on it so I have to log back into to it every time I want to use it.

OP posts:
MadamClench · 09/05/2024 18:28

I don't know what's going on. Except over the years I've had various savings accounts which, when the period of higher interest expired, I moved the savings into higher interest accounts.

OP posts:
MadamClench · 09/05/2024 18:28

@beetforever why do you say it like that?

OP posts:
beetforever · 09/05/2024 18:29

so in the last few weeks

you’ve just inherited a very large amount

paid off your mortgage

discovered a savings account that you have no record of and worried HMRC investigating fact you didn’t pay interest on it

and now this

I’m going to hedge a bet that DWP / HMRC are conducting an investigation and you have started this thread as trying to show evidence that you didn’t realise you tried to squirrel away money so that you could carry on claiming

i’m right aren’t i?

beetforever · 09/05/2024 18:30

MadamClench · 09/05/2024 18:28

@beetforever why do you say it like that?

i’ll bow out
but i suspect you’re worried and you should be

uncomfortablydumb53 · 09/05/2024 18:30

Can the fraud department( which is separate from Banks customer services) actually trace the movement of the money, IP address etc?
This would show if the transactions came from your devices
If you are having " blackouts" or gaps in your memory do see your GP as this MAY be a sign of something Neuro going on eg TIA or simply stress

MadamClench · 09/05/2024 18:31

Absolutely not. Oh my god, why do you say that?

OP posts:
uncomfortablydumb53 · 09/05/2024 18:32

Ohh I'm a slow typer and x posts with others
I'm not surprised you're worried

MadamClench · 09/05/2024 18:32

I'm worried that I'm going mad not that I'm in trouble. The only time in my entire life I've had any money apart from my income from my career was last year when my DAD DIED. FFS.
What a hateful person you are.

OP posts:
MadamClench · 09/05/2024 18:33

And money that I save from WORKING REALLY FUCKING HARD.

OP posts:
beetforever · 09/05/2024 18:34

you paid off your mortgage on £23k a year before tax with savings as well

impressive

anyway as i say… i’ll bow out and hide thread

HappierTimesAhead · 09/05/2024 18:35

I am really confused as to whether you think you have been hacked or whether you think you have blacked out?

MadamClench · 09/05/2024 18:35

And HMRC are not conducting an investigation - I am about to submit my tax return and have an accountant to help me do it becasue I've never done it before. She told me what info I need to give her for the appointment.

But if my bank account has been hacked WHY and to what end????

OP posts:
beetforever · 09/05/2024 18:35

HappierTimesAhead · 09/05/2024 18:35

I am really confused as to whether you think you have been hacked or whether you think you have blacked out?

and on the other thread worried that HMRC investigating fraud

BarcardiWithGadaffia · 09/05/2024 18:36

Which bank is it? They must have had an application for an ISA, does anyone know your national insurance number?

I'm not sure what a scammer would.gain j this situation, to cancel direct debita theyd have to know who they were all with and do it individually wouldn't they?

Unless the bank computer is at fault

MadamClench · 09/05/2024 18:37

No I didnt pay off my mortgage on £23,000. per year.
I retired from the NHS and used some of my TAX FREE lump sum payment to pay the £17,000 left on my mortgage. OK???? My NHS pension amounts to £23,000 per year. OK???????

OP posts:
EthnoBotanist · 09/05/2024 18:37

Don't worry OP. The bank will be able to tell who made these transactions from the IP address.

HappierTimesAhead · 09/05/2024 18:38

MadamClench · 09/05/2024 18:35

And HMRC are not conducting an investigation - I am about to submit my tax return and have an accountant to help me do it becasue I've never done it before. She told me what info I need to give her for the appointment.

But if my bank account has been hacked WHY and to what end????

Is that a genuine question because there is only one reason for hacking/scamming etc and it is to steal money.

MadamClench · 09/05/2024 18:39

I never said I was worried HMRC was investigating fraud!!! @beetforever
Show me a quote from that thread that says I'm worried HMRC are investigating me. And then Piss off.

OP posts:
beetforever · 09/05/2024 18:39

MadamClench · 09/05/2024 18:39

I never said I was worried HMRC was investigating fraud!!! @beetforever
Show me a quote from that thread that says I'm worried HMRC are investigating me. And then Piss off.

I have tried calling HMRC but it's impossible to speak to someone now as they've got a clever screening thing which, unless you say the right thing (which for me would be the wrong thing, IYSWIM) you get redirected to the online Self assessment site. Which DOESN'T tell me what to do or how much trouble I'm in.