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Original poster

Posh hotel un-asked for alarm at 6 - compensation?!

696 replies

hellsBells246 · 03/04/2024 05:21

Staying in a v posh hotel. Think 900 Swiss francs per night...

Just got woken up by a bloody alarm. Picked up phone and got a recorded message saying we had asked for a 6am alarm. We hadn't!! It woke us both and now we can't get back to sleep.

Rang reception, who were puzzled about the alarm but not v apologetic.

AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! Or AIB greedy and mistakes happen?!

OP posts:
IncompleteSenten · 03/04/2024 14:14

BoringName2 · 03/04/2024 14:12

Can you point out where OP said she expected compensation?

Show quote history

I know, right?
Although her post title does say compensation, her OP says

"AIBU to think they could offer a small gesture to apologise?? Eg a free bottle of wine?! "

So it's pretty damn clear she's not talking about anything big here. Just literally the sorry and a token.

Looolaa · 03/04/2024 14:15

Glad to hear you got free drinks, OP. Enjoy your day!

I has a minor inconvenience at a doubletree Hilton last year (slightly delayed check in) and they gave me extra cookies and apologised. I actually don’t drink and I love the Hilton cookies, so that was enough for me 😂

sunglassesonthetable · 03/04/2024 14:18

Classic MN posters getting their backs up because OP is in an expensive hotel.

How very dare she complain when the hotel don't fulfil their part of the contract ( paid for £££ ) and she gets a disturbed night's sleep.

Don't complain OP. Suck it up. The poor biddy hotel.

Eye roll

It's a £££££ HOTEL you're meant to get a goods night sleep.

Interested in this thread?

Then you might like threads about this subject:

Holidays
Doteycat · 03/04/2024 14:19

Alondra · 03/04/2024 14:05

Stop talking about "could". "Could" didn't happen in this thread. Good hotels have extra security alarm systems for serious problems. The thread is about an alarm that because of human or technology, woke up the OP at 6..00 am, and pissed her off.

She wanted a freebie, and she got it.

Show quote history

Oh dear, Could Is exactly what these hotels pay us for.
Along with their insurance etc.
You have no idea what you are talking about.

Alondra · 03/04/2024 14:20

BoringName2 · 03/04/2024 14:12

Can you point out where OP said she expected compensation?

Show quote history

She didn't write it but said "OMG, I like it" to a post saying that in similar circumstances they'd been given a free night at Hilton hotel (page 8)

Reading all the OP posts can give you a good idea she wanted a "freebie" out of the alarm mistake.

Alondra · 03/04/2024 14:22

Doteycat · 03/04/2024 14:19

Oh dear, Could Is exactly what these hotels pay us for.
Along with their insurance etc.
You have no idea what you are talking about.

Show quote history

You obviously don't go to many hotels.

Doteycat · 03/04/2024 14:23

Alondra · 03/04/2024 14:22

You obviously don't go to many hotels.

Show quote history

You are incorrect, again.
You have no idea what you are talking about, again.

Kissmystarfish · 03/04/2024 14:23

hellsBells246 · 03/04/2024 07:51

But I didn't get an apology. Didn't you read my op?

And we have saved up for months for this. It's a special treat. I expect better service here than in a Premier Inn!

Show quote history

You said in your post they were very apologetic . So I assume they were sorry. Just not overly sorry?

Alondra · 03/04/2024 14:27

Doteycat · 03/04/2024 14:23

You are incorrect, again.
You have no idea what you are talking about, again.

Show quote history

Whatever. On your own.

Doteycat · 03/04/2024 14:28

Alondra · 03/04/2024 14:27

Whatever. On your own.

Show quote history

Are you ok?

AutumnCrow · 03/04/2024 14:33

This is one of those threads where MNHQ needs to comment on the OP's OP that there's been an update (at 09.41) that posters should read before they comment.

It's just becoming tedious, formulaic cats-bumesque-lips-pursing.

Natsku · 03/04/2024 14:34

Glad the manager was decent about what happened, and you're getting free drinks and the phone is getting looked at.
I would be so pissed off if I was woken up at 6am in a nice hotel. I can't fall back asleep again if I get woken up so it would ruin the night for me as I wouldn't get enough sleep (as I wouldn't go to bed early if I was on holiday!)

Alondra · 03/04/2024 14:35

Doteycat · 03/04/2024 14:28

Are you ok?

Show quote history

Just bored with a conversation with each other getting us nowhere. I've given my personal opinion on the thread and it's time to leave it.

BoringName2 · 03/04/2024 14:37

Alondra · 03/04/2024 14:20

She didn't write it but said "OMG, I like it" to a post saying that in similar circumstances they'd been given a free night at Hilton hotel (page 8)

Reading all the OP posts can give you a good idea she wanted a "freebie" out of the alarm mistake.

Show quote history

Idk, I think that's a pretty normal thing to say? What would you have done? Sucked your teeth and said "won't someone think of the hotels bottom line?"?!

AutumnCrow · 03/04/2024 14:39

And another thing - posting something and then editing it to simply show an emoji instead doesn't mean that your original post can't be read. Other posters just need to click on the 'edited' button to see it.

Best to ask MNHQ to delete it, if you're worried about it.

GentlemanJack · 03/04/2024 14:42

This place gets more and more bonkers.

midlifeattheoasis · 03/04/2024 14:58

YABVU

Original poster
hellsBells246 · 03/04/2024 15:00

She didn't write it but said "OMG, I like it" to a post saying that in similar circumstances they'd been given a free night at Hilton hotel (page 8)

Reading all the OP posts can give you a good idea she wanted a "freebie" out of the alarm mistake.

@alondra, I was expressing admiration for how the Hilton had dealt with their mistake. That's all. 🙄 you sound ... lovely.

OP posts:
BarrelOfOtters · 03/04/2024 15:00

We were in posh hotel and woken up by fire alarm at 3 am, out on street for 15 minutes till fire brigade turned up and checked it. Everyone given free afternoon tea vouchers….lovely.

Original poster
hellsBells246 · 03/04/2024 15:03

BarrelOfOtters · 03/04/2024 15:00

We were in posh hotel and woken up by fire alarm at 3 am, out on street for 15 minutes till fire brigade turned up and checked it. Everyone given free afternoon tea vouchers….lovely.

That's a nice gesture.

OP posts:
sunglassesonthetable · 03/04/2024 15:03

Tbh it's so easy to make people happy after they've had their feathers ruffled by a 6 am alarm call or whatever.

Good hotels know this.

hellsBells246 · 03/04/2024 15:05

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Original poster
hellsBells246 · 03/04/2024 15:06

sunglassesonthetable · 03/04/2024 15:03

Tbh it's so easy to make people happy after they've had their feathers ruffled by a 6 am alarm call or whatever.

Good hotels know this.

Yes. I wanted to feel heard, as if hotel staff were sorry and as if my business was valued to them. I think that's what most people want.

OP posts:
Overtheatlantic · 03/04/2024 15:11

Reminds me of a scene in Oceans 12 where the nemesis books a 4:00 am wake up call for one of the main characters who then starts drinking espresso and getting dressed. 🤣🤣 Ends up watching Happy Days in French.

Original poster
hellsBells246 · 03/04/2024 15:16

PenguinLord · 03/04/2024 09:52

Since you called me out @hellsBells246 ... Not sure what was horrible about saying your attitude was self-entitled and that humans make errors and not everything deserves to be 'compensated'- you seem particularly impressed with the posted who got a freebie complaining about a porter bringing a toothbrush like if it was something to aspire to.
I think it's a general attitude that comes with the power of Internet, every man and their dog complain and post it all over Twitter/X/FB Angry people in Local Newspapers style about all they can they can to get 'freebies'- you read about other people getting them and you also look for excuses to get some for yourself. Just remembered the video of the guy who put a fly in his own meal to then complain and get the whole meal for the table for free.

Sometimes you just accept inconvenient things happen and that's life, does not mean someone has to pay for every time you feel you did not get your way. Enjoy the rest of your holiday (no sarcasm here :) !).

So much wrong here. I thought the Hilton dealt really well with the toothbrush delivered in error. That's good customer service.

I didn't ring myself on the phone, so your example of the man putting the fly in his own soup is totally irrelevant.

And you called me a Karen, which I hate. Shows a lack of critical thinking, let's say.

OP posts: