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How to improve my reputation at the firm?

58 replies

autisticconsultant · 29/04/2024 11:22

  1. Will not tell anyone here what firm it is, where it's based etc. to protect my privacy and stop people from finding out where I am based and complaining about me (snitches!)
  2. Recently burnout after sliding off my meds for ptsd caused by sexual abuse and violence from dad and cousin
  3. Started job at same time as coming off meds, epic burnout
  4. WARNING: contains a lot of technical jargon re autism, so if you don't know much about autism don't read this
  5. Just started my career at Company X, had a shit and awful time bc I suffered from burnout, put on a final written warning as the practice I am in is old school and the partner did not believe my underperformance was caused by my autism
  6. The resourcing guy then put me on a very unique project that deals with exclusively calling strangers, dealing them ranting at me about their problems with our client, then ends with me recording all of that and trying to solve complex problems too. All my calls are monitored as are no. of customers contacted. If you know anything about autism, you'd know that this not autism friendly
  7. The resourcing guy Andy didn't tell the manager on my engagement my autism and in my first week, I almost got thrown off bc Andy didn't understand why I couldn't tactfully deal with clients complaining to me about how shit our client company is without making the client company look bad
  8. Eventually, I picked that shit up
  9. During my time there, I hit my financial target and chased down the second highest amount of debt ( one of the performance metrics is the amount of money I can secure from debtors)
  10. In my final week , unfortunately, I mixed up some exam dates and slid off the project early, but didn't tell the manager until he found out from my counsellor snitching on me... I didn't tell my manager bc by the time I found out it was a mistake, my replacement had already been found anyway
  11. The client also complained about me accidentally cc'ing an external customer of theirs into an email chain where they were discussing what they can do about the customer's account ( not much cos the client is incompetent and I know what I did wrong-- I should be more careful re email etiquette next time). This is not a data leak bc the only data they were discussing was the client's data and they were all contactable via email
  12. The manager also told me off for deleting some files and then recovering them from the recycling bin … he pointed out it was a wider pattern of me doing things before asking/not informing people of things when they happen/ poor stakeholder management
  13. All of those aren't material to the engagement except for the client complaint
  14. I had to write my own self-evaluation and send it to manager. I was honest with the points I need to improve on:

Points to improve and how:
a) Refresh Excel data analysis skills by attending courses provided by company
b) Communicate more with senior stakeholders before taking action i.e., know when I am making an important decision and inform the senior stakeholders about it before I take action
c) Stop assuming stakeholders know everything I do so that I can inform stakeholders when I change things i.e., when I changed the statuses of some customer interactions on the spreadsheet over the weekend, I should have informed MANAGER X as he needed to ensure the client reporting was accurate day-to-day; I should have explained to MANAGER X too that sometimes clients promised to pay etc. and then a few days late would email me with a problem they found and refuse to pay, thereby changing their status
d) Strike the right balance between problem solving myself and knowing when to lean on others for help e.g., whilst I have been proactive in reaching out to XX employees to help me, I should have spent more time explaining the issue to them instead so the problem could be solved quicker
e) Enhance ability to make perform well in time-restricted situations i.e. through practice, ensure I do not sacrifice quality when finishing tasks to time restrictions

OP posts:
TallulahBetty · 30/04/2024 11:53

You are rude, and hiding behind the 'oh but I'm autistic' shield. It's not a 'get out of jail free card' to be defensive and argumentative. You need to work on your communication skills if this job is to work out.

TallulahBetty · 30/04/2024 11:55

autisticconsultant · 29/04/2024 14:22

I am autistic, I can't do small talk

Maybe not, but you can and SHOULD be friendly.

Jeezitneverends · 30/04/2024 12:03

autisticconsultant · 29/04/2024 14:22

I am autistic, I can't do small talk

You might not do small talk, but you absolutely excel at rudeness!

Autism doesn’t give you a free pass to being so rude

TheShellBeach · 30/04/2024 12:06

Jeezitneverends · 30/04/2024 12:03

You might not do small talk, but you absolutely excel at rudeness!

Autism doesn’t give you a free pass to being so rude

....... as she's been told, countless times, on all her threads.

Jeezitneverends · 30/04/2024 12:08

@TheShellBeach but it’s not hitting the target is it!

TheShellBeach · 30/04/2024 12:09

Jeezitneverends · 30/04/2024 12:08

@TheShellBeach but it’s not hitting the target is it!

Non.
😂

WarshipRocinante · 30/04/2024 14:13

This isn’t autism. This is rudeness. And calling people snitches? How old are you?

You cannot behave like this in a professional environment, especially not one which involves speaking to the public/clients/people your firm needs a relationship with.

scarloha · 30/04/2024 15:12

autisticconsultant · 30/04/2024 10:35

Yes, how to improve?

I think this is a great start actually. That "yes", which acknowledges what the other person just said, is way more important than you think.

Think about it in terms of being objective, rather than small talk/being fake. If you had a report with good & bad statistics, or referencing pros & cons, you wouldn't just mention the bad statistics or the cons in the report's final version. That would be incomplete or misleading.

Likewise, always acknowledge the value of what the other person is saying first, whether you go on to agree or disagree. You can memorise some stock phrases, like "that's good to know", "true", "thanks", "I see where you're coming from", etc.

This actually isn't just an ASD thing (though yes, I know it may be harder for those with ASD)! At work or in their personal lives, a great deal of people might hear something and agree with/compliment it in their head, then jump to the bad part aloud: "But [objection]..." This gives the impression that they disagree with it more than they actually do, and causes a lot of friction in daily communication. My tip is to "state the obvious" by first stating that you do agree with certain parts / think it's a good suggestion / etc.

As a more advanced step you can also learn to restate what they're saying to reflect you've heard it and value it, but honestly even a lot of NT people don't do that.

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