Has anyone had a GOOD experience of DFS

[SofaKingStressed]

We are looking to purchase a new settee + chair from DFS (the Ted Baker range). We have been in store twice and really like it. We also had a look at one in sofology bur despite the assistant stating several times they don’t work on commission he really did the hard sell to the point of desperate! Anyway, we are pretty much set on the DFS one.

I have just had a look on the Facebook page and its comment after comment about issues, warnings to avoid etc. Obviously that’s alarming but I know that people only go on social media when something bad happens. This is our first settee we’ve purchased new, we’ve always had second hand or really cheap ones, but we’ve moved and finally have more money now so want a decent one. But now I’m put off!

We’ve had ours exactly a year and I was worried but realised they sell the most sofas in the uk so there will be negatives. Our experience has been absolutely great - really can’t fault the service or the sofa; I love it.

Haven't had any issues, bought our sofa last year and it all went smoothly

I paid £300 for a safe from them in 2013 and only just replaced it with another DFS one. The only reason i replaced was that the covers were worn, structurally it waa fine still

We got our new sofa from DFS in September. It's great, no problems. Had to be ordered & took a little longer to arrive but worth it.

I used them. No issues. Still solid 8 yrs later.

I’ve used them and didn’t have any issues whatsoever

I've used them twice in 12 years and never had an issue

No issues at all. 3 piece suite bought 9 years ago, have had to have springs reattached 3 times (small child jumping on it) and it has been covered by warranty, just call up and someone comes out and fixes it. Have also had them cleaned and they came up like new! Showing age a bit now but will manage a few more years!

DFS sofa 24 years old and still going strong (I visit it sometimes in its new home). I was very satisfied with their service at the time but clearly my experience is a little out of date!

This is so reassuring, as I am thinking of buying a leather sofa from them, but after seeing the bad reviews on Facebook it did put me off, so I was going to buy one from next, I couldn't make my mind up which to buy, preferring the dfs one, this has helped thanks.