Posh hotel un-asked for alarm at 6 - compensation?!

[hellsBells246]

Staying in a v posh hotel. Think 900 Swiss francs per night...

Just got woken up by a bloody alarm. Picked up phone and got a recorded message saying we had asked for a 6am alarm. We hadn't!! It woke us both and now we can't get back to sleep.

Rang reception, who were puzzled about the alarm but not v apologetic.

AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! Or AIB greedy and mistakes happen?!

It's annoying. It was also a result of someone making a mistake, so no, I wouldn't expect compensation.

I get that it's posh, I get that it's expensive, but i would also get over it pretty quickly.

Tbf, Swiss wine IS really nice…

Your showing that your not used to staying in up market hotels.
If you were you would not talk about the price ( bad form) and you certainly wouldn’t ask for bottle of wine as an apology 🤦🏼‍♀️

Dear God. You are especially not allowed to expect much from your 900 a night if you are not " used " to luxury hotels.

Put up with it low life.

What a load of bollocks.

On the plus side you will be awake longer to enjoy the posh hotel. Very annoying for you - I expect they have noted what happened and will apologise properly later. Although it was an accident and not very serious- not worth holding onto the anger and letting it spoil everything else! I don’t think 6 am is that early though- and certainly not early enough to be exhausted all day as one poster has claimed they would be.

And again completely different and irrelevant.

Which makes this worse. I would never expect to be up at 6 a.m on any day , far less if I'd treated myself to a stay in a good hotel.

What strange responses. If you pay for a luxury experience you expect everything to be perfect. It's not the Premier Inn. The responses say more about them than you. There really is a culture where people are very resentful of people having what they perceive as nicer lives than them.

I wouldn't ask for anything but I bet you'll get something later in the day. They wouldn't want you to be women again by someone bringing something to the room.

I bet the previous guest set the alarm for all week by mistake. I have had that a few times.

6am is very early!

I once accidentally booked the wrong day in Liverpool Premier Inn - it was totally my fault, realised my mistake at check in and paid again for the correct day (wrong booking was refundable so no harm done). Wasn't the hotel's fault at all. No one kicked off, I was just like "omg oops!" and thankfully they had a free room. The receptionist still popped up to the room half an hour later to check we were all settled in OK and give us a box of Milk Tray in case it had been stressful.

Perhaps the person who the alarm call was intended for should get a bottle as wine, as they may have overslept, failed to get their flight resulting in a missed job interview and consequently their whole career has just collapsed. 😭

I'm not called Karen, but bore off with the Karen insults. The opinion of anyone who uses that insult isn't worth listening to.

I don't want no " software glitch " at 900 a night.

That isn't anywhere near as funny as you presumably thought it was.

Not being used to staying in upmarket hotels isn’t actually a character failing, or an embarrassment.

I recently heard the owner of a very expensive hotel say that this is part of the training for the staff- recognizing that for most customers staying there is something they have to save up for and it is a big thing. Relatively few people are regulars, so making them comfortable ‘out of their environment’ is essential.

Also it’s “you’re”

It's a hospitality business, it isn't the same as being disturbed at home, their reason for people paying lots of money for a luxury experience includes an expectation of sleep. I think expensive hotels are the worst. I stayed in one for a wedding, very over priced, it was in a heat wave and they didn't have enough fans for everyone so we cooked. Two children in the room, window wide open to try not to die of heatstroke and at 2 am the bar staff congregated outside our room and spent about half an hour chucking bottles into a pile and chatting loudly. In the end I phoned reception and asked for it to stop.

On check out, where I was asked to pay the full price when I'd already paid a large deposit which they forgot to deduct, they asked if I'd enjoyed my stay. I explained the incident at 2 am, two children woken and night disturbed and they said, "Oh."

Honestly it is Premier Inn for me every time.

My partner stayed at the hotel attached to Manchester airport the night before an early flight. The shower toggle didn't work so she had to faff about having a bath instead, which was annoying because she needed to wash her hair, too.

On checking out, they asked (as they do) how her stay had been, so she very nicely told them. They halved her bill, thereby cutting £90 off! Be nice at checkout - it can work.

I wouldn't be happy being woken up at 6am when I've paid for a good night's sleep, and I probably wouldn't be able to go back to sleep either. I think a coffee or wine would be a good gesture. Accidents do happen but it would cost the hotel very little for an apologetic gesture.

@hellsBells246 for context there was a delay checking into our hotel at the weekend. It was a 5 star and they gave the whole party a free drink at the bar as an apology without being asked. Another time in a posh hotel the shower didn’t work - they immediately came and fixed it with profound apologies and gave us all free drinks at dinner, again without being asked. So yes, I would expect a gesture.

I disagree with previous posters. You've booked a hotel to relax and you were disturbed

You should complain. Its spoilt your time.

If i was the hotel manager i would definitely send a bottle of wine or a gesture to say sorry

OP is not in the least "entitled" or "grabby". When you pay that sort of money for a hotel room you absolutely should expect things to go pretty smoothly and not to be worked early, and I would expect the hotel to make some sort of goodwill gesture.

OP, are you staying there tonight? If so, you need to check that it isn't going to happen again tomorrow morning.

I agree. Many expensive hotels don't include breakfast in the room rate. It would cost the hotel little in reality to remove the breakfast charge.

Some of the replies here are awful " so entitled" well yes, OP was entitled not to be disturbed at 6 a.m by an unwanted alarm call.

They ruined your expensive sleep, a gesture of apology would be expected. It's not a cheap b&b. You are not grabby nor entitled.

speak to the manager later and explain.

Nah the receptionist probably rang everyone until they got the right person.

I'd be livid. Especially as kids were in a different room I would have assumed there was a problem. That would have made it really hard to get back to sleep.

I have found reviews on trust pilot are really effective. More so than twitter these days.

We got a completely free night in a Hilton hotel when we were woken by a porter bringing us a toothbrush we hadn’t asked for at 4am. I didn’t actually complain, but when they asked if we’d enjoyed our stay I mentioned it and got a freebie!

Being Greedy😉😉