Well over 30 years ago I went in for the civil service exam at a campus that both had very extensive grounds and was also a long way from the nearest public transport and the station for the train home. On paper the train was 20 minutes from my home town.
I decided to walk back into town after the exam, but it was much further than I thought and dusk was drawing in. After a good long while, I knew I must have taken a wrong turning and was lost, and was going to miss my train. I knew my parents would be worried and had no means of contacting them to explain - being deaf, I couldn’t ring. Well, I could, as I could feel the coin go down the slot on connection, but I wouldn’t have known anything they wanted to say back - if, for example, my Dad could make time to drive over, or any instructions about where to go or meet.
By now it was dark. Hungry, weary and emotional, anticipating my parents becoming frantic, I walked past a little old-fashioned terrace with shop fronts. They had either shut up for the day or were shutting up. It was a very lonely feeling. But in one shop, a little alterations place I think, the lights were still on. Two ladies were still nattering away over a cuppa. It looked so warm and welcoming and I was so tired.
They had nice faces, so I took a deep breath. It was probably my one chance to sort the situation out. I walked in and explained my predicament. I asked if they could call me a taxi, so I could get to the station and also just let my parents know I’d be late.
‘Of course!’ They were astonished when they learnt how far I’d walked, sat me down, wouldn’t take my money for the calls, fussed over me, boiled the kettle again, and it was all cheerfully dealt with with great kindness. ‘Thank goodness we were still open!’ and they told me my parents were so pleased to hear from them that I was OK. ‘We have your daughter here, in our shop . . . ‘ They looked after me until the taxi turned up and I’m sure that by then it was well past their closing time.
It was so hard asking for help, explaining my disability on top of everything else, and why I couldn’t help myself any further. But they didn’t make me feel different or stupid for asking - they made me feel normal that day and as if it was the most natural request in the world. It was just that extra little bit of kindness. I can still see them in my mind’s eye, and have a little cry every time I remember them.
Now there’s Googlemaps and text messages but there wasn’t any of that then.