On Sunday I started at 8. We trade at 10. By ten to ten we had people queuing and trying the doors. There is nothing urgent enough that you need to bang the door at us when you see us on the floor at 5 to. Emergency mascara? Maybe plan a little better! Fast forward it's one minute to 4 and you decide that you need a wander around looking at new blushes and lipsticks. We tell you we are closing but of course it is more important to you that you get a full browse so you arent at the till until 10 past, making me, and my staff, late. But at least you have the latest concealer you saw on tv, right? We dont close the doors and leave, we then restock the shelves and count the tills. While you are having a leisurely shop with your family, we would love to have that time with ours! Yes, we can have a day off during the week, but it means the kids are at school, so its not exactly the same, is it?
Society is very much a want right now mindset. Let's go back to planning and respecting peoples time.
Yes, if you need sanpro i would probably let you in a little early or forgive you if you ran to the doors at a minute to. But other people are so entitled.
Despite what the above sounds like, and working 60 hour weeks, I actually love my job. The only downside is the entitled nature of people who dont see us as people to, expecting us to adhere to their schedule right now, whilst simultaneously not having th e manners to even bother interacting with us at the till, talking on their phones, saying things like oh people would love a little 8 hour shift on a sunday wouldnt they, it's just a little shop job.
8 hours means 1/2 break minimum. Which means someone has to cover that break. Which means a minimum of 3 people working. Take those hours away from the weekly hours budget. Which means on an eight hour contract they cant work during the week, So the weekdays run short on hours. Wait, everyone wants late trading. So we spread the already reduced because of sunday, hours out. Management are doing 14 hour shifts open to close. We spread the staff so thin due to the hours budget there are queues and people complain. There isnt stock on the shelf as we are so busy we cant replen and people ask us to get something from the back. If there are two members of staff on, nope we arent doing that as it leaves the staff member of the floor at risk being alone. It risks the stock due to gangs of shop lifters. People get angry and aggressive. And then we close, and replen and put up with people banging on the door at us because they cannot plan their life!
Its not as easy as someone wanting a longer sunday shift. We dont have the hours. Yes, corporate could increase the budget but they won't!
Went on a little rant there, but i feel better now!